Service (Touch Apps, MWO, MRO)

1895 Topics

Hey all,Wanted to create a navigation link on the work details page for mobile MWO that lists all the request work tasks with the same request scope.I did the Navigation Link as you can see below, and it work correctly when I use it through IFS Cloud, but once I try it on mobile I get a blank page Have tried both “Online Jt Task Lov List” and “Jt Task Lov List”On IFS Cloud I get:On Mobile I get: Any idea what I could be doing wrong? Or is this not possible through configuration?

442

2 months ago

wiajeyaniSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Part in nearby warehouse

When looking for an inventory part through the mobile work order, I am getting the below message I used the find part option under the Material section under Work Details,

234

2 months ago

audreySSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to cancel a work order with tasks transferred to accounting

Hello,I want to cancel a work order because my customer made a mistake, but there are costs that have been transferred to accounting. is there a way to cancel the transfers? when I want to cancel the work task Thank you for your help

828

2 months ago

archarispDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO- Offline Banner

Getting the below message when we try to click on the My work in MWO.The device is online, connected, and has been granted the necessary permissionsIFS cloud Version: 24.1.1MWO SERVICE: 24.8.1292.0

411

2 months ago

daroDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Object Transformation for MWO CLOUD

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud?

745

2 months ago

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Automatically assign events to maintenance orders

The auto-assign function is on, why doesn't it work?Automatically indude Mx Event at the bottom is still notCannot change to yes

787

2 months ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

Direct allocation shows as a demand on all the resource's resource groups

Suppose I have a resource (person) that’s in 2 resource groups e.g. Capacity 60% in Group 1, 40% in Group 2.Then i make a direct allocation of that resource to a Request Work Task for 1 hour.That 1 hour shows as a demand/load on both resource groups. Is that correct?

2 months ago

DBowdenDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

crm companion add filter?

Hi all,We have CRM companion 10 touch apps and i need to know how you can a filter to the business opportunity in the mobile screen (not permissions) so a user can filter on status. When you click on filters on the bottom it just shows blank where as the customers button does show filter options but i cannot see any difference in their setup.I have spent a good deal of time looking around all the options and i cant see a way of doing it.Thanks

110

2 months ago

christianrothSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Log Out an any error message

We are currently planning to launch MWO, but have noticed that a user gets logged out whenever it gets any error message in the application.If you are trying to add a tool that is already in use = logged out If you are trying to access a document but are missing the access right = logged outSo in order to continue the action you were trying to execute, you first need to go back to the home screen, press synchronize and log in again.This seems like a very strange error handling in the MWO and would just like to check if anyone else have experienced the same type of issue.We are testing the latest version of the MWO App (24.8.1292.0)

412

2 months ago

Michelle RDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Workspace PROD 7.2.2_Inbound Logs_Delete Option

Outbound failures can be deleted or resolved but inbound can not. We would only like to delete inbound messages. Should have the same options as the outbound. Requested by Wanda and Michelle. MLGW first asked for this option 09.14.22-MLGW Internal# MDT-1387

2 months ago

bzygmuntDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO initialization stops when screen is locked

On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked. The initialization does pick up where it left off once the screen is unlocked. Is there a way to allow the initialization process to continue when the screen is locked?

271

2 months ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

Where is MWO Service Eng LTU for 24r1

In previous versions (23r2) the LTU xml file for Mobile work order could be downloaded from the Product Release information pages in MyIFS.For 24r1, this no longer seems to be the case.Where do we get the LTU file from?

381

2 months ago

rendywinata_Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cannot login with error 404

Hi guys, Why when i login with Enterprise Explorer show error 404?

140

3 months ago

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

openvpn and mWO service engineer

Hi,Does anyone use openvpn mobile client along with mWO Service Engineer? Our mobile workforce use this combination to connect to Cloud 23R2. Occassionally, many of them run in to the following error upon log on to mWO.App reset doesn’t fix it. Only known work around is restarting the phone. Has been happening for many versions of mWO - which is why I think it could be related to the openvpn - but not too sure.TIA.

295

3 months ago

rafael.cardinalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO stuck initializing

Hey all, Recently we created a new entity that needs to appear in ifs mwo mobile (ServiceEngApp).But after following the steps in the file IFS Cloud - MWO demystified (24R1), the mobile app is stuck initializing, with the following error in the logs: Initialize entity data failed: java.lang.NullPointerException.We did the following things:Created entity Added to ServiceEngApp projection Added Sync Rule Yet, Mobile is stuck initializing: Any ideas what could cause this?

12711

3 months ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps Server SSL Certificate error - net::ERR_CERT_DATE_INVALID

The SSL Certificate has expired for Touch Apps Server.We need to renew the SSL Certificate for Touch Apps Server.Besides clicking on the PFX file and importing it, have stopped and started IIS and rebooted the actual server.Is there anything else we need to do?Thank you.

211

3 months ago

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Manage Serial Structure

Manage Serial StructureDo I need to modify the template when replacing sequence components in the structureAs shown in the following figureI hope to place the serial parts with part number "13-Y25-002-DC" and serial number "NO-1002" into the structure without changing the template structureSimultaneously remove the serial part with part number '13-Y25-002-DC' and serial number 'NO-1002' from the structure

311

3 months ago

MuzYashoNSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Create Service Quotation and Service Request on MWO

In 24R1, we seem to loose the ability to create the service request and service quotation on a MWO for the Old Generation Service Solution.I can’t find on a release note that this was intentional. Can anyone confirm whether this is a bug or whether this functionality is now fully removed ?

581

3 months ago

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Connection Type Of VIM Work Order Fault Report

1.Does Retrospective Work Reporting not support Vim connection type（Figure 1）2. In addition, how to initiate a fault report in a Vim connection type work orders （Figure 2）Figure 1 Figure 2

271

3 months ago

qzliuDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Work Types per Mx Event Type What does this do in MRO?

Work Types per Mx Event Type What does this do in MRO?Just a convenient way to see the type of event in a maintenance order?

391

3 months ago

TOKRSKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service app offline status

Hello,Now, with the new 24R1 release, I can start the mobile app for service, but it seems that I am offline (even though I have the web environment open and I am logged in). This is causing problems because I cannot see everything I should. Is there any way to get online?Thank you for help.Best regards,Tomas.

282

3 months ago

DborDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Displaying job description in MWO

Hi all,In IFS MWO Service 10. Our technicians can see the field “Long description” that is generated on WT from the PM actions “Work description”. However, the field “Job description”, that is generated on PM action (via work template) and connected WT is not displayed in MWO.How do we achieve this?Thank you.

453

3 months ago

Frank SveenSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

24R1 - How to create a service resource without employee connection?

How can I disable the Create Employee Connection for a Resource Configuration? (Screenshot from 24R1-SU1)

923

3 months ago

tariqDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Quick Report Parameter List Of Value

HelloI want to make the Location No Parameter Selected from listI use the following views :‘&LOCATION_LOV.LOCATION_NO’‘&RECEIPT_INV_LOCATION_LOV.LOCATION_NO’‘&WAREHOUSE_BAY_BIN.LOCATION_NO’But no one of these views worksAny Advice Please ?

290

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Page Designer - Service Book

Hi,We are working through some page changes in MWO (Service Eng).One of the requirements is to amend the Service Book and Service Book Details pages, however I cannot see them in the listing available.Any guidance how we can amend these screens in order to add/remove fields please?

140

3 months ago

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Service (Touch Apps, MWO, MRO)

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