Service (Touch Apps, MWO, MRO)

I have a user that is using Trip Tracker for cloud on his iPhone and we’ve noticed an unusual behavior. When selecting a date from the calendar, it puts the date as the day before. The only way to get the real date is to select the day after the date you want to select. Has anyone else had this issue and if so, is there something I can do on my end to fix it? It seems to only be happening in iPhone at the moment. The only difference between the iPhone trip tracker and android is that android prompts for date and time while iphone only prompts for date. Any help is much appreciated.

Hi all, Working with the Dispatch Console i have created one DataSet with one Service Organisation and 4 Delivery Units (relating with geographical places in the country). I want to assign a unassigned task (Delivery Unit A) to an engineer from the same delivery unit. However, the system allows me to assign the task to an engineer from another delivery unit: Is it a possibility to not allow the scheduler to assign a task with a delivery unit to an engineer from another delivery unit? Thanks in advance. Regards, Irene

I was wondering if anyone in this community is informed about the IFS vision for the roadmap regarding the old Silverlight interface of PSO? My best guess is that it will completly disappear, because Microsoft no longer supports Silverlight. If thats the case, then I wonder what will happen with the Automatic Planning feature which the Silverlight client has but the new UI does not have. At least not yet. Is it also coming to the new UI of PSO? The features ‘Rules’ and ‘Rule Collections’ are allready available in the new UI, which were constraints for the Automatic Planning feature. However in the last Relase Enhancements document, it is said that for example the 'Requirements’ feature will not be implemented in the new UI, which could also be defined as contraints for the Automatic Planning feature. So this suggest that Automatic Planning might not come back to the new UI. Is that the case? The Automatic Planning feature looks quit valuable for the overal solution. Also I actually do

Hello everyone In my organization, work orders will be used by many groups. Is it possible to restrict access to work orders? I would like everyone to be able to see only their own work orders.

I am looking for users in Service that use Call Center Cases as well as Service Managment Requests. Especially for remote support we would like to get some real life experience of what to use when and from that derive proper simple work instructions. E. g. Customer calls → always create a case → if it leads to an invoice create a Request out of it (in the upcoming releases, the linking will probably be much easier) of alternative Always create a Request → if it needs internal escalation to other departments create a Case out of it, capture the hours on the way and invoice the request at the end. Anyone in a similar situation? Ideally in combination with mobile apps?

I have an existing on premise TAS for APPS 9 as a Windows 2012 server. I have installed a new on-premise TAS for APPS server under windows 2019. I created a new sql db for APPS9 for the new TAS so I could preserve the existing TAS. I exported out the private cert from the existing TAS (2012 server) to the new 2019 TAS server. The new TAS server install on 2019 server was successful, however when I go to the new TAS server URL as part of logging in on mobile, I do not establish a connection. I can go to the new URL from my laptop, but not the mobile application. Does the new TAS server require a new Private key or can I use the existing private key from the old server. I appreciate any feedback and assistance. Thank you Marjie

We are currently in the process to drive different eforms being presented to technicians based on specific criteria. All of these workfows are “Work Task” configuration type. This is currently working as intended. However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities. Workflow Configuration: We tried to trigger a survey for a specific work task (with Work Stage ID "H-2"), see the workflow configuration in the attached screenshot. However, we tested this and the outcome is that for all the work tasks created from the work task template, the survey was triggered (instead of only 1 with work stage id "H-2").

Over the last few days we have to got complains from several technicians saying, the MWO App is Offline time to time. They face this issue when trying to sync the application. In the Sync Monitor it says offline. According to them it comes back online after a while. I have checked the device logs and noticed below errors during this time E 3/11/2025 10:40:05 AM <Ifs.Cloud.Client.Exceptions.CloudException><Message>Server is not reachable</Message><System.Net.Http.HttpRequestException><Message>The SSL connection could not be established, see inner exception.</Message><System.IO.IOException><Message>Unable to read data from the transport connection: Network subsystem is down.</Message><System.Net.Sockets.SocketException><Message>Network subsystem is down</Message></System.Net.Sockets.SocketException></System.IO.IOException></System.Net.Http.HttpRequestException></Ifs.Cloud.Client.Exceptions.CloudException> E 3/11/2025 10:40:06 AM <Ifs.Cloud.Client.Exceptions.CloudException><Message>Server

Hi everyone, I have test that you can create a Selection Rule to have a default Service Delivery Unit per Service: Is it possible to have a default Delivery Unit per Contract Line or Object, so when you create a request for that Object/Contract Line, you have the delivery unit automatically retrieved? If not, is this something that is coming in future releases? I am working on 24.1.5. Thanks in advance.

