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Question

Schedule Status Change in FSM

  • July 7, 2022
  • 1 reply
  • 70 views

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Hello,

I am performing a test where I am allocating a task in PSO and I was expecting the Schedule_Status in FSM would be changed accordingly but the value is always NULL.

Do I have to change the status to Committed? When does this Schedule_Status changes?

What can I do to see the correct value in Schedule Status?

The goal is to inform an external system that an allocation was made in PSO by sending an outgoing message from FSM.

 

Thanks.

1 reply

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  • Do Gooder
  • July 8, 2022

The system administrator must enable the FSM Profile view before field service agents can update their schedule status from the desktop. Procedure.