+14Trying to clean up old customer orders but get an error. Order has one line item qty of 2 but qty 1 invoiced and line and order status is “Delivered”. How can I change the quantity to 1 since that is already invvoiced? We tried Undo Delivery and get error. I just want to close the order with the qty 1 that is already invoiced? Any suggestions?
Best answer by jabous
So you have 1 part invoiced and the 1 part delivered (with an invoiced created)? If this is correct, then you need to print & post both invoices, and then create a RMA to return the part and credit the customer. Once you create the invoice, there is no going backwards. If the invoice is in a Preliminary status you can adjust the price, quality, and taxes, on the lines and save.
+21Hi
Have you tried Deliver Customer Order Lines with Differences screen ? If not, can you give a try ?
Thanks,
If the customer order header is in a Delivered Status, then the invoice want not printed.
Once you print the invoice, the order header should advance to Invoiced/Closed. Then you should be able to RMB on the customer order line and ‘Close’ the line.
So you have 1 part invoiced and the 1 part delivered (with an invoiced created)? If this is correct, then you need to print & post both invoices, and then create a RMA to return the part and credit the customer. Once you create the invoice, there is no going backwards. If the invoice is in a Preliminary status you can adjust the price, quality, and taxes, on the lines and save.
+14Thank you
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