Service (Touch Apps, MWO, MRO)

Hi All, I am facing an issue with syncing attachments to the MWO application in real time.For example, when a back-office user adds an attachment to a Request Work Task from the web client application, it does not sync immediately to the technician’s MWO application. The technician has to either wait for the next sync interval or reinitialize the app to receive the document.I noticed that the Sync Rules under ‘Document Management’ security group are all set to the Batch delivery method.How can I configure it so that documents sync in real time?Is there any alternate baseline OOTB solution available to send a particular attachment immediately to the technician?I am using IFS Cloud 24R2 environment.Thanks in Advance. Regards,Sandya S

Hello, When we use mwo Configured workflow configuration, we have noticed that some of the actions (such as Event log, Service book etc.) are not available as ‘Action flow’ actions.  Those actions can be enabled from the ‘Actions’ tab.  Since it cannot be added to the Action flow list, the flow cannot be streamlined.  Only option is adding ‘TASK_ACTIONS’ to the action flow and ask the users to select the relevant action and process.  Any reason for not them to be included in the Action Flow tab?   Thanks!\Nethmi

How do I configure IFS Business Reporter so that the generated Excel file can be refreshed and used repeatedly? Unfortunately, in my case, once the Excel file is generated and saved to a local or network drive, it fails to connect to the database and retrieve updated data in subsequent cycles. Has anyone experienced this and can help me?

MWO Demystified describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️­ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard). They have also been aligned with the New Navigation Structure.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as Work Execution, Synchronization, and Configuration. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 335 pages cover:Contents Terminology Getting Started Work Execution by Individual R

Hello,In the MWO Service app, is there a way for a technician (when assigned or transferred a request work task) to directly update specific attributes on the Actual Object record (e.g., software/firmware version) so that these updates persist and are visible on any future work tasks created for that same object?The goal is to have the updated object details automatically available to other technicians who may be dispatched to the same asset in the future on other work tasks, without having to re-enter the information or informing them of the last recorded version to let them know if they need to update accordingly.I attempted to achieve this via Test Points/Parameters, but there seem to be restrictions on the parameter types that can be used, which limits capturing certain types of data.Any suggestions would be greatly appreciated.

Hi,I’m trying to add a new page into MWO Maintenance application. Is this technically possible? Right now I have created a new page and added it in the Aurena native apps navigator.  I tried refreshing the cache and initializing the sync, but, this screen is not visible in the MWO.  I tried adding a custom field in the object screen which seems to work fine. Kindly let me know is there any way to achieve this? Thanks in advance.

Hello, I’m hoping someone can tell me what the expected behaviour is for this functionality in IFS Cloud (24R2/25R1). Scenario:Create a work order and work task. Generate a Maintenance Purchase Requisition from the work task. Convert the requisition to PO. The costs log to Cost tab on the Work Task.Now apply a change order to the PO changing either the price or quantity of the item being purchased. Symptom:The changed price/qty from the PO line does not update the costs on the Work Task.  Question:Should changes on the PO be sending that cost back to the work task? If not, how do we then handle invoicing of Sales lines from the Work Task using Markup%(Cost +). The values will be incorrect. 

Hi all, is it possible to enable the reporting of times and expenses in the MWO App for future dates?As our technicians usually have Friday as travel day, they finish work and get the signature on the protocol on Thursday.Because the travel time and the mileage (expense) cant be entered for the next day, we have to work around.There is the possibility to add return travel in the Report In window, but this leads to an error and makes it impossible to complete the visit.I guess, this is because the return travel is booked as a Work Task Clocking, but we are using the NGSM with Requests / Request Work Tasks.The easiest solution would be to make it possible to enable future reportings. That would eliminate all problems regarding this topic. Thanks,Chris

Hi Team,I tried to create new surveys configured in the workflow, but I encountered the following error. The data was not populate on mobile, but it was present in the Back Office.   Configuration details : Survey Information Workflow details Thanks

MWO Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2­🌟” for new capabilities, “24R2↗” for improved features, and “⁠🖊” for new chapters on existing functionality. You will also find numerous configuration examples.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.295 pages cover:MWO Service with Work Order Management vs. Request Management Work Execution Process Work Crew work Bundle tasks in MWO Work Status My Misc. Allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Stock Movement Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration Appendix Troubleshooting Don

My customer is in IFS Cloud. In the Edit Object Connection section. I am putting the Connected Services in sequence order that I would like for them to display. I slect the Check Mark/OK. As you can see in the second screen shot it is not in sequence as I selected.  

