Distribution (CRM, Commerce)

We are in the final stages of Aurena Apps 10 implementation and I work in CRM and Call Center and I want to make sure we have all understood the sales roles correctly.  If I create a quote or an order, I think:  the coordinator creates the quote/order, but is not responsible for it  the representative is responsible for the quote/order the main representative is the representative’s senior and can override their work the salesperson can be internal (colleague) or external (e.g. reseller)Is this right? TIAKezzia

When I print the Consolidated Picklist from the Shipment for one customer only, this issue occurs on the printout on the place usually the delivery Address is displayed.   However when I check the Customer record, ‘Delivery’ has been ticked for one address ID only. How come I get this error?

Good day. Is it possible to see who created the Customer Statement of Account,   Cannot see who created in Report Document Archive and it doesn’t appear in Print Manager. Any ideas? Thank you.

Hi, I got a question from Norway Customer about the e-invoice format  Peepol  or EHF.Anybody knows is there this format in IFS Standard ? or is there any workaround solution ?  ThanksMarek

Hi,I hope someone may be able to help me. This issue listed below has been reported to me and I can’t work it out. Original sales quotation has been raised - including Document text for printing The same quote is being copied - new product added - (no document text is showing)When you Print the first original quotation it prints a document text added as it should.  However the issue is when you try to print the quotation which has been copied and clearly is not showing any document text as second screenshot, it still prints with the same document text as the original sales quotation even nothing is

I have multiple address lines for few of my customers. Since we can have only Address1 and Address2 object in IFS.. I tried to increase the Address1 text box length in Address presentation. OK and Cancel buttons is not moving automatically to fit in lengthy Address 1 and Address 2 boxes.  

Hi, If  i use IFS CRM PANEL to add a new contact without a customer/prospect/lead selected, i have an error message : Field [SUPPLIER ID] is mandatory for supplier info address and requires a value.The message is correct if i add a new contact without a supplier selected.This error message has been identified to an important french customer using the CRM and it has been reproduced in our pre-sales environmentLook at the screenshot below : Thanks

Couple of questions re Business LeadsWhen converting a Business Lead is there a way to default/set the Category to ‘Prospect’  After converting a Business Lead, is there a way to determine where the Customer was created?We are trying to capture Business Leads converted to a Customer/Prospect and End User.Thanks John

Hello Community,We are using IFS APPS 8. In customer order reservation window I have created a saved search.I want to make this saved search run by default as soon as we open the manual reservation screen. RegardsDeepak.

Hi all,we get an error message if we try to print a customer invoice in IFS Apps 9:Can anybody help? Message:GENREPORTIO:Could not generate report: 'TRANS_CONF_ERROR:Failed transforming report data : 'line 279  Here the details:Server error messages:f9c8fff3-2d04-430a-9118-1f05520f03bbIfs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method PrintReport/ReportFormatRequest ---> Ifs.Fnd.FndServerFaultException: GENREPORTIO:Could not generate report: 'TRANS_CONF_ERROR:Failed transforming report data : 'line 279: Erforderliches Attribut "test" fehlt.''   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorH

I am having an issue where the quantity on my pick list is greater than the sales qty on my customer order line. It is also allowing our warehouse to Report Picking without generating errors. Our Pick List is pulling the Qty Assigned, so I’m trying to find a table or view in IFS where I can see how many the system actually reserved even after the item has been picked and/or delivered. In all the tables I’ve found the values move through the Qty Assigned, Qty Picked and Qty Shipped columns as those steps take place.  Does anyone if there’s a place this information is stored other than the Order Line History Text? We’re on IFS10 UPD8.

Hi, Can anyone kindly share the IFS Service Contract Materials for IFS 10 Apps?

Good evening, does any one know if and/or how I can reset the status of a customer order back from Released to Planned? I haven’t found a way how to do so. Any advice is welcome. Thanks in advance! Bart

I learned about the Inter-Company setup through the following thread.   However, the invoicing part was missing there. Can anyone help? 

