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Hello,

I am performing a test where I am allocating a task in PSO and I was expecting the Schedule_Status in FSM would be changed accordingly but the value is always NULL.

Do I have to change the status to Committed? When does this Schedule_Status changes?

What can I do to see the correct value in Schedule Status?

The goal is to inform an external system that an allocation was made in PSO by sending an outgoing message from FSM.

 

Thanks.

The system administrator must enable the FSM Profile view before field service agents can update their schedule status from the desktop. Procedure.


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