Service (Touch Apps, MWO, MRO)

Hi everyone,I wanted to reach out to the community to get some clarity and perspective on a topic that recently came up in a discussion with IFS.During a recent conversation, I heard a statement that “Nexus Black Resolve is intended to be the long-term replacement for MWO.” But i did not hear any specifics - it sounded bit vague, however it could just be me and plans may be in place. I’m Seeking some Clarifications as this raised a few important questions, and I’m hoping the community can help me to clarify these: Has this direction been formally defined? Is Nexus Black Resolve officially positioned as the successor / replacement for MWO, or is this still early-stage direction or regional guidance? Is Resolve included in the official roadmap? If so, where can we find formal roadmap visibility or release plans? Is there any official positioning or documentation available? Product strategy Sales positioning Target use cases compared to MWO Where can we learn m

Hi,I am looking for the following options in MWO - Service Classic but they do not appear. I have added all the security grants for ServiceEngApp 25 but it only gives me view to add new service request which is linked the request management. Is there anything I am missing? Thanks,George.

Hi All, When we enter a new cost to a Resource Group, the below error pops up. However, there is no such costs defined for the Resource Group. This has happened even after we creating a new resource group. This behavior is there in one of our environment. Entering cost works fine in our another environment.   Anyone, have seen this error?

Hi,   I would like to know why is it important to timely clear error messages from Maintenance Posting Analysis. What impact does it have if we dont do it timely.

Hi,We have an assortment with parts that are set to be refilled with Shipment Order:  If we select “Receive into Inventory” for the Remote Warehouse in the Receive Case, it works fine, but obviously, the parts arrived in the picking inventory location as soon as the shipment is delivered.The business would prefer it if the parts were first in a sort of transit state as they want the remote warehouse operator (the remote warehouses are typically work vans and the operators are the van drivers and they use IFS MWO Service) to confirm receipt of the delivery (this must happen in the mobile device) before the parts are made available in the remote warehouse.We cannot use Transport Tasks with move to transit option as the main warehouse absolutely requires the use of “Pick by Choice” which is only available from a shipment (hence Shipment Orders).We tried to use “Receive into Arrival” in the Receive Case. When the shipment is completed, the parts arrive into the arrival location and they ca

Is there a separate permission set for IFS NotifyMe (IFS Cloud 25R2 SU3)? When trying to connect i’m getting an error ODATA_PROVIDER_ERROR. 

Our company uses work order and work task processes. We typically use one work order with one work task. A user has changed the work task status to Work Started and is now unable to change back to Released (it was changed in error and for our flow needs to be in Released status and update a value in the Work Stage which is how we’ve overcome the lack of work task status). The work task in question has a connected Maintenance Purchase Requisition which is Closed Status. This was used to create a part requisition line for an external service purchase order which is in released status. This error message is received when attempting to change the status back on the Work Task or Work Order. ERROR: It is not possible to initiate a Tender flow when one of more connected Work Tasks are in status Released or above.Turned on debug console and found the error is due to WORK_ORDER_REQUIS_HEADER_API starting at line 1379 where it’s attempting to use Get_Create_Rfq. Reviewed this function and search

Added custom fields to the Service Eng App in time clocking screen. However, the same is not visible in the mobile app. apps page designer has Service engineer and Maint Eng Screens only. The fields are visible in the time clocking screen in Service engineer Screens. However, cannot see it in the mobile.Same was done for MWO screen (MaintEngApp) and it works.In the page Configuration screen we cannot see ServiceEngApp What are we missing?