Hello,We have an issue with a customer who uses the dispatch console.The customer have two sites, A and B.Employees at site A can work on site B Work Orders and vice versa.We are considering creating one employee for each of the two sites, but we have 2 dispatch console : Site A dispatch console and Site B dispatch console.When an employee is assigned from the site A dispatch console, the system does not indicate in the site B dispatch console that the employee is not available, so it is possible to reassign the same employee at the same time in the site B dispatch console. Do you have any ideas on how to resolve this issue?Thanks in advance,  

Hello,We currently have an issue where our IFS MWO Service app users are not returning their tasks from their mobile, they keep them in their Completed tasks tile which is storing 10-100+ tasks on their app.Is there a way to pull these tasks from their device as it’s causing issues with being able to close off the request/task?Thanks!

I'm hoping to get some insights from the community here. We're encountering random delays between the time a work order is assigned and when it's actually received on the service engineer's mobile app. These delays are inconsistent and can vary quite a bit.We've already tried several recommended troubleshooting steps, including:Increasing server resources Reconfiguring settings with higher max pool sizesUnfortunately, none of these have resolved the issue so far.We know that downloads only happen when the device is connected to data and powered on, and I can confirm that all these conditions are met—yet the delays persist.Has anyone else experienced something similar with Apps 10 UPD17? If so, what solutions or workarounds did you find that helped? Any advice or shared experiences would be greatly appreciated!Thanks in advance!  

In IFS Cloud, when you create a child work order from a parent, the child is created with the customer no field blank. I assumed the child would inherit the parent’s connected customer. Is this how it’s supposed to work or is this a bug?

Hello I´m having the next error when using MWO:Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}].But this problem only happends when it is in spanish, as you can see in the screenshot i have my IFS Cloud in Spanish and have this problem.But if i change the language to English i dont have this problem, in fact I can create a new time report with no issue.Can someone help me or give some ideas where can be the trouble?Thank you

Hello,I am looking for guidance on the settings we need to enter in the Mobile Integration screen in IFS Cloud to allow our engineers to link to the Amazon Business App on their Android devices. Appreciate I need to use APK as feature type, but struggling with the Application ID and Unform Resource Locator values to be entered.  Appreciate any help anyone can provide!ThanksShaun  

Hi ALl, Checking Calendar Generation to generate WO’s for my PM actions. But it seems there is not way to ‘schedule’ this to run automatically for example every Saturyday at 2am.Am I very much mistaken here or how can we schedule something like this? Best RegardsRoel Timmermans

Community, We are on APP10 UPD 9.see below WO pick list, it is partially picked, see line 5 is still pending for pick up. We are trying to work on line 5, but we can do neither pick nor unpick. Bug? 

Hi IFS community/MRO specialists,In IFSAPP 10,MRO work scope is released, MRO interim order released, and disassembly work orders are automatically disassembled.MRO assembly orders are not reserved or started, if assembly routing revision changes for the assembly part and relevant maintenance level routing is updated and activated.How can the current routing revision (phased in and old revision phased out) to be updated in existing MRO assembly shop order?I have tried re-releasing of define work scope and recalculating the maintenance levels, but the routing revision did not get updated. 

Hi all,In 25R1 mobile work order (via maintenance app), when trying to enter a new measurement, I have below error.function<GetNewmeasurementInfo>: Failed to read value from EquipmentObjectTestPntRec.descriptionNew measurementError Also noticed the description inEquipmentObjectTestPntRec looks like below.EquipmentObjectTestPntRecA colleague checking on a different environment verified the same issue in their environment as well. Did anyone come across the same? If so, is this something we can fix as individuals for our environments or is it a bug that IFS needs to fix? Many thanks in advance 

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud? 

Hi everyone,when creating a new Service Request and add to my Work in MWO, how can I display a full list of customers including their locations?Currently, I only see a small subset of customers and I’m not able to select or view the location. We are using IFS Cloud 24R2 Even after selecting a customer, no location is shown: Any advice or configuration hints would be greatly appreciated!

We have custom LOV’s in Cloud.  When using the Find option, there are no hearts that would normally be clicked to create a Favorites list.  We have a maint org LOV in the task with hearts, but in the business opportunity we had to customize the list and there are no hearts.  Is there a way to create Favorites on the custom LOV?  

To anyone in the IFS Community,I’m having issues with the IFS MWO Service app on both Android and Windows. I’m able to initialize (Force Initialize) and use the application but it isn’t reflecting simple page designer changes such as a label rename.I’ve verified that this isn’t an issue with other Page Designer contexts and have found errors within the application log from initialization. See attached and excerpt below. Any tips on how to address metadata sync issues specifically related to Page Designer configurations would be helpful.Thanks! I    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - finalizing window initializationI    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - Done!W    7/15/2025 10:37:29 AM    Assert failure: Activity is not an IBreadcrumbLocationI    7/15/2025 10:37:29 AM    DownloadingMessagesI    7/15/2025 10:37:30 AM    UpdatingMetadataW    7/15/2025 10:37:30 AM    <System.Reflection.TargetInvocationException><Message>Exception has been thrown by