Service (Touch Apps, MWO, MRO)

1895 Topics

meshfemiSidekick (Customer)

Failed Transactions with MWO Service App 10

Hi Community, A MWO user is having the below failed transactions constantly. Reviewing the screenshot below, the transaction time is different from the start time. How can we resolve this kind of failed transactions so that it will be happening again? ERRINV: ORA-20105: ActiveSeparate.ACTSTARTISLATER: Actual Start is later than todays date for work order 22152. The MWO app is showing a different time as shown on the screenshot below. Thanks and l look forward to your input.Mesh

503

1 month ago

Dekforce94Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cancel Customer Order

How do I cancel a Customer Order in IFS App 10?

391

1 month ago

Alan.CarnegieDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Multi close of Task Steps MWO

Hi IFS Experts A question regarding a one stop way of closing, for example 100 steps in the MWO to prove the work has been doneSo, One job with 100 steps. The customer has to show evidence that the steps have been done, and doesn’t want the engineer to press done 100 times, so a multi DONE button 😉 – possible???Or an easier way to complete al steps whether being Mandatory or notAny and all thoughts welcomeAlan

130

1 month ago

chajashHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cloning PROD w/MWO into DEV w/MWO

This will be the first time I have cloned into this environment since going live with MWO in PRODI do want to leave the DEV MWO available for testing.Are there any settings that I can check or that will need to be changed after the clone to make sure that nothing gets inadvertently forwarded to the DEV MWO that should have gone to PROD?Just trying to make sure there are no gotchas that I have not thought about.

1 month ago

chajashHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO on Phone and Windows app

This might be a simple question,But while working on a work order in MWO on a phone, should the user also see the same data entered on his MWO on his windows app? Should he see the same Work Orders in both apps?I did not think they sync’d back and forth like that, but I have a user asking about this and I am not sure of the answer.

322

1 month ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Communication among technicians in MWO

Is there a way to create a communication among technicians who work in a same task but different assignments in IFS MWO? As an example, if I need to send a message or put a comment about my work to the next technician. I can see status of other assignments. But, I’m searching for a method to convey bit detail message.

537

2 months ago

AMPcauvinDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Label of project in Resource monitoring Gantt

HelloI can’t find how to display the name of the project in the label of the project in Resource monitoring Gantt.Is there any solution for that issue? Thanks for your reply Cyril

2 months ago

jmilly2109Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App - Can I reset app pin code in my browser?

If I forget my pin code and am unable to access my IFS MWO Service App account, is there a way to reset my pin code so that I can access it? Preferably a way in a browser IFS environment.

181

2 months ago

jmilly2109Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Customers not showing in New Service Request on IFS MWO Service App

When trying to create a new service request for a serial object in the IFS MWO Service app, no customer information appears in the customer field on the service request form. All other information (Service, Service Org, Service Deliver Unit, etc) shows up as expected. Does anyone know why this may be happening, and if so, how to resolve it?

131

2 months ago

IniNimesKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Realtime Technician Location Tracking - IFS Cloud

Hi Experts,We have a customer query on checking the feasibility of tracking technician location in real time (or closer to real time).From the out of the box parameters, I know that we can set the ‘LOCATION_TRACKING_INTERVAL_MIN’ parameter and get the location in about 5-minute frequency (at the latest). But the requested feature would require something more than the above setting. Is there a possibility to achieve this either from configurations or customizations? And how much of an impact it will have on the overall performance.

435

2 months ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Adding Task Contacts to action bar in MWO

I need to see the Task Contacts for a work task in MWO as shown in the first picture. But I don’t get it. How can I enable it? Can we customize available actions in the action bar?

405

2 months ago

Marc BOBENRIETHDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS CLOUD - MWO Configuration

Hi,I’m looking for documentation about configuration possibilities for MWO screens in IFS CLOUD 22R1.And in particular, to add read only custom fields on MWO screens.Thanks in advance for your help on that.Regards,Marc.

2615

2 months ago

DulshandDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Additional Work Options

Hi,Is there a way to show only the “Report Additional work that I have done” option in Additional Work in MWO Service 10 (ServiceEng) App in Apps 10? Thanks in advance!