MWO Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2­🌟” for new capabilities, “24R2↗” for improved features, and “⁠🖊” for new chapters on existing functionality. You will also find numerous configuration examples.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.295 pages cover:MWO Service with Work Order Management vs. Request Management Work Execution Process Work Crew work Bundle tasks in MWO Work Status My Misc. Allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Stock Movement Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration Appendix Troubleshooting Don

Hello,I’m trying to add a navigation command from an Online screen ‘ServiceEquipmentDetailOnlinePage’ in MWO to a standard entity ‘TechnicalObjectReference’ and existing screen ‘TechnicalReqPage’. The screen works fine when I try in Cloud but in MWO it displays a blank screen without any data. I’m in 25R1 IFS Cloud version and also have the latest MWO Service app installed. Is this a limitation through configuration or am I missing something? Please advice. MWO 

Hi All, When we complete an assignment of a Request Task, an assistant appear to Clock Out. There we can give a comment.But, this comment cannot be found anywhere in Assignments tab or Events.Anyone has idea on this behavior? Is this a bug or am I missing something? Respective screens are shown below.   TIA.

Hi All,I created an additional on call shift and MRA to a resource. Those two appear in dispatch console.  However, not visible in PSO. It’s empty.The MRA category is marked as “Use in Scheduling”. SEND_MRA_DESCRIPTION=Yes in Scheduling Configurations. What else need to be done? TIA.

Hi All, We are experiencing an issue with generating SLA commitments from SLA Templates connected to Service and Request Contracts. SLA commitments are created when an Urgency is defined for a Request. The Service Catalog item was created as shown below. SLA Template that is attached to a Service item Different SLA Template is attached if the Urgency is 1 Creation of service request are show in below. First, without an urgency.No urgency used. Normal SLA template is fetched from the service. This is shown in the New Request assistant. However, When we created a Request, No SLA details are shown. The creation of a service request with an Urgency.  When we select Urgency = 1, Urgency related SLA Template is fetched and it is shown in the New request Assistant. SLA Commitment was created. We experience some SLA commitments issue when we connect a contract to a Request as well.Any idea on this behavior? Are there any intended functionalities with SLA templates? Or are we missing something

Hi all,In 25R1 mobile work order (via maintenance app), when trying to enter a new measurement, I have below error.function<GetNewmeasurementInfo>: Failed to read value from EquipmentObjectTestPntRec.descriptionNew measurementError Also noticed the description inEquipmentObjectTestPntRec looks like below.EquipmentObjectTestPntRecA colleague checking on a different environment verified the same issue in their environment as well. Did anyone come across the same? If so, is this something we can fix as individuals for our environments or is it a bug that IFS needs to fix? Many thanks in advance 

MWO Demystified  describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️ and 25R2↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard).If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 342 pages cover:Terminology Getting Started Work Execution by Individual Resources Work Execution by Crews Work Execution by Contractor Resources Bundle tasks in MWO Core Functionalities Service Objects Stock and Inventory Management Purchase Handling Documents, Media, and Attachments Technician Workflow Surveys Architecture Security and User Setup Synchronization and Offline Data

MWO Demystified  describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 26R1. People with experience in 25R2 should focus on chapters marked with 26R1☀️ and 26R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.Features that rely on AI are marked with ✨.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 428 pages cover:Terminology Getting Started Work Execution by Individual Resources Work Execution by Crews Work Execution by Contractor Resources Bundle tasks in MWO Core Functionalities Service Objects Stock and Inventory Management Purchase Handling Documents, Media, and Attachments Technician Workflow Surveys Architecture Security and User Setup Synchronization and Offline Database Configuration Appendix Troubleshooting Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (26R1) and IF

Hi,  With the transition to the MAUI platform, it has been observed that the current mobile applications (MWO, Notify Me, and Scan IT) do not provide the same level of Insight Logs that were available in the MWO Classic (Xamarin) application. This limitation makes it challenging to clearly understand user actions and accurately identify issues encountered during application usage.Although the application parameter EXTENDED_CLIENT_LOGGING can be enabled, it currently captures only a limited set of logs, which is often insufficient for effective troubleshooting and root cause analysis.Proposed ImprovementsTo enhance observability and support efficient diagnostics, the following improvements are recommended: Enhance Device Log Coverage Introduce more comprehensive client-side logging to better capture user interactions, application flows, and error scenarios. This will help in understanding user behavior leading up to an issue. Include Timezone and User Region Information Capture the de

