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assyst General

General questions regarding IFS assyst.

  • 352 Topics
  • 831 Replies
352 Topics
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
Add field to import Manager name from AD using assyst ETM

Hi  I need your support to explain how to import “Manager” value from the Active directory to Assyst User as on the current configuration we have it is only importing (Tittle,Section) and we need to add “manager”  to build approval workflow   

553
M
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
query events with system custom fields (items)

HI all,I need to write a query that will extract some events with system custom fields (items). I found some exemples here on the wiki, but not regarding item system custom filedshttps://wiki.axiossystems.com/assyst11-5Wiki/index.php/Installation:Database_Schema_for_Additional_Custom_Fields#Retrieving_values_of_custom_fields Can anyone help me? thanks!

1772
M
Hero (Employee)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Disable Submit Button on Customiser Form

We have a non-service catalogue form that we are using to direct staff to the Service Catalogue when needed.  However, staff are not able to resist temptation to click the Submit button and so raise an unnecessary call  :-))I’m sure I remember being told how to disable the button and have a form purely as an informational one but, for the life of me, I can’t remember what is needed.  Is there a way to do this, please?Thanks

1034
M
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
How to add Validation expression on Date field

Hi Everyone  I’m training to add a validation expression on the customizer for Date, and I see the validation only applied on single_Line_String, is there any way to add it ?? the scenario is I have 2 custom fields one for “start date” and another for “end date” and System shouldn't accept end date before start date  Thanks on Advance  

831
M
Hero (Employee)
1 year ago
A
Do Gooder
abel2Do Gooder
asked in assyst General
can the system log an event automatically? if yes, how to enable it?

Hello, everyone i would like to make the assyst log an event directly and assign it to a deapartment automatically.For example, we can make an email and everytime a employee sends to that email, an event will be created and assigned to a department.I dont know know whether assyst is capable of it or not?

711
M
Hero (Employee)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
posted in assyst General
Additional Knowledge Actions

Is there another action that we can use for Knowledge besides Knowledge Solve? We have scenarios where we want to apply 2-4 Knowledge Procedures to a ticket as ‘Knowledge Used’ or ‘Knowledge Applied’ when we are troubleshooting with a customer.   

261
M
Hero (Employee)
1 year ago
A
Do Gooder
abel2Do Gooder
asked in assyst General
How can i prevent a department from closing an event?

Hi,Our company just started to use assystnet and assystweb, and i was wondring on how to make a specfic deparment responsible  from assign and close the events and prevent the other department from doing soand how to take traning in assystweb and assystnet.Thanks for the help

492
A
Do Gooder
1 year ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Search for empty date?

Good day, Is it possible to do an Item Search on a custom field in assyst, using the Item Monitor, to find Items that do not have a date specified? A search with a blank date returns an error, which leads me to wonder if this search should normally work. assyst Version: assyst 11.4.1 Build: 12405 Date built: 07 February 2022 06:15:33   Thanks,…Donovan

1882
M
Do Gooder (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General
Search keywords end users are entering in assystNET

Is there a way to see what keywords end users are entering in the search bar when they are in AssystNET?   

912
Robert Wood
Hero (Employee)
2 years ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
Contac User lookup filter failing on custom forms with large number of custom fields

Hello all.We have encountered an issue where a lookup filter expression on one of our custom forms is failing after adding some additional custom fields to the form. We know that the expression is valid as it is in use on numerous other forms, and was working up until we added the additional fields.In assystNet, when clicking on the magnifying glass to bring up the contact user search, there is an error that the lookup failed.  The expression is:select usr.id from usr as usr where usr.csg.shortCode = 'HEALTH' and usr.usr_flag1 = 'APPROVER' According to IFS, there is no limit to the number of custom fields that can be on a form, however this issue occurrs after increasing the number of fields from 236 (expression works) to 239 (expression fails). If we remove the filter expression from the field, the lookup works. We have raised this issue with IFS but they have not been able to provide any guidance. Has anyone else seen this or a similar issue, and if so, what was the resolution? Thank

