Service (Touch Apps, MWO, MRO)

Hi,we are currently deploying IFS Scan It on Zebra Android devices (Android 14+) in a shared-device environment managed via SOTI MobiControl. We have identified a critical technical issue during the FIDO2/NFC authentication flow that prevent a successful rollout:When IFS Scan It initiates an authentication request for a FIDO2 security key (USB), the Android Credential Manager provides the user with the option to create a local screen lock or a device-bound Passkey: In our shared-device environment, it is critical that users do not have the option to set private PINs or Passkeys on shared hardware. This leads to accidental lockouts and high administrative overhead. We have already encountered the issue of some users setting a PIN on shared devices. Could you kindly confirm whether there is a plan to fix this issue?

Hi,We noticed that we cannot login into TouchApps using our local admin accounts. But end users can access it without any issues. below error occurred when we try to log in.  any suggestions to fix this?

Hello,I am looking for a setting that we may have missed in IFS CLOUD for a feature that we had in IFS V8.In V8, when creating a new Work Order, Pre Postings are not populated, but they are automatically populated when connecting to a project.In IFS CLOUD, Pre Postings are not populated when connecting to a project.However, if we add a task to a Work Order, it inherits Pre Postings in a fully automated manner.It seems that the activity sequence that does not automatically integrate into the Pre Posting line when connecting to the project is missing.How can I have Pre Posting automatically populated when connecting to the project?Thank you in advance.Barth 

Hello,In IFS Cloud 25R1, we can reserve materials from a technician’s truck with certain quantities against a Request Work Task in the Service Management module. Using Transport Task in IFS Cloud, we can move the reserved quantity from one technician’s truck to another technician’s truck.We are looking for a similar functionality in MWO (ServiceEngApp) but from the ‘Move Stock’ screen using the ‘Add Transport Task’ functionality, it only allows to move the Available stock from one truck to another truck. It does not show the reserved quantities in a Request Work Task to be moved to another truck. Is there an out of the box method or work around to achieve this scenario? Please let me know.

Hi all,Can we please confirm the expected / recommended approach for using the “Dispatcher attention” style options within the MWO, as there seems to be some overlap between them and we want to make sure we’re using the right one in the right scenario?Specifically, within the MWO we have both: Set Attention On / Off (which sends an alert that attention is required, highlights the Resource in the Gantt chart, and can include an “Attention Note”) and Highlight to Dispatcher (which adds Highlight Text against the Work Assignment, and displays in Dispatch Console / PSO Workbench as an Exception)

Hi Team,We are facing an issue in the IFS MWO iOS mobile application.While completing a work order, the customer signature is captured successfully in the iOS app, but when we print or generate the Service Report, the Customer Signature section appears blank / not visible.Note:The same functionality is working correctly in the Windows mobile application.The issue occurs only in the iOS app. Platform: iOS (MWO App) / Client version: 24.1.19.20251203093724.0 Issue: Signature not shown in printed/exported Service Report Observation: Signature is visible in the app but missing in the output report (PDF/print) Has anyone faced this issue before?Attached screenshot for reference.

Hi all, I have a question regarding IFS MWO Services 10 application. This is regarding a dialog box with actions, and it needs to be removed (as a customer request)The Dialog box "Copy information from task" comes with "yes/No/Cancel" actions, every time we tap "Additional Work" in an existing work order. Could this dialog box be removed and set the action to a default of "yes" and process?

Hello,We occasionally run across some issues when Transferring task assignments to a tech’s MWO service app. The tasks are all Transferred to Mobile, but it sometimes gets caught and does not Download to Mobile. I checked if there are some background jobs preventing this...but nothing is currently running. Is there something else I should be checking or is there a task/batch update I can push to force the download to mobile?Thank you in advance

Hello, On work tasks, the inventory transactions are not reversing automatically out of WIP when the task is closed.  Time transactions on the same work task reverse out of WIP automatically when the task is closed.I used the Release WIP To Final Accounts + Check and Update Accounting to manually reverse one of the Inventory lines out of WIP. That worked correctly. Can anyone help with why the Inventory lines are not reversing automatically when the Work Task is set to Finished? Cost code rule settings:   Many thanks. 

