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assyst General

General questions regarding IFS assyst.

  • 421 Topics
  • 949 Replies
421 Topics
Z
Do Gooder (Customer)
Zakk.RJDo Gooder (Customer)
asked in assyst General
Date & Time Expression ?

Hi, is there an expression/logic within assyst customizer to have a field that lets you select specific dates within a set period and also be able to select dates/times after a specific time and date. For example, we want our users to only be able to select any date/time 12 days after the current day of filling out a form. Is this possible ? Please adviseassyst Version:  assyst10 SP7.5Build: 12183 Date built: 04 August 2020 09:40:59Many thanks. 

1054
C
Hero (Employee)
A
Sidekick (Customer)
Alex IvkovicSidekick (Customer)
asked in assyst General
assystweb login delay

When attempting to log into Assyst at  /assystweb/application.do we are seeing a 20 delay before getting the login screen. Once past that it works fine.  Logging on to  /assystnet/#homepage does not have a delay, it’s pretty much immediate. 

723
S
Hero (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
ETM - Update Event Builder based on usage field

While updating Event Builders from ETM, not able to find usage field under “Record to update”.Is there any work around? Example:There are 2 Event Builders with everything same except usage. How can we discontinue Event Builder with particular “usage”?

472
M
Do Gooder (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
ETM - Delete discontinued Event Builders

Is there a way to hard delete discontinued Event Builders? We are trying to do that from ETM but getting Privileges Error:You are not permitted to perform this action. Type: PrivilegeException.

734
M
Do Gooder (Customer)
S
Do Gooder (Customer)
stephluuDo Gooder (Customer)
asked in assyst General
IFrame Properties not showing

I am trying to embed a knowledge procedure. When trying to access the iframe properties on the embed media element in the Formatted Text Editor it shows the regular browser context instead of the assyst one. Enable Formatted Text Editor Context Menu is enabled in preferences, context menu for images work correctly as expected, but not for embed media.I have tried using width and height settings in the iframe tag, but it appears those don’t take effect when it is saved I noticed the summary of browser limitations hasn’t been updated or fixed since 11.3, is iframe properties not possible except for on videos or is this a browser limitation?Formatted Text Editor Toolbar - assyst11-6Wiki (axiossystems.com)

981
G
Do Gooder (Employee)
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General
Bundle services are not visible on mobile app.

 Hi, I wanted to know whether there is any restriction on the visibility of bundle services on mobile app. The bundles under “Computer Services and Support” are not visible on mobile. But they are visible on desktop as expected.   Your early response is appreciated.Thank you in advance.

472
N
Do Gooder (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Workflow Task Expression

We have a requirement where we don’t want to generate a task when Parent Problem Item’s and it’s related Item’s responsible SVD is either VND WIPRO CM or VND WIPRO SD. We are using below expression in workflow, but it is not working as expected. It is checking only Parent Problem Item’s Responsible SVD and not it’s related Item’s Responsible SVD. combine($new.itemA.relations.relatedItem.servDept.shortCode,if($new.itemA.servDept.shortCode in ("VND WIPRO CM",”VND WIPRO SD”),$NO_VALUE,$new.itemA.servDept.shortCode)) Please help us in fixing this issue.

971
K
Hero (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Wildcards in workflow expressions

Is there a way to use wild cards in workflow expressions?Example:Current Expression: if($new.itemA.servDept.shortCode = "My Test SVD",$NO_VALUE,”SVD2”)Requirement: We want the result should be “$NO_VALUE” when SVD shortcode has “Test”.Something like below:if($new.itemA.servDept.shortCode like "%Test%",$NO_VALUE,”SVD2”)

1452
LukaszK
Do Gooder (Employee)
D
Do Gooder (Customer)
dahmedDo Gooder (Customer)
asked in assyst General
ETM - "The number of columns to be processed (1) must match the number of CellProcessors (17): check that the number of CellProcessors you have defined matches the expected number of columns being read/written"