222

2 months ago

HoiIndikWSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Crew Resource Enhancements

Hi,Looking for ability to transact, administer and report all crew related work from the field in the Technician Portal solution. Currently those are only available in MWO. What is the plan to include same functionalities in Tech portal?

1005

2 months ago

AFSSSHINDEDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Download Touch app for IFS APPS9 with guide

Dear All, We are in phase of migration to new environment, however we need Touchapps 9 to create labels, scan them and perform physical inventory counting before moving to new environment. Can someone provide the app installation file and guide for installation. Also the IFS provided links don't work and dont have application copy.

161

2 months ago

baris.haliciHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps Local Admin Invalid Credential

Hello Community,Prepare operations have been completed successfully. Tablespace, Tas owner, Tas runtime user etc.IFS TAS installations have also been completed successfully. Connection can be provided with the end user. However, I cannot log in to the local admin with IFSTAS. RegardsBarış

332

2 months ago

RaviprasadpremDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MRO Repair Shop Order not Auto reserving to Assembly Shop Order

In 24R1 Once the Repair Shop Order is completed received(Originated from Disposition shop Order) is not able to auto reserve in Assembly shop Order…. Can any one help on this issue ?

2 months ago

a.hutchingsDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Mobile Apps (Notify Me, MWO etc.) and MDM Deployments

Hi All,A technical question that I can’t seem to find any clear answer on. We are pushing out MWO / Notify Me via our MDM solution. Is there any way to pre-populate the Server URL for the end-user (Screenshot1)? Screenshot1 When deploying iOS Apps via MDM we can typically push out a App Configuration via Key/Value pairs (Screnshot2) Screenshot2It would be a nice QOL feature as we use SSO across all our devices which would make signing into the app a simple 3 step process. Install, connect, press login. Let me know thanks!

794

2 months ago

archarispDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO-EFORM-PERSON RESOURCE

Configuration type: Person Resource when we try to save the eform getting the below error message whether its bug??

323

2 months ago

wiajeyaniSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

No Purchase Parts are shown in mWO (Cloud)

I wanted to create a Purchase Requisition against the assignment in mWO (Cloud), it does not show any purchase parts when I try to create the requisition. Do we need any additional setup? I have scheduled to run Refresh All Inventory Parts and Refresh All Purch Parts and also executed them before initializing the mobile still no parts are showing when trying to create the requisition (system has Supplier for purchase parts in the same site)

343

2 months ago

HeshalaSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

In cloud workflow cofiguration for configured task type is it possible to add a new action in LOV in actions flow?

Hi Experts, In workflow configuration for type “Configured work task”, is it possible to add a new action in the actions flow in here Thanks,Hesh.

935

2 months ago

PDPMALLDAYSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO failing to sync back to IEE

Hi All,We have an issue with mobile work order in Apps 9 not send workorders back to IEE.All the transactions can be seen on the Sync monitor transactions screen in the waiting state, also the sync monitor status screen is showing an error “The page was not displayed because the request entity is too large”.The issue isn’t affecting all user it seems to be fairly random.Any help would be appreciated. Mark

789

2 months ago

CSLDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFSAPP Prefix in Mobile Query

We are using MWO in IFSAPP10. Still in UPD13 but using the UPD23 mobile app.We get the below error in mobile transactions when completing a work task in mobile and sent back.The reason according to the sync traces is that one of the queries has IFSAPP prefixed as below.SELECT OBJID, OBJVERSION FROM ifsapp.(SELECT objkey AS objid, '1' AS objversion, entity.* FROM MAINT_ENG_APP_REPORT_IN_VIRTUAL_VRT entity) a1The issue happens in the production environment for all users but doesn’t have a pattern. Seems intermittent.This is working fine in our in-house TEST environment where the IFSAPP prefix is not set. The app version and updates are same in both environments. Any help on this is appreciated Below is from TEST environment where you don't see the ifsapp prefix.

2 months ago

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards(This is not complete of course but hopefully let

25213

2 months ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS PSO Resource Details List

Hello, Does some know how to change the Resource Details parameters?Currently I have the following: With the Scheduling - Activity Details i can change the Activity Details parameters, but when i try to add a new list for the Resource Details it doesn’t show anything to configure. Can someone help me with this problem? With best Regards, Francisco Lopes

2 months ago

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Service (Touch Apps, MWO, MRO)

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