Service (Touch Apps, MWO, MRO)

I’m experiencing an issue with Mobile Work Order (MWO) when a Workflow Configuration is applied with Configuration Type = “Configured Work Task”.In Actions Flow I configured the following sequence:Accept On Route Waiting at Location Start Work …On the mobile app, the user can perform Accept and On Route, but when reaching step #3, the action/state “Waiting at Location” is not available in the list of Task actions.As a result, the Task becomes blocked and the user cannot proceed to subsequent actions (e.g., Start Work) defined in the workflow. Additionally, the “Incomplete” is also not available among the Work Task statuses/actions when a workflow configuration is applied, which would mean that a assignment could not be concluded as Incomplete under this configuration.Both statuses are correctly enabled in the Workflow Actions tab.  Checking the Cloud configuration under:Solution Manager → Mobile Apps → Configuration → Apps for Page Designer → Maintenance Engineer → My Work → Work Detai

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

Is there a way to have one request contract  and tie it to multiple Recurring Service Programs with differing customers?  We had planned on using request contracts for our rental program where thru the course of an service object’s life, the object is either at a customer location or in house location. Below is an example of what we are trying to achieve. Service object PC4500-80-10017728 is a ‘Company Rental Asset’ The object is tied to 2 parties, the internal customer and an external customer.  As time progresses as this object goes on rent and off rent there will be multiple more Party’s.  The object’s location is currently at the external party’s location.  For our rental program we are using Request Contracts to drive activity types on Requests.  It’s a CRIM.  We are using Request Contracts to view all RSPs tied to a customer.  For rental there are 2 customers, the internal customer and the external customer. Screenshot of Request 63…  Note the main customer is our internal custom

There is a recurring error for synchronizations with MWO related to Mobile Resource Groups (due to time out).Error message- Error when synchronizing entity: MobileResourceGroup - Request has been aborted or timed out - ORA-01013: user requested cancel of current operation What could be the reason and how can we resolve this issue?

Hi,Would anyone know how to handle multiple visits on the same Work Task in MWO without having to go into the client and manually assign work each day? E.g. a piece of maintenance that is carried out over 3 days where travel and work time is logged for each day. ThanksJohn

Hi All, I experience that Selection Rules for Service Delivery Unit is not working in 25R2.I have set three selection rules for the service TK-AZN as below. Objective is getting a different delivery unit as per different regions. But when I creating a service, the default delivery unit for the service organization is always fetched even if I use different regions.As I remeber these rules worked fine before.Are there any workarounds other than setting selection rule to fetch the correct delivery unit? Or is it same for others?TIA:

Hi, I’m having the issue that i’m not seeing live locations of the Mwo app on the dispatch console map.The task is on route and receiving gps a gps location in the mobile app user details log screen in status Follow. when i press the resouce and click the button show on map, the live location is not shown on the dispatch console map. ​@Alexander Heinze  My live location should be in in the red circle and the request task is at the orange pinApplication service update: 25.2.3Framework service update: 25.2.3IFS Cloud Web version: 25.2.3.20260207051844.0IFS Client Services version: 25.2.3.20260205031834.0IFS Client Notification version: 25.2.3.20260205031032.0IFS Chat version:IFS OData provider version: 25.2.3.20260204010716.0

Hello,I’m currently have the issue that i want to see the Request Tasks history in mobile of a service object, but unable to display them in MWO.If i go to Objects i can download the Service object and see the customer, service object, the attachement connected in ifs on the service object, but not the Sparepart list and Historical Request task in the service book.anyone knows what the problem can be ? am i missing a database task schedule or something ?Many Thanks in advance !Application service update: 25.2.2Already done:Logout disconnect the app initialize appsync now on the service app sync rulescannot find the solution in MWO Service Demystified documentService book Spares Securty group granted list Workflow config Request taskEvents enabled Service book enabled and more 

Hi All, I have a concern with Auto-time functionality in MWO. If a technician work from 15.00 to 19.00 (2 hours normal time 2 hours over time), it is fetched to the system as 4 hours only. Two split into two different time types, technician has to split the time by editing. To do that he needs to keep the work task after completion.Further, we cannot select time type when we complete the work with auto time enabled. We can only select a time type when we editing the times.How others work with auto time in different scenarios?TIA.

