Service (Touch Apps, MWO, MRO)

Hi All, We can see associated Workflow Configuration of an assignment from MWO. However, this information is not visible in IFS cloud. I think that the ideal place to appear this is the Assignment tab of a Request Task.Further, “Surveys and Answers” are only visible once technician answer to specific surveys. Did  anyone try to make this information visible in IFS cloud at certain place? Any work around other than configuration/customization?Customer Need: Dispatcher/Planner needs to see what are the triggered configurations and survey from the Backoffice.TIA.

My Org is looking to implement mWO for internal maintenance tasks, and we want to be able to automate the transfer to mobile process so an incoming fault report can be put into the pool quickly and without supervisor intervention (faults can occur on 2nd/3rd shift and there aren’t always supervisors then). Seemingly the only option for this is scheduling Transfer Work Assignments to Mobile task to run every 15 minutes.when one manually transfers to mobile, there are the two sliders for pool and pool-keep, how can the database task Transfer Work Assignments to Mobile be configured to do either? Specify the “Allocated_To” setting as “pool”?(I also wish the transfer window option wasn’t “beginning of time until today plus x days”)or is there an API call I can make with a workflow or pl/sql event action to transfer on fault report creation vs. the scheduled task? I can’t find any obvious APIs to use for this.

Hi, My customer has created a page as an action in mwo and added several fields to that page. In one section they have created two fields; a LOV and a Text field. The customer wants to enable to Text field based on the value they add to the LOV.Ex: make the text field visible only if the LOV value in ‘Other’.This has been setup in page designer configuration in below manner and working fine there.   However, the problem is that, this change does not apply to mobile. Any idea why?We have initialized the app, refreshed cache and

Hi All, Do we have a way to create two work assignments for below requirement.There should  be two or many assignments where one assignment is primary (task leader) and others are secondary.  Only reporting should be done by the primary assignment. Others are supportive and do not report time to the work. It is like booking of few other resources to support main assignee.Crew functionality does not matching with this since these grouping are dynamic and short term. In IFS, if you create assignments all has to complete the work to automatically transfer the work task status to “Work Done”.Is there a way to work with a primary assignment and a dummy assignments? TIA.

Hi,How do you handle situations where you need to request a deposit before executing a work order?I’m looking for a functionality similar to the advance invoice for customer orders, where the customer pays an amount in advance, and IFS takes that amount into account for the final invoice.I want the same functionality for my work orders. Before I start investigating, I need a deposit from the customer. Of course, this deposit should be deducted from the final invoice.IFS doesn’t seem to have such a function. Possible workarounds are:Using an instant invoice, but you need to remember to do this manually, and it's not linked to the specific work order. Adding a sales line on the work task and crediting it afterward.Both methods require manual intervention, which can be forgotten sometimes. Does anyone have a better idea?

Hi,I am currently using 25R2, when selecting Start Work on the mobile app (IFS MWO Maintenance), I am receiving the following error.   When select Accept, Incomplete and Reject it works OK.  Can you please advise what may be causing this issue when Start Work is selected? Thanks!

Hi Community,is there any way, to use the Report Time functionality in Cases / Case Tasks to directly invoice the needed hours via a Customer Order?Workflow would be:TechSupport has customer contact TechSupport works on Case Task so solve issue Needed Time is reported on the Task CO is created via Handover Ref and has the Reported Time directly in the Sales LinesAFAIK the Reported Times can only be used to track against a Customer Project.Can this be used in any other way?Thanks,Chris PS: Did not know, which sub-forum would be the correct one. As we use Cases mainly in Service I selected this one.

Hi all,the “Return Travel” function when completing a RWT in the MWO Service Classic App, creates an entry in the “Times” Action Tab and in the Work Task Clockings in IFS Cloud.But the Time Report does not show up in the Sales Lines of the RWT and has no Transaction ID in the clockings. The problem is, that the missing Sales Line leads to incorrect invoicing and lost revenue, when the return travel is not properly displayed.Additionally it is not possible to assign a default Time Type to the Return Travel clocking.Can you please have a look at this or advise how to use it correctly, if the mistake is on my side.An easy solution for us specifically would be the possibility to simply report times in the “Time” Action tab for future dates.Thanks,Chris

in 25R2, While enabling Calendar for Object/Location in Recurring Service Program, checking for Calendar in Service Object, where can i add the Calendar in Service Object/Location

Hello all, Is it possible to print attached media files on a report designer report? Specifically in this case we are trying to print the media receipts on to the IFS report designer expense report. Thanks,Rich 

Hi,I’d like to display the “Planned Cost and Sales” tab under the “Tasks” tab directly on the Request Management Page on a 24R1 environment.To do so, I understand that I need to configure the JtTask projection to bind it to the JtTaskPlanning entity.But I’m not able to create a configuration for the JtTask projection, it doesn’t appear on the list pf configurable projections :Would someone know why JtTask isn’t a configurable projection?Regards,Caroline

Hi everyone,I’m currently working with IFS workflows and E-Forms, and I’m trying to configure multiple triggers for a single work task. However, I’m seeing unexpected behavior and would appreciate some guidance. Questions Workflow Trigger Limitations Is it possible to configure multiple triggers for E-Forms on a single work task? Or is there a one-to-one limitation between a work task and workflow trigger? If multiple triggers are supported, are there any specific configuration requirements? Technical Functionality Can multiple workflows be triggered at different phases of a work task, such as: Before job start After job completion If this is suppor