1212
D
Do Gooder (Customer)
2 years ago
K
Do Gooder (Customer)
korourkeDo Gooder (Customer)
asked in assyst General
Assyst form visibility expressions

Can anyone tell me what is causing a visibility expression to be invalid when comparing two different custom fields on an Assyst form? I have a form that has a leaver contact User and I want to compare it’s selected value against the line manager contact user field.  Based on the wiki, I reference fields by prefixing with $W(“<short code>”) and that works fine if I compare one of the fields against a hard coded value but if I try to compare one custom field against another then it complains that the expression is not valid.   Any ideas on what I am doing wrong?    

1536
K
Do Gooder (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General
Subscribing to CI Changes

We currently have users who want to be informed on changes against CI’s and want to receive a notification as an FYI that a Change Request was submitted against that CI. Is there any way to have a user subscribe to a CI within the CMDB, which would send them a notification when a change request is submitted against that CI?  

711
S
Hero (Employee)
2 years ago
Z
Do Gooder (Customer)
Zakk.RJDo Gooder (Customer)
asked in assyst General
How do you limit an action to just 1 specific service department and make the action hidden to everyone else?

Assyst version 10, sp 7.5Hi, Can anyone advise how to limit an action such as “Major incident” to just one group/service department to see and select for them, whilst making the action hidden to every other group/SD? Many Thanks. 

713
Robert Wood
Hero (Employee)
2 years ago
P
Do Gooder (Customer)
pwhegiDo Gooder (Customer)
asked in assyst General
Authorization Task Evaluation/Decision Task Conditions

Does anybody have a method for telling if an authorization task was flagged as not authorized so that we can generate the following tasks dynamically? Currently, we use a decision task following the authorization that uses the function below (called in AP) to evaluate the answer and take a decision. However, this doesn’t work in workflows that have multiple authorizations occurring at the same time since it evaluates whether any “Not Authorized” was taken.function evalAuthTasks(parmEventId)    --LOGGER:info("First line in evalAuthTasks")    local sSql = [[SELECT COUNT(id.u_num2) NOTAUTH_COUNT        FROM act_reg ar        INNER join act_type at on at.act_type_id = ar.act_type_id        INNER join inc_data id on id.incident_id = ar.incident_id        INNER join incident i on i.incident_id = ar.incident_id        INNER join incident i2 on i2.incident_id = id.u_num2        WHERE id.u_num2 = (select u_num2 from inc_data WHERE incident_id = ]] .. parmEventId ..         [[)    and at.act_typ

1361
P
Do Gooder (Customer)
2 years ago
W
Do Gooder (Customer)
WilkieIDo Gooder (Customer)
asked in assyst General
ASSYST Logo Customise

Just a small customisation question - I am running multi-instances of ASSYST (10.7.5) and need to make a clear distinction between PROD and NON PROD environments. I’m hoping someone can point me in the direction for customising the separate landing pages accordingly - including the logo -?

882
W
Do Gooder (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
posted in assyst General
Change Calendar

Enhance the Change Calendar to look like an Outlook calendar with the ability to color code types of changes and populate the calendar information with the change request information or a link to the change request within the calendar entry. Currently, the change calendar layout is hard to read and takes a long time to load in production. 

1203
N
Sidekick (Customer)
2 years ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
How do you handle new required fields in pre-existing service offering forms?

Hello, Recently we’ve updated a custom form to include a new field which was made required in a form  referenced by some of our service requests.However, some of our contact users started complaining that they could not log an event anymore, because it was just shown “An error ocurred.”Almost every time we checked, it was a cache problem, but for two of those users, who use Firefox, even after clearing all the browser data, the new mandatory field never appeared.We ended up reverting the mandatory substituion of that field in Customizer, but I was wondering: given the nature of this issue, which mostly is dependend on end-user browser configuration, do you have any tips or advice on how to smoothly introduce this kind of changes? I was wondering if configuring JBoss cache control to avoid cache would be a good idea, but not sure it would work and even how to test it.Regards,Otmar 

1292
O
Do Gooder (Customer)
2 years ago
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General
AP Rule Based Upon Answer in Custom Field

Hello All, I was wondering whether anybody had been able to build an Action Processor rule based upon a specific answer from a Custom Lookup?If not does anybody have an alternative solution they have built?

