Distribution (CRM, Commerce)

When sending the Order Confirmation as XML (ORDRSP), file was not generated in the OUT1 queue. Once you resend it after some time, it was sent.What would be the reason for this kind of behavior? IFS Screen: Customer OrderIFS Action: Right mouse button, Send Order Confirmation  

Hello,The sales team asked me to add a new CF on the customer order and this CF has to be into a custom LU that they have to manage themselves. We have almost 30 different sites on the same application and nobody is allowed to see the data of the other sites.My concern, obviously, is to give them the possibility to manage only the rows of the custom LU that belong to them. For doing that I have created a custom LU with a field that is referenced to the view site_cfv, not a plain text field. I’m hoping that, with this kind of field, the application will give me only access to the sites that I can manage/see. But in this case I cannot set a default value.In the table view of the custom LU, I will hide the contract field and with an event I will set it as the default site. Now, having said all this stuff, my question is: is there a way to change the value of a parameter and obviously return it modified ?Thanks.  

Hi All,As mentioned in IFS HELP:FILTER ADMIN : are users who should have access to ALL records covered by that filter  Users who do not belong to a group are not affected by restricted access. ==> will have access to ALL records.Cannot really see the difference between Admin users and a user not included by mistake in any Access Group.  From my understanding once Status of the filter is ON, user that doesn’t belong to any access group must NOT have access to any Business Opportunity (same as in Project). Thanks for the clarification 

Does anyone have any ideas how I can output an XML file for customer invoice with a custom field?I am using IFS standard SEND_INVOICE message function and routing.I have all of the fields I need bar 1! which is a custom field.

Hello,A customer of ours uses sales price lists for their customers. They have now two sales locations (UK and US) outside their main office in the Netherlands (NL). UK and US sales locations are treated as customers. Customers outside of the Euro zone got orders priced in Euros. So no matter what country the customer is in.The sales locations UK and US procure products from the NL location. They do this via their connected price list in Euro’s.Main company wants these, for NL sales, to be handled in the currency of the receiving country. So UK will buy products and the sales order in NL is raised in GBP. For US this means sales orders in USD.New pricelists must be prepared in both GBP and USD.This is done in site for company NL which has currency code EUR.When a part is raised in the new price list (stated in GBP for example) the base price for the part is calculated against a currency rate set.Is there an option to use a specific currency rate set as US and UK sales locations have a

can someone explain how the amount discount is calculated in customer order line if there is tax code defined for the line? cause in my case i can see that, the amount discount gets changed based on the tax code which i dont want. [both for app-9 and app-10]

Hi all,I’m looking for an existing solution for generating and export XML files with the structure regarding XRechnung.It’s a request of Deutsche Bahn to any supplier for them.My question is, does exist a solution for export e-invoice in an XRechnung format?Of course, it could be prepared like a special mapping for EDI invoices for a specific customer.Did anybody solve it yet? Thank you advancePavel 

Hello,In my case, I have 1 site in which I have a normal warehouse and a remote warehouse. It happens that I have an article that is in both the normal warehouse and the remote warehouse. I can use the transport task to refill the remote warehouse from the normal warehouse.I used the remote warehouse to materialize the store part of our warehouse. In this part, the customers come to buy products, so they pick directly items by themselves. Then, they go to the cashier and the cashier enters a customer order.Is it possible, when I make a customer order, to make IFS understand that this article must be taken from the remote warehouse and not from the normal warehouse?Thank you :)

Hi,In IFS documentation I can read that contact created on customer can be updated both from person and customer contact level. From customer contact it should be possible to do by RMB > Edit > Full name dialog box. Unfortunately under RMB > EDIT I do not have such option. Could that be that I am missing something in permision sets? If so - could You tell what? Thank You,Bernadeta

