Service (Touch Apps, MWO, MRO)

We have 1200 Task Cards for a prototype work that we want to revise and update. Those Task Cards may have up to 20 subtasks. We have a problem that the Task Card ID it self now has the prototype ID in it. So we want to edit this text.In addition we want to be able to make revisions  of a Task Card for other reasons also. The only way we’ve found to edit the Task Card ID is to duplicate the Task Card, leaving us with an almost empty Task Card, where we need to manually add all requirements, sign-offs and subtasks. And if we try to edit the Task Card, we aren’t allowed to edit the Task Card ID (understandable) or the Task Card Revision (?). We can change the Revision Date, but not the revision number. Are there any standard way to revise a Task Card, giving us a new Task Card with a new Revision Number? We are now considering data migration. Our version is 25R1.3. Br,Øystein

Hello,In earlier versions of IFS, it would prevent you from cancelling or incompleting work assignments in IFS, IF they existed on the engineers device (IFS MWO). This logic has been changed in IFS Cloud, and the functionality is now possible. However this then creates more issues in that we receive lots of failed transactions on a daily basis due to back office cancelling assignments when they are still on the IFS MWO app. Since IFS are unlikely to reverse the logic to enforce the validation again, I was wondering if anyone can provide guidance on the logic required to create our own custom event to prevent cancellation/incomplete in IFS Cloud, IF the assignment is still transferred to the engineer? ThanksShaun

Hi, I’m getting an error when trying to execute a pickup task from MWO. The error is; I have set up default warehouse for the user and addresses in relevant places. What can be the cause for this issue? TIA:

Hi,We are using IFS Cloud notify me application, we found one issue regarding data synchorization. In IFS Cloud we don’t have open purchase requisiton lines to be approved, but in Notify me some authorized purchase order lines are still being showed. I reinstalled Notify me application and refresh the cache but both didn’t work.Anyone has the same experience and how can I fix the issue?Thanks.

​ Hello,I have two problems I cannot lay my finger on at my customers NEW cfg env.1. Why does mwo only shows my first created sales part in the offline db of mwo?  “Item 5000”.I made a duplicate sales part from item “5000” named “7000” and that part is only online available. Same for item “6000” that I created NEW instead of duplicate.(not mentioned in the screenshots)2. when I quick issue stock on item 5000 there is no problem at all everything works fine, but when I try to issue item 7000 which I only can find when I press the button search online it gives me an error message that I don’t understand.(See screenshots) Both items in stock in Bus2Tried so far:More sales parts with the same settings as item 5000 spret over a couple of daysSecurity Groups granted to revoke and add all service-related setsClear server cacheDisconnect mwo app and initialize every stepSync no

Hi In the MWO Service App (Version:26.1.3375.0), the customer contact’s mobile number is not displayed, only office phone is displayed on the Work Task Details page, even though it is maintained in the Customer Master.Any guidance from the community would be greatly appreciated to help determine whether this behavior is expected by system design, or driven by configuration, or a known defect. Thank You

Hi All,I tried to use region structure (parent and child) functionality to allocate resources to different regions.  I thought if I add a resource to a parent region he will be visible in dispatch console when we filter for a child region as well. However, a resource can only be seen when we filter with that specific region only. I saw that region structure works in PSO and selection rules for contractors. Isn’t it working in dispatch console?TIA.

We have scheduled the Generate Rental Transaction task daily, Which create a Transaction on daily basis and insert 1 Cost/Sales line daily.Is it possible to aggregate the Qty on 1 Sales line rather than creating a line on with QTY 1 daily?

As I see in the rental functionality, We could not change the Start Rental or End Rental date in Rental Event History. Is there any possibility to make it editable and what would be the effect on financial posting if we make it happen as Rental Transactions are created daily in the system.

Hello!In the new generation of Service Management (where work order is replaced by service request and work task), does anybody know if it is possibly to connect a supplier invoice (without PO ) to a service request/work task? This is needed to get the cost to the service request.

Hi All,Can we have different cost for a specific resource other than mentioned cost in resource group? If a resource has certain skills, competencies or certificates, can we have a higher cost for that resource? I saw “Used Cost” filed in Resource skills. That seems bit complex to handle.TIA:

Hello,does anyone know how to change language interface of the MWO? We use IFS APP10 together with MWO Service 10. I have a german operating system language and would like to change user interface language of MWO to english. I have changed my profile language for IFS IEE and over aurena browser interface from german to english, but MWO interface remains german.

Hello,In IFS Cloud 25R1 while creating a price rule within service management module, we are able to include the cost type for a certain type only once in the rule. For example: If a material cost type is included for a sales part and if we try to include a second material cost type for another sales part, the system throws an errors stating that ‘Price rule line already exists’. Customers have requirements to enter more than one entry for a specific cost type. Is this a bug or intended feature? Please let me know. 

