Assets (Asset Management)

We want to give commission to our customer depend on yearly sales. Is it possible by using "commission windows"? how can we handle commission receiver & where we get invoice on this commission in system ? 

Why are my zero dollar time transactions not transferring on work tasks. 

Community, Wondering how IFS calculate the Warranty. for example, a purchased product, we received into stock on Jan.1, 2021, it come with 3 years warranty from supplier. it sits in inventory for 3 month, and we delivered to customer on Apr.1, 2021. We also guarantee customer 3 year warranty.now comes the question, when the product delivered to customer, IFS created the object, how IFS calculate the warranty  for this object that delivered to customer, is it 3 years or (3 year -  3 month)? my best guess is 3 years, counting from the date we delivered to the customer.Kindly advise. Thank you.

We are currently on APP8 moving to APP 10. I have found how to apply a warranty to a serial object with a original sale but cannot find how to add an extended warranty when purchased after the original sale. Can you help? Also will this work the same in APP 8 & APP 10 enterprise

We are currently on APP 8 moving to APP 10 enterprise. I have found how to add a warranty on an original sale but cannot find how to set up an extended warranty when the customer purchases this after the original sale. Can anyone help me?

Hello all,is it wise to configure IFS Cloud GIS Connections with Map Positions? Somehow I can’t make the connection between a GIS Object and a Map Position in the GIS Connections page.  As I understand the solution Map Positions are a different data set than GIS Connections or am I mistaken? Background is the administration of data in IFS Cloud, where Assets get a Map Position and now a GIS Connection to use the GIS functionality, as I understand the solution at the moment. Please advice or explain the possibility background for Map Positions to GIS Connections. T&RDADUDE

Does the Labor cost calculation based on employee’s individual rate is applicable for maintenance work order time reporting.?

Hi, I read in the Service Industries statement of direction that IFS ‘hope to provide a comprehensive entity model browser.’ (page 41-42). How can I monitor progress of this development?// gunilla 

Hi,Is it possible to link Service and Maintenance’s Tools/Equipment or Serial objects to an employee? We have some measurement devices that are assigned to persons and would need to see this from IFS. Kind regards,Marika Solgård Olli 

Hello,We are trying to invoice a work order that is connected to a service quotation. We want Invoice Zero Amounts to be set to Yes but forgot to add the Invoice Rule to the Service Quotation.  The work order is complete and the status = Finished.We are using Apps 10 and have UPD11 installed now but the Service Quotation and Work Order were created and connected with UPD9.  There was a patch in UPD10 (Bug ID 155082) but it either doesn’t resolve this issue for existing SQ/WO or our scenario is slightly different.Does anyone know if there is something we can change so that the invoice preview will be created with Invoice Zero Amounts = Yes? Thank you,Joann  

Once a Serial Object is created and its status is changed, its prevented from getting deleted due to having a historical row. Is there a particular functional reason for preventing the deletion of serial objects when it has more than one historical record? It can be deleted if its status has not been changed.

Hi, I am having trouble changing hours registered on a work task, from “to be invoiced” to “not to be invoiced”.  The option is missing.How can I solve this ? I can not close the work task since the hours has not been invoiced.

Hi, We have tried selling an object on the system and the transactions have defaulted to the FAP0 posting control for the reversal of the acquisition value and the accumulated depreciation, we would like to re-route these transactions to disposal accounts however we cannot change FAP0 as it is a default account.Is it possible to change the settings so the system used actual posting controls that can be connected to the correct accounts?  Thanks, Georgina 

In Apps 10 update 13 it was noticed that the RMB gives you the option to Apply to All Instances. We have looked throughout the system when we click on this option and do not see any changes anywhere. What does this do? 

Hi all, my maintenance team wants to add a lot of technical specification on Serial object, technical data screen. Since this requires a lot of typing, they asked if we could migrate this. The view name where this needs to be migrated is TECHNICAL_SPEC_NUMERIC however, in migration job I do not see how this is connected to Serial object ID, or technical object reference (basically missing how to ensure migration imports data to right serial object). Does anyone have experience with this kind of migration and how to complete it? 

Hi, I want to know how we can get the depreciation forecast for a particular period in the system? Regards,Manavi.

Hi All,Users are not able to create a Customer Order from the Work Order RMB option  The Customer Order is typically used to send free warranty replacement parts to the Customer. See a sample work order in the screenshot , the customer handling option (RMB) is not available. Customer is connected to the WO but the option is not available. Does anyone know the reason for that? Thanks & Best Regards,Nipun

Hi All, In Prepare Work Order, we have set work order header "Status" to value "Reported" , but we can see that in the tab "Work Taks" the Status is "Work Done".  Please let me know whether we can  pass the "Work Order" to "reported" if any of the work tasks are not in the "reported" state. I think at least one work task should be in ‘reported’ status, to change the value to ‘Reported in header level. Any idea?Thanks & Best Regards,Nipun 

Hi , I have a functional issue when I'm going to create WOs via Service Requests. Work Task will be automatically created with respect to the WO. Actually, I don't need to create a Work Task at this stage. How should I avoid creating a Work Task while creating a Work Order? Thanks in advance,Banuka

HiDoes anyone know where I can find an overview of the “Virtual Maps”-functionality?We don’t have the module and would like to know what it can do before we buy it. BR Kristian

Hi, In our manufacturing, we produce the same products with different colors, after each other. To visualise this more, I would like to see in the APB the operation line in the same color as the product.You can derive operation color from characterics code value. Is it possible that when I add the characterics codecharacterics ‘RED’ or RGBXX, that I can link this so I can see the operation bar in my APB also in red? Thank you!

Hi Al,In Complex assembly Work Order page general tab, the flags Customer Warranty, Supplier Warranty and Repair Work Order are not applicable in this module. In the tab Customer Order, the warranty type id and Warranty WO flags are not applicable too. Can anybody tell me the purpose of showing those fields in the COMPLEX ASSEMBLY WO window?  Impact - People thing warranty management in enabled in CAMRO. Thanks & Best Regards,Nipun

hi community  I get an error whille lauching the maintenance planning board. loading workorderIS a problem of Permission set missing ? wich one to add ?please seee attachment Thanks

hi,If a survey is stopped ( network connection , or quit MWO)is it possible to resume the survey where it has stopped ?Case:  survey with 40 questions if it is stopped in the middlehow i can resume when it has stopped when i start it again ThanksRegards 

Hi , I have a doc attached in objectin worktask i can see 3 docs attached1 doc : comes from workorder1 doc : created on the task1 doc comes from object but In MWO i can only see 2 doc on worktaskand the doc on object should be seen on Object form but it is empty which parameter to configure to get the doc on object in MWO Best regards