Hi everyone! Maybe you can help a newbie:
When we read mails from a mailbox via ETM to create a ticket from them, the ticket is properly created in Assyst. But the original mail is not deleted in the mailbox. As a result, the same process is created over and over again. Where can I set in the ETM channel that the mail is deleted after successful import?
Thank you very much!
Torsten
+4Hello Torsten,
Please see the following wiki page that explain how to move the processed emails to a different folder and delete the original email from the main folder.
Integrations:assystETM 1.6 - Channel Configuration - assyst11-6Wiki (axiossystems.com)
This sends a copy of the original e-mail to a specified folder and deletes the original e-mail after processing:
copyTo=<folder name>&delete=true
Let us know if this helps
Kind regards
Hi. Thank you so much. But it’s not running yet. 2 Questions:
+4Hello Torsten,
“Move to Folder after Processing”
Specify the name of a mailbox folder if you want to move a copy of the processed e-mail to a specific folder
As for your advanced setting can you try
copyTo=ETM_executed&delete=true
Let us know if this helps
Kind regards
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