Hi,We are on week 2 of go live.  We are having an issue with Request Contract Invoicing.  Please see screenshots below: I have highlighted contract line 6.  Note the periodic price is $365.  Invoice Plan Details are showing a discounted amount, see line 6, the amount is $352.83.  We were expecting $365, which is the periodic price on the contract line.  We have no idea why the system has discounted the price here. Any help would be greatly appreciated.Thank you,Ed

Hello Experts,We are currently working on IFS 24R1 and have encountered an issue in Request Management → Work Task, specifically under the Material tab when using the Reserve/Unreserve → Reserve option [Service Management → Request Management → Request Task Handling → Request Work Task → Material Tab → Reserve/Unreserve → Reserve].Although the required part is available in one of the warehouses linked to the Site, the system does not allow reservation from this warehouse if it is not the same remote warehouse as specified on the Work Task. It throws an error and restricts reservation unless the part is available in that exact remote warehouse.However, I am able to reserve the same part using the Reserve Manually option under the same menu path. The issue is that the system does not automatically pick and reserve from other warehouses linked to the Site that have the part in stock.  However, when I tested the same scenario in the IFS Demo environment for 25R1 and our Internal 24R2, I wa

Hello,In MWO Service My Work screen, in baseline the ‘StartTime’ and ‘FinishWholeDate’ fields are displayed. There is another field as ‘FinishOnlyTime’ which displays only the time. If we include the field ‘FinishOnlyTime’ in the label value as shown below, it displays a wrong time. Whereas, when the same field is included in the content section, it displays the correct finish time. Why is the same field showing different times within the same screen in MWO? Please let me know. 

Hi,The customer is using the Request management flow and they want to change how Customer field and Service fields show their values.In MWO, we can see the customer information and service information as follows. It doesn’t only show the name, but with the ID. Customer information is shown as : Customer ID - Customer NameService Information is shown as : Service ID - Service NameHowever, it is required to only visualize the Name of the customer and the name of the service. Is it possible to achieve that?In MWO DB, the Customer Name is saved as Customer ID- Name. Best Regards,Nethmi 

Hello,In MWO service classic application, when we click on the main menu as shown below, it adjusts the layout of the dashboard screens to the right and displays the main menu list. It also had the ability to display the icons for the users to view the list without clicking on the menu.In the new MWO service application, the icons are not displayed directly in the screen and can be viewed only when the main menu is clicked. Also, the dashboard screen is not adjusted but the main menu overlaps with the screen as shown below. Please let me know if we will have the same layout features from the classic application mentioned above in the new MWO service application in the future updates. 

Hi All, We can see associated Workflow Configuration of an assignment from MWO. However, this information is not visible in IFS cloud. I think that the ideal place to appear this is the Assignment tab of a Request Task.Further, “Surveys and Answers” are only visible once technician answer to specific surveys. Did  anyone try to make this information visible in IFS cloud at certain place? Any work around other than configuration/customization?Customer Need: Dispatcher/Planner needs to see what are the triggered configurations and survey from the Backoffice.TIA.

Hi, My customer has created a page as an action in mwo and added several fields to that page. In one section they have created two fields; a LOV and a Text field. The customer wants to enable to Text field based on the value they add to the LOV.Ex: make the text field visible only if the LOV value in ‘Other’.This has been setup in page designer configuration in below manner and working fine there.   However, the problem is that, this change does not apply to mobile. Any idea why?We have initialized the app, refreshed cache and disconnected and connected the app.Best Regards,

Hi All, Do we have a way to create two work assignments for below requirement.There should  be two or many assignments where one assignment is primary (task leader) and others are secondary.  Only reporting should be done by the primary assignment. Others are supportive and do not report time to the work. It is like booking of few other resources to support main assignee.Crew functionality does not matching with this since these grouping are dynamic and short term. In IFS, if you create assignments all has to complete the work to automatically transfer the work task status to “Work Done”.Is there a way to work with a primary assignment and a dummy assignments? TIA.

Hi,How do you handle situations where you need to request a deposit before executing a work order?I’m looking for a functionality similar to the advance invoice for customer orders, where the customer pays an amount in advance, and IFS takes that amount into account for the final invoice.I want the same functionality for my work orders. Before I start investigating, I need a deposit from the customer. Of course, this deposit should be deducted from the final invoice.IFS doesn’t seem to have such a function. Possible workarounds are:Using an instant invoice, but you need to remember to do this manually, and it's not linked to the specific work order. Adding a sales line on the work task and crediting it afterward.Both methods require manual intervention, which can be forgotten sometimes. Does anyone have a better idea?

Hi,I am currently using 25R2, when selecting Start Work on the mobile app (IFS MWO Maintenance), I am receiving the following error.   When select Accept, Incomplete and Reject it works OK.  Can you please advise what may be causing this issue when Start Work is selected? Thanks!

Hi Community,is there any way, to use the Report Time functionality in Cases / Case Tasks to directly invoice the needed hours via a Customer Order?Workflow would be:TechSupport has customer contact TechSupport works on Case Task so solve issue Needed Time is reported on the Task CO is created via Handover Ref and has the Reported Time directly in the Sales LinesAFAIK the Reported Times can only be used to track against a Customer Project.Can this be used in any other way?Thanks,Chris PS: Did not know, which sub-forum would be the correct one. As we use Cases mainly in Service I selected this one.