Hello, I can’t find a way into the Page Designer to unabled the edition of the column in Pre Posting table from is own pop-up in the PREPARE WORK ORDER window. This part don’t show the column :   I’d like to do the same on  Task Pre Posting.  Thank for any help. Barth

Hi Community.  We are using Apps 10, UPD9 and have run into an issue with repair orders and i am hoping that someone may know of a solution.  If we use the “Create Repair Order Assistant” this process allows you to define a Serial Object, a Workshop and will set up the work tasks, material requisition and return lines required to receive a part, have it worked on in the workshop and then re-issued into the object structure.  We are looking into the functionality of using the “Turn into Repair Order” which is available on the Prepare Work Order screen.  This asks us for the repair workshop but doenst create any work tasks, materials or returns lines to facilitate the move.  This function also takes the serial object and moves it directly to the workshop (without us returning and issuing) The issue we have identified with this, is that we can now not remove those parts from the Workshop object.  We cannot issue them, return them,

Hi,we are currently deploying IFS Scan It on Zebra Android devices (Android 14+) in a shared-device environment managed via SOTI MobiControl. We have identified a critical technical issue during the FIDO2/NFC authentication flow that prevent a successful rollout:When IFS Scan It initiates an authentication request for a FIDO2 security key (USB), the Android Credential Manager provides the user with the option to create a local screen lock or a device-bound Passkey: In our shared-device environment, it is critical that users do not have the option to set private PINs or Passkeys on shared hardware. This leads to accidental lockouts and high administrative overhead. We have already encountered the issue of some users setting a PIN on shared devices. Could you kindly confirm whether there is a plan to fix this issue?

Hi,We noticed that we cannot login into TouchApps using our local admin accounts. But end users can access it without any issues. below error occurred when we try to log in.  any suggestions to fix this?

Hello,I am looking for a setting that we may have missed in IFS CLOUD for a feature that we had in IFS V8.In V8, when creating a new Work Order, Pre Postings are not populated, but they are automatically populated when connecting to a project.In IFS CLOUD, Pre Postings are not populated when connecting to a project.However, if we add a task to a Work Order, it inherits Pre Postings in a fully automated manner.It seems that the activity sequence that does not automatically integrate into the Pre Posting line when connecting to the project is missing.How can I have Pre Posting automatically populated when connecting to the project?Thank you in advance.Barth 

Hello,In IFS Cloud 25R1, we can reserve materials from a technician’s truck with certain quantities against a Request Work Task in the Service Management module. Using Transport Task in IFS Cloud, we can move the reserved quantity from one technician’s truck to another technician’s truck.We are looking for a similar functionality in MWO (ServiceEngApp) but from the ‘Move Stock’ screen using the ‘Add Transport Task’ functionality, it only allows to move the Available stock from one truck to another truck. It does not show the reserved quantities in a Request Work Task to be moved to another truck. Is there an out of the box method or work around to achieve this scenario? Please let me know.

Hi all,Can we please confirm the expected / recommended approach for using the “Dispatcher attention” style options within the MWO, as there seems to be some overlap between them and we want to make sure we’re using the right one in the right scenario?Specifically, within the MWO we have both: Set Attention On / Off (which sends an alert that attention is required, highlights the Resource in the Gantt chart, and can include an “Attention Note”) and Highlight to Dispatcher (which adds Highlight Text against the Work Assignment, and displays in Dispatch Console / PSO Workbench as an Exception)

Hi Team,We are facing an issue in the IFS MWO iOS mobile application.While completing a work order, the customer signature is captured successfully in the iOS app, but when we print or generate the Service Report, the Customer Signature section appears blank / not visible.Note:The same functionality is working correctly in the Windows mobile application.The issue occurs only in the iOS app. Platform: iOS (MWO App) / Client version: 24.1.19.20251203093724.0 Issue: Signature not shown in printed/exported Service Report Observation: Signature is visible in the app but missing in the output report (PDF/print) Has anyone faced this issue before?Attached screenshot for reference.

Hi all, I have a question regarding IFS MWO Services 10 application. This is regarding a dialog box with actions, and it needs to be removed (as a customer request)The Dialog box "Copy information from task" comes with "yes/No/Cancel" actions, every time we tap "Additional Work" in an existing work order. Could this dialog box be removed and set the action to a default of "yes" and process?

Hello,We occasionally run across some issues when Transferring task assignments to a tech’s MWO service app. The tasks are all Transferred to Mobile, but it sometimes gets caught and does not Download to Mobile. I checked if there are some background jobs preventing this...but nothing is currently running. Is there something else I should be checking or is there a task/batch update I can push to force the download to mobile?Thank you in advance

Hello, On work tasks, the inventory transactions are not reversing automatically out of WIP when the task is closed.  Time transactions on the same work task reverse out of WIP automatically when the task is closed.I used the Release WIP To Final Accounts + Check and Update Accounting to manually reverse one of the Inventory lines out of WIP. That worked correctly. Can anyone help with why the Inventory lines are not reversing automatically when the Work Task is set to Finished? Cost code rule settings:   Many thanks.