Hi Community,is there any way, to use the Report Time functionality in Cases / Case Tasks to directly invoice the needed hours via a Customer Order?Workflow would be:TechSupport has customer contact TechSupport works on Case Task so solve issue Needed Time is reported on the Task CO is created via Handover Ref and has the Reported Time directly in the Sales LinesAFAIK the Reported Times can only be used to track against a Customer Project.Can this be used in any other way?Thanks,Chris PS: Did not know, which sub-forum would be the correct one. As we use Cases mainly in Service I selected this one.

Question

Case / Case Task reported Times used in Customer Orders

+7

Hi Community,

is there any way, to use the Report Time functionality in Cases / Case Tasks to directly invoice the needed hours via a Customer Order?

Workflow would be:

TechSupport has customer contact
TechSupport works on Case Task so solve issue
Needed Time is reported on the Task
CO is created via Handover Ref and has the Reported Time directly in the Sales Lines

AFAIK the Reported Times can only be used to track against a Customer Project.
Can this be used in any other way?

Thanks,
Chris

PS: Did not know, which sub-forum would be the correct one. As we use Cases mainly in Service I selected this one.