Hi, We have an ADExport.csv file which overnight imports users into Assyst via ETM. Sometimes, a user fails to import so we manually have to import that user via ETM. I’ve written a basic PowerShell script which prompts us to enter in the Email address of the user that has failed to import. Once the email address has been entered, the script then searches for that user in the ADExport.csv file. Once the user is found in the file, it copies the following file headers into a new .csv file: "sAMAccountName","userPrincipalName","SID","GivenName","Description","sn","physicalDeliveryOfficeName","Department","mail","telephoneNumber","userAccountControl","MobilePhone","Manager","ManagerName","ManagersAMAccountName","extensionAttribute11","DistinguishedName" The script then copies the users info found in the ADExport.csv file then pastes it into the new .csv file created above. I’ve confirmed each header has the correct info assigned.When I import the new .csv into ETM, it shows the following e

3012
D
Do Gooder (Customer)
R
Do Gooder (Customer)
RyanL22Do Gooder (Customer)
posted in assyst General
Last logon date for assyst users

Just wondering if anyone knows of a way to report on the last logon date for assyst users?If there is no way to do this, could it be considered as an enhancement for a future release?

772
R
Do Gooder (Customer)
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General
Issue Re-Ordering Services in Service Designer

Hello All, Does anybody else suffer with the below if you are trying to re-order services in the Service Designer?Is it a bug? I know I have been the only one working on this so it has not been modified by anybody else. When I click OK it prompts a refresh of the Service Designer and my Service has not been moved.I have looked on the knowledgebase and I cannot see anything that this relates to.I have this issue in my production environment which is 11.4.1 and also my test environment which is 11.5.2  

391
K
Hero (Customer)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Updating Remarks

Hi all,I have an input file with multiple records containing a remarks field.  I need to update the same, existing Remarks (Description) field in the CMDB with all of these values.  The Remarks field already has existing data.  Call it  “Test Data”.  But I can only get the last record in the input file to append to remarks.  So, I have ...Record 1:  “This is my note one.”Record 2:  “This is my note two.”Record 3:  “This is my note three.”It will retain the original value but only copies the last record.  It shows up as this “Test Data.  This is my note three.”I’ve tried messing with outbound.remarks and outbound.self.remarks but I cannot get it to work.Your help would be greatly appreciated! Thanks!T

581
T
Sidekick (Customer)
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General
Handling HTML defined components in Style Sheet

Hello,I’m working on Styling self-service portal, I have some questions below and would appreciate a solution.Need to change the "Favorites" sub-title to "My Favourites" just like how it is displayed in the menu, refer image-1 attached. Refer image-2 attached, (a) we need the boxes present on the below side in the image, to have outlines with color:            My Open Events - #3B86C7            My Decisions and Authorizations - #18A88A            My Reported Events - #F26B51            Major Incidents - #D91670Just like the boxes present in the above in the image.    (b) And the images associated with the boxes should be changed to the images present in          the above.     (c) Also, the text inside the boxes should be wrapped. i.e.            My Open Events, My Decisions and Authorizations, My Reported Events, Major Incidents -                     should be wrapped.  We are not able to make these modifications as we do not have access to the HTML and these styles are applied in HT

1939
N
Do Gooder (Customer)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Execute ETM Datamapper Only Once

Hi everyone, When processing an ETM input file with multiple records is it possible to kick off a a datamapper only once after the last record is processed? Thanks!

353
S
Hero (Customer)
E
Do Gooder
EarlDo Gooder
asked in assyst General
Adding a notification or Pop up to Assyst Ticket

Good morning all, I am looking to add an alert or pop up message to an existing Assyst Incident so that when the next analyst opens this request they will get a prompt to alert me. To be specific this is for asset management and I am waiting on a specific component to come in. We have a lot of staff involved so rather than trying to alert everyone I am hoping there is a way to have a message pop up when this item comes in and they try to update or close the Incident. I am relatively new to Assyst so any help would be greatly appreciated.

2773
C
Hero (Employee)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Blank Defaults

We’re new to the use of the Service Catalogue so are still finding our feet with it all so apologies for the newbie question.When creating an offering you have to specify a default item and category value, even though the actual values can be part of a list.  We’re finding that, in a few instances, staff are just accepting the default values when filling in the form and not actively selecting the required value.Is there a way to have the offering form display a blank value in those fields so that it prompts (forces?) a value to be selected?Thanks

2719
jyork
Sidekick (Customer)
ckmyers
Sidekick (Customer)
ckmyersSidekick (Customer)
asked in assyst General
Is there Documentation/Training Material for Workflows?

