Hello
Are there a method to resolve and close all active SR,CR,Incidents. that are attached with a workflow without closing each task manually?,
So I have found dozen of unresolved incidents, Service Requests, and incidents,
which was resolved but the tasks were not updated (resolved/closed)
I couldn’t do a bulk change on them given the fact that all of them have multiple unresolved tasks
Currently the only way to close the requests with one click is through state actions >> Withdraw but unfortunately that doesn’t meet our requirements to complete the workflow as it withdraw the process and closes the record as withdrawn, is there anything similar that automate the process and resolve all the tasks it would even be better if it continue the workflow.
alternatively
is it possible to create any type of automation on Assyst that does this? any ideas would be appreciated. Action Processor/ AssystETM, I am aiming to make it available for end-users