Service (Touch Apps, MWO, MRO)

Hi,maybe someone can consult what actions should be done to activate mobile user?:In is not allowed to activate it manually. The field is inactive when switching on the function to edit data.

Hi all, a few colleagues reported crashes of the MWO App classic on iOS when trying to complete a Work Task visit and starting the Service Report signature.One example is from an iPhone 16, iOS 18.5 and Client version 25.4.1460.0Are problems known? I only found 3 year old conversions with no result posted. Thanks in advance,Chris

Hi All,  Can someone provides a list of good references of customers who are using IFS MWO for service?Are there any failures or issues? TIA.

I try to assign a resource (belonging to the same company, site, resource groups etc.) via API-Calls to a task in a request. Unfortinately I can’t set application constraints to false to set a resource to this task? Has anyone an idea how to do this?The code-sequence is:json = $"{{\n";                                                                 // Assign Workjson += $"  \"ApplyConstraints\" : false , ";json += $"  \"AllowMultipleVisits\" : false , ";json += $"  \"Description\" : \"{Description}\" , ";json += $"  \"ExcludeFromScheduling\" : false , ";json += $"  \"Duration\" : {Duration} , ";json += $"  \"TaskSeq\": {TaskSeq} ";json += $"\n}}";endpoint = $"main/ifsapplications/projection/v1/AssignWorkHandling.svc/ExecutionInstanceSet";response2 = await PostData2(endpoint!, json);…..json = $"{{\n";                                                                 // Modify Settingsjson += $"  \

Good Afternoon,I have created three E-Forms in IFS 10 Aurena using our DEV testing environment.Is there any way to export this from DEV and import it into our Live IFS 10 environment, or will I need to create this again from scratch in Live?Any feedback would be much appreciated.

When we raise a work order in MWO it creates a temporary work order number, Originating System Id in the work order general tab on the EE work order,  which when synced to EE converts to a standard work order number.  The system will replace this originating system id on the tablet with the EE work order number but it is not consistent. Does anyone know what task synchronises these such that the originating system id in the tablet changes to the EE work order?The photo shows what appears on the tablet. Both work orders were raised on the tablet and one has converted the other hasn’t.Thanks very much Richard 

Hi All, I am facing an issue with syncing attachments to the MWO application in real time.For example, when a back-office user adds an attachment to a Request Work Task from the web client application, it does not sync immediately to the technician’s MWO application. The technician has to either wait for the next sync interval or reinitialize the app to receive the document.I noticed that the Sync Rules under ‘Document Management’ security group are all set to the Batch delivery method.How can I configure it so that documents sync in real time?Is there any alternate baseline OOTB solution available to send a particular attachment immediately to the technician?I am using IFS Cloud 24R2 environment.Thanks in Advance. Regards,Sandya S

Hello, When we use mwo Configured workflow configuration, we have noticed that some of the actions (such as Event log, Service book etc.) are not available as ‘Action flow’ actions.  Those actions can be enabled from the ‘Actions’ tab.  Since it cannot be added to the Action flow list, the flow cannot be streamlined.  Only option is adding ‘TASK_ACTIONS’ to the action flow and ask the users to select the relevant action and process.  Any reason for not them to be included in the Action Flow tab?   Thanks!\Nethmi

How do I configure IFS Business Reporter so that the generated Excel file can be refreshed and used repeatedly? Unfortunately, in my case, once the Excel file is generated and saved to a local or network drive, it fails to connect to the database and retrieve updated data in subsequent cycles. Has anyone experienced this and can help me?

Hello,In the MWO Service app, is there a way for a technician (when assigned or transferred a request work task) to directly update specific attributes on the Actual Object record (e.g., software/firmware version) so that these updates persist and are visible on any future work tasks created for that same object?The goal is to have the updated object details automatically available to other technicians who may be dispatched to the same asset in the future on other work tasks, without having to re-enter the information or informing them of the last recorded version to let them know if they need to update accordingly.I attempted to achieve this via Test Points/Parameters, but there seem to be restrictions on the parameter types that can be used, which limits capturing certain types of data.Any suggestions would be greatly appreciated.

Hi,I’m trying to add a new page into MWO Maintenance application. Is this technically possible? Right now I have created a new page and added it in the Aurena native apps navigator.  I tried refreshing the cache and initializing the sync, but, this screen is not visible in the MWO.  I tried adding a custom field in the object screen which seems to work fine. Kindly let me know is there any way to achieve this? Thanks in advance.

Hello, I’m hoping someone can tell me what the expected behaviour is for this functionality in IFS Cloud (24R2/25R1). Scenario:Create a work order and work task. Generate a Maintenance Purchase Requisition from the work task. Convert the requisition to PO. The costs log to Cost tab on the Work Task.Now apply a change order to the PO changing either the price or quantity of the item being purchased. Symptom:The changed price/qty from the PO line does not update the costs on the Work Task.  Question:Should changes on the PO be sending that cost back to the work task? If not, how do we then handle invoicing of Sales lines from the Work Task using Markup%(Cost +). The values will be incorrect. 

