Hi Everyone,
We recently migrated from Knowledge Procedure Basic Life Cycle to Advance Life Cycle , The Workflow after approving the Knowledge procedure is working fine but the change record is not closing at complete stage. Please let me know if someone has faced the similar issue and how it got rectified.
Hello Bhavuk,
The functionality to close a parent event automatically after the process is finished does not exist out of the box.
In order to achieve this, you will need to set up separately an automation such as the Action Processor rule.
If you require help with this please log an incident with our support team and we can help arrange Professional Services time to help you achieve the above.
via our Self-Sevice portal https://support.axiossystems.com/assystnet
or
via email to axios.support@ifs.com
Kind Regards,
Caroline
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