Any comments on the topic what is more convenient for maintaining sales prices in IFS applications: price list or customer agreement ? We need to consider domestic sales and foreign sales (direct and via foreign branch). I see that price list is regardless of the customer while agreement is connected to specific customer. Is it the main difference ? Price List can be connected to customer price group or to the customer. In here customer agreements are used in one company and in the second price lists are used. I wonder what are the advantages of each of the way. It seems for me that price lists are more convenient, as I do not have to enter prices for each customer separately. But I need more arguments to convince the sales department here. Another topic is the need for price update periodically. I need to write some PL/SQL for it but I wonder what should be the source of the data: it could be excel but I prefer the data to be present in IFS e.g. o

Hi there,we have recenly introduced IFS in our company.There is a need from the side of our financial services to match delivery notes with corresponding invoices (question: dear IFS, I have a delivery note number XYZ, please tell me with which invoice number has it been incoiced :) ). Do you have any idea how to match them?

Testing for update of Apps 10 from Apps 8 and see new functionality for Aggregated Reporting Allowed.Attempting to report Customer Consignment Stock Consumption, but keep getting Error Message: InventoryPartAtCustomer. The “Inventory Part At Customer” has already been removed by another user.I tried to uncheck this Aggregated Reporting Allowed, but then get message that it is not allowed: How does this functionality to report Customer Consignment Usage now work in Apps 10?

We are currently importing our EDI demand from our VAN and creating customer schedules.  We are currently experiencing an issue when creating customer schedules where the part number, delivery address id and the customer are the same but the purchase order numbers are different.  The files coming from the VAN are at two different times.  The customer schedule is being superceded and overwriting the first schedule that has a different purchase order.  We currently have the agreement part setup to use PO information.  Does anyone know of a way to have IFS look at the purchase order numbers and treat the customer schedule as different from the others?

Is there a way to get a snapshot of Customer Order Reliability of earlier months? I want to know if there is an option to see a snapshot of the pending delivery quantity per month end similar to Inventory Value per period. This is for APP9 UPD9

Is there an API call to get the Customer Order Total amount ?Looks like the total amount is calculated dynamically from the sum of customer order line totals. I would like to get the total amount of the customer order into an custom field.

Hi IFS community,  Can you explain me how to set up parts for being able to ship the entire quantity of a case when customer order the full case and not split into each quantity from multiple cases? I tried : To set up the sales part unit with a conversion factor To use the handling unit To use the location group “Pallet” But none of my tests works well, system always split into different cases.  Thank you for your help  Best Regards

We would like to automatically ADD a default Charge Line with Charge Type ‘FREIGHT’ to the Customer Order > Charge tab on Saving the Customer Order Header? What is the best way to go about this?I would think it would be a custom event that fires on a new Customer Order record. BEGIN &AO.CUSTOMER_ORDER_CHARGE_API.NEW__( :p0 , :p1 , :p2 , :p3 , :p4 ); EXCEPTION WHEN &AO.Error_SYS.Err_Security_Checkpoint THEN raise; WHEN OTHERS THEN rollback; raise; END; When done manually, you just add FREIGHT and click SAVE but when I looked at the debug there is a lot more going on with the :p3.   CHARGE_TYPEFREIGHTCHARGE_AMOUNT0CHARGE_AMOUNT_INCL_TAX0CHARGECHARGED_QTY1SALES_UNIT_MEASEABASE_CHARGE_AMOUNT0BASE_CHARGE_AMT_INCL_TAX0STATISTICAL_CHARGE_DIFF0COLLECT_DBINVOICETAX_CODE0TAX_CLASS_IDTAX_CALC_STRUCTURE_IDCUSTOMER_TAX_USAGE_TYPEDELIVERY_TYPEGOODSCHARGE_COS

We are needing to have different invoice and delivery note layouts for different customers (export paperwork is the main driver). As far as I was aware in Apps 9 you can only have one invoice and delivery report or am I incorrect? If I’m incorrect can anyone guide me on best way to produce different reports for different customers, thanks Sarah.

Hi All Does anyone put number of pallets and their dimensions (not volume) onto delivery and invoice paper work, if yes - how do you do this?Cheers, Sarah

Hello,Is anyone familiar with the Business Type field on the Business Opportunity header? Do you know if there is a setting somewhere that allows you to choose either to be the default?  The two values are New and Recurring Do you know if there is any connection between Business Type and any other field that would change it from New to Recurring based on a user action?  Other than the user intentionally selecting Recurring?  It seems to default to New but in some cases it has been set to Recurring.  We’re not sure how it would be set to Recurring since it is hidden for our users. Do you know it’s general purpose?  I have tried to find some description of it’s function in the documentation but haven’t been able to locate that information.  T