When creating a Workflow Configuration for Configuration Type = Work Task & Configuration Subtype = New or Additional Work:Workflow ConfigurationIs it possible to apply to specific New Work options such as ‘Report a problem’, ‘Request work that needs to be done’ and ‘create work I will perform’:New Work - Report a ProblemI cannot see any obvious filters on the Apply to tab & no option against the Survey:Apply To Tab 

Going the report in (complete assitant) on MWO to complete a request task. When marked as complete the data doesnt sync to IFS Cloud. There are failed transactions listed for the logged in user. See both in the screenshots below.This issue only happens with a user that has an employee record.Attempted the following so far:Admin permission set complete employment record make Time Clock User = True  

Hi All,We’re seeing some pretty severe performance hits with our Zebra Handhelds since upgrading from Apps 10 to IFS Cloud.These devices are android based and using the scanit app.It appears that if the scanner sits for 48 hours, when it is used again the WaDaCo actions take about 15-18 seconds to respond (each scan or “click”).Our fix is to reimage the device. It then works fine until they go unused again. Then they slow down.These things were rock solid in Apps 10. So this is a bad look for us with the upgrade.Any advice is greatly appreciated.Thanks,Mike  

Hello,In MWO, we have the ‘My Misc. Allocations’ screen. In IFS Cloud, through page designer I’m able to view the related commands for Add, Edit, Delete and Remove Approval for the Misc. Allocation screen until version 25R1. In 25R2 version, I do not see these options in the Page Designer. Even if we configure the projection ‘CommonMiscAllocHandling’ as Read-Only in the permission set, it does not make it Read-Only.Is there a reason why these options were removed? What are the alternatives to disable these commands from the My Misc. Allocation screen? Please let me know. 

There is a  problem manifests when users attempt to accept or start a Pool Task assigned to a Resource Group. The system raises an internal error (Utility<CreateAssignmentInState>: Failed to read expression value from AllTaskRec.TaskSeq) during assignment creation, preventing the task from being accepted or started.Product Version: 25.2.2  

Hi together,when I look into the sync rule for SrvRequestScope, a lot of fields are synchronized to mWO, e g REQ_ISSUE_SYMPTOM_ID :  But, when I try to add this field via page designer to the request scope page, the field is not selectable.   There are some fields existing, but most the fields are missing. Is there any possibility to add the mentioned field? I am aware, a workaround would be to add a custom field, but this is not my wanted solution.     

Hello,While using the Service module > Work Task screen, we have the option to enter a Fixed Price line for a sales part from the Sales tab. Work TaskWhereas while using the Service Management module > Request Work Task screen, we do not have the option to enter the Fixed Price in the Cost Type dropdown. Is there a reason for removing this option from the list? If so, is there an alternative way to add the fixed price? Please let me know.Request Work Task 

How do you handle the costs for different time types when using Resource Groups and Job Rate Management?For example, we have a Resource Group ‘Engineers’ which allow you to add one cost value and sales part value.  We then assign work to engineers within that resource group via Mobile Work Order.When the engineer books their time they select one of the following time types - Standard, 1.5x, 2x, depending on their contractual hours.How does the costs associated with those time types get added to the work order if the resource group only has one cost assigned to it?  Similarly, how does the sales part relating to the time type get added to the work order to ensure the customer is charged the appropriate rate?

Hi All, We can give a time to complete when we change the status of an assignment  to “Incomplete” in a Request task. The status of the assignment is changed to “Incomplete” and “Time to Completion” is updated correctly. However, there is no any slot in the Dispatch Console or any other place to assign this remaining 1 hour as an assignment.If we Incomplete an assignment from MWO by choosing the option “Needs to be planned”, then we can suggest a Resource Group and Preferred Resource while we incomplete the assignment. Then only, assignment slot appears in the dispatch console. But, what will happen when a technician only Incomplete work by giving

Hi all,where can a Package part number actually be used?We trying to use a Package Part in the material Tab of a Request Work Task, but does not seem to work.It cant be added as a sales part in a contract line of a Request Contract as well.Can this somehow be used in anything else than a direct Customer Order?Thanks, 

Hello Community, For Notify me mobile app, when users are logging in they are getting the following error. All the relevant configuration is done. When user log in with ifsapp, then the application works properly. For specific user following permission set has been created and granted. For Notify me in, is there any sperate permission which needs to be granted?    

Hi,  I have a requirement which is to be able to trigger multiple surveys on MWO using the same Workflow Type. E.g have Survey 1 then Survey 2 then Survey 3 trigger on MWO after “Completed - After”.  When I’ve tried this with the the surveys all assigned to the same step to trigger. MWO selects only one of the surveys to trigger which is not correct for my use case as I want ALL surveys to trigger one after another. Is there anyway to do this for with the Workflow Configuration Type = “Request Task”? (IFS Cloud 25R2) The workaround for this would be to create a main survey for Survey 1 and then Survey 2 and 3 as child surveys. Thought I’d check here in case there’s a better way. 

We have recently upgrade to 25R2, and there are few screens added recently Service>Scheduling>Resources, Activities, Map, Assistance but unable to see any data in these screens.I can access the PSO and can see all the resources activities etc but these screens are blank.Any idea on the above, thanks!!