Hi Experts, Could you please advise if you have experienced any limitations of using request contract management over service contract management? Thank you, Heshala.

Hello Community, Prepare operations have been completed successfully. Tablespace, Tas owner, Tas runtime user etc.IFS TAS installations have also been completed successfully. Connection can be provided with the end user. However, I cannot log in to the local admin with IFSTAS. Regards Barış

Hi Experts, Once of our customer is asking where we can set the timeout for mWO authentication? Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate. Best Regads, Sanjana

I’ve prepared a new context. Using the Configuration Context Mapping I’ve set up the following condition: I made a change in the new context towards ServiceEngApp (MyWorks card). I have logged off, logged on as IFSAPP on mWO, synchronized, initialized. As IFSAPP I don’t see any changes. The layout falls back on global context. Anyone an idea if IFSAPP is treated differently and is not handled via the context mapping? Regards, Steve

Hi, Any reason for not seeing Ad-hoc purchases for users after setting Ad-hoc Purchasing basic basic data in company level?

Hi everyone, I have a question about medias in MWO, is it possible to add multiple file in one step ? Is there any sys parameter or something else to enable that ? I choose to download a file I can only select one file I would like to add several pictures I’ve taken with my phone, but with this process I can only add one at the time. Thanks

Hi All, I’m trying to find the definition of “Active Mobile User” on the “Service Resource Details” page. When I click on Page Help nothing comes up. I have one user that will not go active and I’m trying to figure out why. Thanks, Rob

Hi, in MWO, when we attach a picture to the task, that cannot be seen in the Mobile service report, instead if we check it from the Clould Service Engineer we can see the attachments. What is the missing piece that I cannot see the same in the mobile? In the Report Layout I can see Task attachments are there. How I see it in the Cloud. And the mobile Report. Please explain how to get the Pictures into the service report,as this is working fine in the clould report. Thanks Kasun

Hi All, There is an option to Edit Location when creating a New Work from MWO. When we change it to Yes, we can provide details related to a location. But, I cannot find anything related to given address in the created work task or work order in the back office? At where these given details are saved? We have a requirement of defining new location details when creating a New Work. If this can be used it is really helpful. TIA.

Hello, Is there a place where we can enter the repair, maintenance, revision, etc. operations performed on functional objects to track them?

Does anyone have experience with deploying IFS ScanIT (or any other IFS mobile application for that matter) to Citrix Secure Hub through Citrix Endpoint Management? Our IFS Cloud environments lies within Citrix for security-reasons, and can not be accessed from a regular application download.

Hi All, I encounter an issue with a persistent CF in mWO. The value that is assigned to the CF doesn’t go into the new task in IFS Cloud. I have created a CF in JtTask entity → referencing a Yes/No custom enumeration I have added the CF in Entity Details + added it to the NewTaskAssistant In mWO I create a new task → Additional Work → New Work that needs to be done → set CF to true/yes in NewTaskAssistant → Task is created in IFS CLoud, but the value yes/true that I set in the NewTaskAssistant is not pushed into IFS Cloud. Any ideas what I might be missing here? ​@Alexander Heinze ​@Rukmal Fernando ​@kathlk

Community, We have a service contract created customer order, status Invoiced/Closed. But we would like to cancel it, we did a credit invoice against customer invoice and it is done. but the customer order still shows Delivered status, and seems it cannot be undo delivery due to service contract. Any idea how to undo delivery/close for this customer order? we are on APP10 UPD9. Thank you.

Hello, We’re currently working on a project where many technicians have tasks assigned on Saturdays. They would like to have a clear overview of their schedule in the "My Work Calendar" within MWO. The question is, is it possible to adjust the Work Week settings to include Saturday? They prefer not to work with the "Week" setting (Monday to Sunday). We’ve been unable to find an option in IFS Cloud to configure this. Does anyone have any ideas? Thank you very much, Iulia

Dear IFS Community, When trying to connect to MWO, we are encountering an error message. We haven't made any modifications at the database level, so I'm unsure what might be causing this issue. I would really appreciate any insights or guidance on resolving this. Please let me know if you need any further details. Thank you in advance!

We are currently in IFS 10 upd 19, and moving to upd 24. We are working with creating surveys for Aurena and MWO but I was recently given a requirement to be able to have a picture/drawing that they technicians can see and confirm that their site looks like this. Is there a way to build that into the surveys? I know how they can attach a picture, but can there be one that is shown to them instead? Here is two examples of what they are doing in excel that they need put into their IFS surveys somehow.