Hi,We have created a lobby for warehouse were they see pick lists that are created, but not yet printed. We use the information that comes from “Next step in Shipment Flow”. Shipments are reserved by the planner and the picklist is created by a scheduled task. The tick box “Print pick List” is not selected in the task.Most shipments move as expected in the order flow: Reserve → Create Pick list→ Print Pick List → Report pickingBut some shipments moves immediatly from Create Pick List to Report picking. When we look at the pick list, it has not been printed.I have checked the order types, and they all have the steps described above.It seems to happen more often when there are only single lines to be delivered on the shipment.Anyone who knows if we are doing something wrong in the set-up or if this could be a bug? Thank you in advance!/Kerstin 

Trying to update NCR with either Custom Event or Background Job  and receive ORA-020115:  NonConformanceReport. The "Non Conformance Report" has already been removed by another user. Any ideas on how to resolve this issue.

Is there any approach to import MS Outlook Meeting information such as a .ICS file to CRM Business Activity?   

Hi - I received errors each time when I try set up new BO, also each time  when you switch from outlook or business activity to business opportunity - the system gives me an error. Also when i try to change a status system give me an error 

Hi Team,Could you please let me know the steps for setting up the IFS CRM Panel to outlook (Are there any parameters to be aware in both outlooks and IFS application , such as sychronization etc.)Further, when it comes to customers who are enabled for SSO, are there any seperate set of parameters to be changed ?

Hello,I am trying to utilize the Business Mail App.I already have the Document Import Actions set upI have the App installed in my OutlookWhat else do I need to do to have the following windows enable? My goal es connect Outlook to CRM 

Is it possible to default the Delivery Terms field on the Customer Order to blank and set it as Mandatory Field so that the user has to select the Delivery Terms rather than it come from the Customer.

Anyone know why Opportunity lines are not included in the CRM Companion 10?

Hi, Set up event action on PDF_REPORT_CREATED to send mail for report Shipment delivery note.I thought the optin to send by email would become available on RMB from the shipment but this is not the case.On the shipment I have the receiver reference set to customer contact with mail address defined.This event works for other reports like purchase order and order confirmation.Should it work also for shipment delivery note? Regards,Anna

We upgraded from IFS App75 to App10 (UPD9) recently.  Earlier when we printed the Shipment Proforma Invoice it used to print the Unit value. Now it doesn’’t. Then found out that the this Unit Price is actually fetched from the Customs Value field on the CO line / Shipment line. Isn’t this a change of behavior from App75?  Is there a way how the Customs Value is fetched into the CO line? Why can’t it directly be fetched from ‘Price/Curr’ field like before? Manually entering a value in the new field ‘Customs Value’ is something the users are already complaining about. Or have I missed a step here?

Hello, this question is about automating who receives commissions using IFS 8. We have multiple rep’s that can receive a commission depending upon which of our product lines (Brands) we sell. From what we know, you can have multiple “Commission Receiver” assigned to a customer, but how do you automate who should get the commission (only one should get it)? Up to this point we have handled this by having multiple customers and a bit of a manual process for our customer service team as they enter the orders. Feels like there has to be a better way..

Hi ALL,We are looking to see if anyone knows how to get the ‘Main Customer Name’ field to populate in Business Mail?We were told it would work in UPD8, then UPD10, and still nothing is happening.We thought it would take the customer contact from the Business Mail, and grab the customer# from that association and then fill in the field. That does not seem to be the case. There are also other fields that seem linked to this as well:Main Customer ID Customer Address Main Cust Contact ID Main Cust Contact Name   Thank you in Advance for your help :) 

Hi, Do we have any functionality where the users gets notified when the sales quotation is about to expire. If yes then how can we enable that functionality. Thanks 

Apps10 - When does a search I saved go to “Saved Searches” under the My Administration section of IFS and when does it stay only on the page I created it on?I have many saved searches, 20 plus, and I only see 7 under my saved searches. 

Hello we are IFS gold partners and would like to use the IFS Partner connect.Can someone please contact me and explain how I can register for this and use the platrform. Thanks AyeNeil

I heard new marketing materials were available to partners on Oktopost.  Has anyone used this, and if so, how did you get your login?