Hello,We are currently using IFS Cloud 24R2, along with IFS MWO Service.Our Stores have asked whether it is possible for engineers to view media on the MWO for inventory parts in the materials catalogue as they have added a photo of the part on IFS.Is this possible in our versions?If so, can someone please provide some guidance.Thanks

Hi IFS Team,The work task was completed on 28/12/2025 via the mobile work order; however, the status update in the IFS application was delayed by one day.We have an event trigger that executes when the work task status changes to “Completed.” Due to the delay in the status update, the related event trigger for “Sending report to User” was also delayed.Could you please advise on how this issue can be resolved to avoid such delays in the future?  

The sales part has already been added and the assigned work.  

Sales part already added and did work assigned still not working properly.

I have encountered an issue with custom fields in the MWO client. When I add an editable custom field under Task Information, I can successfully edit it from the MWO client. However, when I add the same custom field under Customer Information, I am unable to enter any value in that field using the MWO client. Apps for Page Designer MWO Service APP Is this expected behavior, or am I missing a configuration step? How can I make the custom field under Customer Information editable in the MWO client?Thanks Nethmini

When the status of the Manage Maintenance Order was “Work Done,”I marked the associated Event information as “Finish.” At the moment all Event information was marked as “Finish,”the Manage Maintenance Order itself was marked as “Finish,” and the data moved to the Maintenance Order History.Could you please explain the cause of this?*This occurred only once; this issue did not occur with other data.   Mark the relevant event as Finished Finish the remaining events

Data not displaying on this page .Could someone please provide the steps for this? so i can add this into SLA tab. 

Hello,In IFS Applications Enterprise Version 8, there is a “Receive Order Handling” option available in the Prepare Work Order menu, which calls the database procedureACTIVE_SEPARATE_API.Create_Mro_Ro.In IFS Cloud 25.1, I am trying to understand where this functionality has been moved to, or under which conditions it is expected to be available. I can still see the same procedure at the database level, however neither Prepare Work Order nor Conclude Work Order includes the Receive Order Handling option anymore.I do see a similar option called “New / Maintenance Purchase Requisition”, but I am not confident that this fully replaces the old Receive Order Handling process.Our business requirement is the following:If we want to receive an serial object back from a customer for rework, and then process

Recently I have faced an issue while updating to 25R2, Order Delivery Step is getting failed. After raising this concern to IFS, I got to know its a core product issue.For that they have given an OOB fix, I need assistance with implementing the fix. Thanks in advance!!

Hi All, Normally the resource costs are defined in resource groups as standard hourly costs. But there is another place where cost details are entered. That is scheduling resource types.  Are the costs entered here are only for scheduling purposes? Or are these costs override resource group costs? TIA.

Hello,I would like to explain the issue step by step. I created a Work Order and a Work Task, assigned and reported personnel, and issued the required materials. On the Sales tab, I configured the lines as Invoiceable or Not Invoiceable. I created a new Invoice Preview and it was approved. After approval, the lines were transferred to a Customer Order. The Customer Order was delivered, and the line status changed to “Delivered”. Everything works correctly up to this point. The issue occurs when I want to add one more part as an “Invoiceable” line on the Work Task and include all Invoiceable lines in a single invoice: When I try to revoke the order from the Invoice Preview, the background job returns an error because the Customer Order lines are already in Delivered state. Error: “The operation ‘SetLineCancelled’ is not allowed for Customer Order o

How to add custom field in Aurena Native Mobile app?

Hello,In IFS Cloud 25R1, we are seeing issues related to navigation configuration. Using IFS Cloud, we have hidden some of the menu items in MWO application. In the earlier version, when we log into MWO, we were able to see the navigation menu’s in the same order as we have setup in Cloud.But in 25R1, we are able to see the same order in Cloud but in MWO it is being displayed in a different order. Please see the attached screenshots. There is no other context assigned to the service resource, we are only using the ‘global’ context. Is this a bug in 25R1 or is there a work around? Any thoughts would be appreciated.