Hi,I am unable to login to the IFS MWO Service App. After entering the server URL, its redirected to the login page, but after entering my username and password, its throwing error :- An error has occurred("error":""code":"ODATA_PROVIDER_ERROR""message":"Aninternal server error occurred,Contact administrator.","details":[("code":"PROJECTION_IMPL_EXCEPTION","message":"")])),  

Can someone explain how to give access to the IFS Call Center Module so that external customers can report their issues directly to IFS. They should only see the cases/tasks from their organization only. I believe this can be achieved using Case Access Groups and B2B customer and user setups as explained in below posts.  However, case access group with ‘Restriction Type’ defined as customer does not work even if the user has access to the B2B Customer. User cant see the cases from customers which they are connected to. Therefore, I would like to know whether there is anything else that should be setup for this to work.Below post also gives some insights. However, I’m unable to figure it out yet.  

I have tried to setup IFS 10 TAS server in web farm and followed the installation quide firmly. But it always ends up with an exception on the second node where the authentication proccess endsd with this faultExecuteAuthentication.CryptographicException: Error occurred while decoding OAEP padding..The touch app server certificate has been exported and imported on the second node. and alll documented access is granted. Still same issue. I have tried to switch places on the node but it’s always the node the sertificate is imported to that failes with ExecuteAuthentication.CryptographicException: Error occurred while decoding OAEP padding..Running on windows 2022 server. Anyone seen this behavior ?Kjell Åge 

Hi Experts,In MWO we can set Work Status On shift, Off shift also report Breaks as well.   I can see these data is Syncing back to the Clould as well then where I can find these information in the Cloud? I need to capture these Shift log in and log out time also Break start and end time for technicians. Thank you,KM

We are having a problem where we are unable to generate request as something has change in the Recurring Service Program that requires the schedule to be regenerated.  We have a database task that runs to create the request.  The issue is if the schedule needs regenerated a request is not created and there is no visibility to the issue until it is discovered at a later date. In a test environment I put a RSP into a state of "Regenerate the Schedule" by toggling the "Floating Schedule" on and Off.​​​There doesn't seem to be an overview with that information.I attempted to find “Regenerate the Schedule” in the view: RECURRING_PROGRAM_SCHEDULE and when I created a query for that view, there doesn't appear to be a column that suggests we need to Regenerate the schedule.  Is there an easy way to know whether we need to Regenerate the Schedule for a particular RSP without searching one by one through thousands of RSPs? Is there an overview or lobby element we can view to see this information

Hi together, when I refill a remote warehouse (van stock) via “Refill all putaway zones” I can specify in the remote warehouse assortment if the refill source should be “transport task” or “shipment order”. When I choose “transport task”, it is possible to execute the transfer from mWO. So far so good. But, when I choose “shipment order”, it is not possible to receive the shipment via mWO. I would expcect to find the pending receive unter “Receipt” in mWO. I also checked the sync rule Of ShipmentOrderLine, it seems it syncs only shipments connected to a work task - which is not the case in this process. Of course I can set the option “Automatic receipt” in the shipment type. But, then the stock quantity of the van stock is not correct when the part is not yet picked up by the technician. Is this how the systm works or is there another possibilty which I have overlooked? 

Hi All, We recently installed PSO and set up necessary data to run it. We plant to use PSO for manual scheduling. A dataset is created as shown below.  Dataset is linked to some resources and service delivery units. Capacities were calculated and scheduling activity (marked as manually scheduled) types were created. After activating dataset, activities can be seen in the workbench but not resources.No errors are shown in application messages. But we cannot see resources in the workbench.  This exception can be seen also. Can you guide me to solve this?TIA.

Hi, Any reason for not seeing Ad-hoc purchases for users after setting Ad-hoc Purchasing basic basic data in company level?