Hello,I’m working on process improvements and trying to understand more about how the workflows work and they functionalities. I’m not the assyst Admin, but work with them when request form changes.I have many general questions I’m sure a user guide would answer.Thanks in advance for any help.C.

3233
ckmyers
Sidekick (Customer)
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
assyst ETM - querying and updating data within ETM only

Hello, I’ve just upgraded from assyst IPaaS 1.4 to 1.6 and after reading the current wiki, I’ve got the impression that I could use IPaaS to trigger some data maintenance. However, I could not understand how to do it by looking only at either https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Channel_Configuration#Timer or https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Data_Mapping My use case: Close some open events which may contain or not an attached process.1 - First problem: I could not understand how to query open RFCs. For example, I’ve tryed to define a single data mapper for Event resource type and tryed to search for status, but I’ve got the following error:  I’ve could not find any guidance on how to inform Java Enum values such as EventStatusTypeEnum. 2 - We have some RFC configured with attached process that contains a decision task asking for the RFC results. We’d like to automatically answer that decis

3043
O
Do Gooder (Customer)
P
Do Gooder (Customer)
PerkinsJDo Gooder (Customer)
asked in assyst General
SLA Clock after Assign Action to Different SVD

We have several questions regarding the Service Department SLA clock.  Here is the scenario… An event is assigned to SVD A with a defined SVD SLA (not an internal SLA) with the appropriate Priority.  The SVD works the event for 1 day (the SVD SLA resolution time is 5 days) but needs to assign it to SVD B.  SVD B possesses the ticket for 6 days and re-assigns the ticket to SVD A.  Is the resolution SLA for SVD A in breach?  Also, does the SLA clock for SVD A stop when it is assigned to SVD B?  If so, does the SLA clock for SVD A restart upon re-assignment from SVD B, or does the SLA clock “pick up where it left off?” Thanks!

2412
P
Do Gooder (Customer)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
assystNet Portal/Offering Feedback

Hi,We are looking to introduce a new offering on the Service Catalogue for our assystNet users to use for when they want to provide us with feedback on the portal. So, for example, if there was something that they felt needed changing/correcting on a specific offering, then they could let us know. But before I go down the route of creating a specific offering for this, I thought I would reach out to see if anyone else has a better idea? I’ve checked the wiki, and the only feedback option available seems to be in assystWeb. Ideally, there would be an out of the box solution for this?

712
M
Hero (Employee)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
How do you print assystWEB process v 11.5

Hi,Is there a way to print processes created in Process Designer v. 11.5?  The older versions allowed you to view the whole process including sub-processes and expand all stages and tasks. The new version doesn’t allow any of that nor can I print.   Does anyone know how to do that?  I tried to print but it doesn’t seem to work, the process barely shows in the orientation landscape either.  I had to scale it down to 70 to actually see it on the paper if printed. Thanks in advance

421
C
Hero (Employee)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
ETM Import - Directory - Source Config

Can I use a network drive as the source configuration directory for an ETM import rather than a local folder?  I keep getting an error so I was hoping there was a workaround or config setting to allow this.  I need a 3rd party to drop a file in a network folder so ETM can kick off it’s usually processing of an import file.  Is there any other simple solution for this?Thanks!T  

541
S
Hero (Customer)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
How do you create within Smartmail an email with html format?

Hello,I created an html formatted email but when the email notification comes in via Outlook, all the html code shows and none of the formatting.  Any idea how to get it to come through.  We are using assyst 11.5.We currently use .txt files and I’m trying to get it to look nicer, insert links etc.Thanks

3013
CHRISTALM
Sidekick (Customer)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Simple Email Send

Hi all.  I  am new to assyst ETM and I want a simple channel / mapper to send an email to the specified address.  I cannot find any documentation or training material to explain this.Your assistance would be appreciated.Thanks!T

1552
T
Sidekick (Customer)
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General
Using assystETM to process an email to log against a Custom Form

Has anybody out there built an assystETM channel which will process an email and log a new ticket using a specific Custom Form?If so I could do with some guidance as to how you reference the specific Custom Form you want to use.We will be looking at taking the data out of the body of the email to populate the custom fields within the custom form which I am comfortable with, I am just struggling with how to call that custom form.

801
M
Hero (Employee)

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