703
M
Hero (Employee)
2 years ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
How to fetch Linked Event Group Id in ETM

I have a requirement to link a newly created Service Request to existing Service Request using ETM. Complete process:I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.The only issue is that I am not able to link this new Service Request with existing Service Request.Please help.

852
M
Do Gooder (Customer)
2 years ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Custom Item Forms Created in v11.4 Don't Show Correctly in v11.5

I created some custom item forms in v11.4.3, applied the necessary visibility requirements, and associated the form with the required Product Class value.  However, since I upgraded our test environment to v11.5.1 the majority of the fields in the custom forms don’t show, even though they are not hidden or discontinued.  If I remove the custom form association then the default Item form details are all shown.  I also tried creating a new custom form (from the default) and, without making any changes for visibility etc, all fields are still not shown.Is there anything I need to change/reset/correct for custom forms at v11.5?

1533
S
Hero (Employee)
2 years ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General
If statement on Lookup Filter Expression

I’m wondering if anyone has had any success using an If statement in the Lookup Filter Expression. I’d like to have a dynamic Item B field based on a value of a custom field. This is where I’ve got to so far: IF($new.W("SSL-CORP-DEVICE").shortCode = "LAPTOPS",select item.id from item as item where item.id in (select item.id from item as item inner join item.itemUsers as itemUsers where itemUsers.user.shortCode = @*@$new.affectedUser.shortCode@*@) and item.id in (select Item.id from item as Item where Item.product.productClass.shortCode = @*@$new.W("SSL-CORP-DEVICE").shortCode@*@ and Item.itemStatus.shortCode !='DISPOSED',select Item.id from item as Item where Item.product.productClass.shortCode = @*@$new.W("SSL-CORP-DEVICE").shortCode@*@ and Item.itemStatus.shortCode !='DISPOSED'))My aim is to have a custom field with the shortcode of SSL-CORP-DEVICE be a custom lookup of Laptops, Desktops and Kiosk. If Laptops is chosen, to provide a list of the items in the CMDB which are linked to t

2331
morevalueit
Do Gooder (Customer)
2 years ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
sql query for multi select custom fields values in an event

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

5873
A
Do Gooder (Customer)
2 years ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
knowledge procedure in assystnet while logging incident

we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?

26912
A
Do Gooder (Customer)
2 years ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Core Service down, flag dependent applications as down

Good day,We have several applications (9) that are all part of one shared system. The support team is looking for the ability to log an Incident that would flag all of the shared applications as being down. Presumably, the intent was, if clients call our Service Desk and report an issue with Application A, they want Service Desk to be alerted to the fact that this application is down due to the core service issue affecting all of them.Initially, we thought we could a use separate CI that would represent the core service. Then, using Item Relations, we would link them together (and also be able to illustrate the dependencies in Impact Explorer). Unfortunately, it does not appear to be possible to flag all of the applications as being down.Does anyone have any ideas or experience as to how we could possibly fulfill this request?Thanks!...Donovan 

431
S
Hero (Customer)
2 years ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Data Management

Good day, As we’ve continued to improve the quantity and quality of the application data held in our CMDB, we’ve added additional fields to our Item form. We want to be able to import data to these new fields to support decision making for risky applications, etc.When we upgraded to assyst 11.4.1, we gained the ability to use assystETM, which is great. In looking at the DMW interface, it appears there is no way to create/update customized fields. I am wondering if perhaps I am overlooking something, or if there is another recommended way we can mass import data  (usually as a one time thing to move towards keeping the information updated in assyst). Thanks so much,...Donovan

872
dlong
Sidekick (Customer)
2 years ago

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