Hi everyone! Maybe you can help a newbie:
When we read mails from a mailbox via ETM to create a ticket from them, the ticket is properly created in Assyst. But the original mail is not deleted in the mailbox. As a result, the same process is created over and over again. Where can I set in the ETM channel that the mail is deleted after successful import?
Thank you very much!
Torsten
Hello Torsten,
Please see the following wiki page that explain how to move the processed emails to a different folder and delete the original email from the main folder.
Integrations:assystETM 1.6 - Channel Configuration - assyst11-6Wiki (axiossystems.com)
This sends a copy of the original e-mail to a specified folder and deletes the original e-mail after processing:
copyTo=<folder name>&delete=true
Let us know if this helps
Kind regards
Hi. Thank you so much. But it’s not running yet. 2 Questions:
Hello Torsten,
“Move to Folder after Processing”
Specify the name of a mailbox folder if you want to move a copy of the processed e-mail to a specific folder
As for your advanced setting can you try
copyTo=ETM_executed&delete=true
Let us know if this helps
Kind regards
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