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Customer order confirmations are not generated in Out queue

  • 2 June 2021
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Rasika Lakmal
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When sending the Order Confirmation as XML (ORDRSP), file was not generated in the OUT1 queue. Once you resend it after some time, it was sent.

What would be the reason for this kind of behavior?

 

IFS Screen: Customer Order

IFS Action: Right mouse button, Send Order Confirmation

 

 

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Best answer by Xavier Fernando 2 June 2021, 17:22

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Rasika Lakmal
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Hi @Rasika Lakmal ,

In the first attempt, does it create a connectivity message at least at release status ( or any other)?  If it is not created at all, Then I believe this could not be connected with message setup or connectivity rather something connected with RMB  to Send order confirmation.

Rasika Lakmal
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@Xavier Fernando message is  not created in released status in first attempt. This is an intermittent issue and not happening for all the COs.

Rasika Lakmal
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@Xavier Fernando message is  not created in released status in first attempt. This is an intermittent issue and not happening for all the COs.

 

As this an intermittent issue, I believe this could be due to the high load of transactions process at the same time.  Are we in a position to suggest a separate queue for ORDRSP messages?

Rasika Lakmal
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Userlevel 7
Badge +17

@Xavier Fernando Thank you. I will check it.

 

 

Rasika Lakmal
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