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Question

Workflow Configuration and Surveys visibility in a Request task

  • March 30, 2026
  • 2 replies
  • 14 views

kasunhp
Sidekick (Partner)
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Hi All,
 

We can see associated Workflow Configuration of an assignment from MWO.

 

However, this information is not visible in IFS cloud. I think that the ideal place to appear this is the Assignment tab of a Request Task.

Further, “Surveys and Answers” are only visible once technician answer to specific surveys. 

Did  anyone try to make this information visible in IFS cloud at certain place? Any work around other than configuration/customization?

Customer Need: Dispatcher/Planner needs to see what are the triggered configurations and survey from the Backoffice.

TIA.

2 replies

kasunhp
Sidekick (Partner)
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  • Author
  • Sidekick (Partner)
  • March 30, 2026

Hi ​@anmise 

 

Is this an intended functionality? Any planned work on this?


  • Superhero (Employee)
  • March 30, 2026

Hi ​@anmise 

 

Is this an intended functionality? Any planned work on this?

Yes it is. No plans to change this at the moment. Feel free to create an idea for it.