Hi all, is it possible to enable the reporting of times and expenses in the MWO App for future dates?As our technicians usually have Friday as travel day, they finish work and get the signature on the protocol on Thursday.Because the travel time and the mileage (expense) cant be entered for the next day, we have to work around.There is the possibility to add return travel in the Report In window, but this leads to an error and makes it impossible to complete the visit.I guess, this is because the return travel is booked as a Work Task Clocking, but we are using the NGSM with Requests / Request Work Tasks.The easiest solution would be to make it possible to enable future reportings. That would eliminate all problems regarding this topic. Thanks,Chris

Hi Team,I tried to create new surveys configured in the workflow, but I encountered the following error. The data was not populate on mobile, but it was present in the Back Office.   Configuration details : Survey Information Workflow details 

MWO Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2­🌟” for new capabilities, “24R2↗” for improved features, and “⁠🖊” for new chapters on existing functionality. You will also find numerous configuration examples.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.295 pages cover:MWO Service with Work Order Management vs. Request Management Work Execution Process Work Crew work Bundle tasks in MWO Work Status My Misc. Allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Wor

My customer is in IFS Cloud. In the Edit Object Connection section. I am putting the Connected Services in sequence order that I would like for them to display. I slect the Check Mark/OK. As you can see in the second screen shot it is not in sequence as I selected.  

Hello,We have an issue with a customer who uses the dispatch console.The customer have two sites, A and B.Employees at site A can work on site B Work Orders and vice versa.We are considering creating one employee for each of the two sites, but we have 2 dispatch console : Site A dispatch console and Site B dispatch console.When an employee is assigned from the site A dispatch console, the system does not indicate in the site B dispatch console that the employee is not available, so it is possible to reassign the same employee at the same time in the site B dispatch console. Do you have any ideas on how to resolve this issue?Thanks in advance,  

Hello,We currently have an issue where our IFS MWO Service app users are not returning their tasks from their mobile, they keep them in their Completed tasks tile which is storing 10-100+ tasks on their app.Is there a way to pull these tasks from their device as it’s causing issues with being able to close off the request/task?Thanks!

I'm hoping to get some insights from the community here. We're encountering random delays between the time a work order is assigned and when it's actually received on the service engineer's mobile app. These delays are inconsistent and can vary quite a bit.We've already tried several recommended troubleshooting steps, including:Increasing server resources Reconfiguring settings with higher max pool sizesUnfortunately, none of these have resolved the issue so far.We know that downloads only happen when the device is connected to data and powered on, and I can confirm that all these conditions are met—yet the delays persist.Has anyone else experienced something similar with Apps 10 UPD17? If so, what solutions or workarounds did you find that helped? Any advice or shared experiences would be greatly appreciated!Thanks in advance! 

In IFS Cloud, when you create a child work order from a parent, the child is created with the customer no field blank. I assumed the child would inherit the parent’s connected customer. Is this how it’s supposed to work or is this a bug?

Hello I´m having the next error when using MWO:Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}].But this problem only happends when it is in spanish, as you can see in the screenshot i have my IFS Cloud in Spanish and have this problem.But if i change the language to English i dont have this problem, in fact I can create a new time report with no issue.Can someone help me or give some ideas where can be the trouble?Thank you

Hello,I am looking for guidance on the settings we need to enter in the Mobile Integration screen in IFS Cloud to allow our engineers to link to the Amazon Business App on their Android devices. Appreciate I need to use APK as feature type, but struggling with the Application ID and Unform Resource Locator values to be entered.  Appreciate any help anyone can provide!ThanksShaun  

Hi ALl, Checking Calendar Generation to generate WO’s for my PM actions. But it seems there is not way to ‘schedule’ this to run automatically for example every Saturyday at 2am.Am I very much mistaken here or how can we schedule something like this? Best RegardsRoel Timmermans

Community, We are on APP10 UPD 9.see below WO pick list, it is partially picked, see line 5 is still pending for pick up. We are trying to work on line 5, but we can do neither pick nor unpick. Bug? 

Hi IFS community/MRO specialists,In IFSAPP 10,MRO work scope is released, MRO interim order released, and disassembly work orders are automatically disassembled.MRO assembly orders are not reserved or started, if assembly routing revision changes for the assembly part and relevant maintenance level routing is updated and activated.How can the current routing revision (phased in and old revision phased out) to be updated in existing MRO assembly shop order?I have tried re-releasing of define work scope and recalculating the maintenance levels, but the routing revision did not get updated.