Service (Touch Apps, MWO, MRO)

Hi all,In 25R1 mobile work order (via maintenance app), when trying to enter a new measurement, I have below error.function<GetNewmeasurementInfo>: Failed to read value from EquipmentObjectTestPntRec.descriptionNew measurementError Also noticed the description inEquipmentObjectTestPntRec looks like below.EquipmentObjectTestPntRecA colleague checking on a different environment verified the same issue in their environment as well. Did anyone come across the same? If so, is this something we can fix as individuals for our environments or is it a bug that IFS needs to fix? Many thanks in advance 

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud? 

Hi everyone,when creating a new Service Request and add to my Work in MWO, how can I display a full list of customers including their locations?Currently, I only see a small subset of customers and I’m not able to select or view the location. We are using IFS Cloud 24R2 Even after selecting a customer, no location is shown: Any advice or configuration hints would be greatly appreciated!

We have custom LOV’s in Cloud.  When using the Find option, there are no hearts that would normally be clicked to create a Favorites list.  We have a maint org LOV in the task with hearts, but in the business opportunity we had to customize the list and there are no hearts.  Is there a way to create Favorites on the custom LOV?  

To anyone in the IFS Community,I’m having issues with the IFS MWO Service app on both Android and Windows. I’m able to initialize (Force Initialize) and use the application but it isn’t reflecting simple page designer changes such as a label rename.I’ve verified that this isn’t an issue with other Page Designer contexts and have found errors within the application log from initialization. See attached and excerpt below. Any tips on how to address metadata sync issues specifically related to Page Designer configurations would be helpful.Thanks! I    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - finalizing window initializationI    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - Done!W    7/15/2025 10:37:29 AM    Assert failure: Activity is not an IBreadcrumbLocationI    7/15/2025 10:37:29 AM    DownloadingMessagesI    7/15/2025 10:37:30 AM    UpdatingMetadataW    7/15/2025 10:37:30 AM    <System.Reflection.TargetInvocationException><Message>Exception has been thrown by

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept.  Thanks, Chiedza 

We are introducing someone to a new part of the business where they’re going to be helping with creating service requests, but even after giving site access, person group access, high level graph org structure access. When they go to select a maint org from the drop down, it’s blank. Is anybody able to help me with what we are missing from their setup that needs to be added in order for this to show?  

When canceling a task in mWo10 Maintenance that was simultaneously accepted by two users, but completed by one user and finalized in IFS, and the other user cancels the task, the task automatically returns to the undefined group pool. If the task is accepted again and actions are performed on the step, the following error is generated: ERRINV: ORA-20105: JtTaskResource.UPDATENOTVALIDTASK: It is not allowed to modify a Resource Demand connected to a Work Task with Finished status.I believe this is a bug and the task should not be returned to MWO.

Hello everyone, I have an issue regarding PO in MWO : I’ve created a PR and transformed it to a PO on a Work Order. I’ve assigned the WT to my resource and transfered it to the mobile. My problem is that I don’t see the PO in MWO. When I go to Materials/requested materials, I see the material request line, with the “PR connected” status :Material requisition linesBut when I try to go in the PO to receive it (“Réception Commande d’achat” in the screen shot), nothing is displayed : Purchase order receipts I’ve tried to sync all the entities several times, but nothing happened. My user is connected to a remote warehouse : Do you know if I miss something ? Thanks in advance.Simon

Hi IFS Hive Minds!We use IFS Apps 10, I’ve come across an issue where some users ID and timestamp isn't populating in the Actions Taken field in Work Task.What would be preventing this?I’ve checked user settings/permissions front end and can’t find any differences between those that work and those that are blank.Any pointers as to where to look or update settings would be helpful, many thanks😊 

I’m working with a customer using mWO Service App 10.It seems that when technicians register measurements against Wort Task in mWO, the data is not tranferred to IFS until they Initialize mWO. This doesn’t seem legit to me.Scenario:Assignment transferred to mWO Technician accepts assignment and starts the work + reports time Object Measurements are registered in mWO Work Task Assignment completed in mWO → JT assignment status changed in IFS No data visible in Measurements for Object in IFS technician does Initialize mWO → data recorded readings appear in IFS.Object Measurements only come across to IFS only when technicians Initialize mWO. There are no Failed Transactions. Is this standard behaviour in Apps10? ​@Alexander Heinze any thoughts on this matter?

We are starting to use the maintenance Gantt, and the legend mentions HR allocations.I can not seem to find any way to define a work task as HR, and have found no help in the documentation. We would like to use this to show when resources are not available for allocation.  

When reporting time in mobile work order, IFS MWO Maintenance my comments are not populating in cloud 24R2. We are not using time clock to clock in and out, we are only reporting hours worked.I can see that Cloud = ReportComment but mWO is using ClockOutComment. Since we are not using the clockings where should we map mWO?Any help would be greatly appreciated.

Hi, Do we have any possibility to see do not dispatch requests/task in IFS Cloud.

Hi All,It is possible to incomplete or cancel an assignment sent to mobile from Backoffice. Additionally, is there anyway to changing the status to other way? Any tricks?Use Case: Technician is working in offline area and started work. Due to the SLA requirement, the status of the work task should be changed to a status such as “On Route” or “Work Started”.  However, since the technician is offline, the status is not updated simultaneously. The Backoffice cannot update the status since it is downloaded to the mobile.Does anyone have an idea on how to handle a situation like this? TIA.

Hi Experts,We have a customer query on checking the feasibility of tracking technician location in real time (or closer to real time).From the out of the box parameters, I know that we can set the ‘LOCATION_TRACKING_INTERVAL_MIN’ parameter and get the location in about 5-minute frequency (at the latest). But the requested feature would require something more than the above setting. Is there a possibility to achieve this either from configurations or customizations? And how much of an impact it will have on the overall performance.

This seems to have been asked a few times but I’m struggling to find a resolution.We are running IFSCloud 24R2 and have our engineers using the IFS MWO Service app.We currently do not have SSO enabled so are logging in using credentials set if IFS Cloud but are finding these time out on a regular basis which is causing our engineers a lot of frustration having to keep logging in.   Has anyone found a good way to resolve this please as this is becoming a major issue for us. 

Hi all - I am trying to decipher what I am sure is a fairly common issue with mobile apps.Our goal is to streamline the user experience, while obviously maintaining security.We are seeing examples of field operatives having to re-authenticate with the MWO app when we wouldn’t expect them to - e.g. during a normal working day, actively using the app, then finding their session has expired and they need to re login.Before I dive further into specific details, does anyone have experience of this sort of behaviour and know where we should focus our efforts?I have raised a case with IFS, but I thought this must be something others have experienced.Any help is gratefully received. 

Hello Experts,We are currently working on IFS 24R1 and have encountered an issue in Request Management → Work Task, specifically under the Material tab when using the Reserve/Unreserve → Reserve option [Service Management → Request Management → Request Task Handling → Request Work Task → Material Tab → Reserve/Unreserve → Reserve].Although the required part is available in one of the warehouses linked to the Site, the system does not allow reservation from this warehouse if it is not the same remote warehouse as specified on the Work Task. It throws an error and restricts reservation unless the part is available in that exact remote warehouse.However, I am able to reserve the same part using the Reserve Manually option under the same menu path. The issue is that the system does not automatically pick and reserve from other warehouses linked to the Site that have the part in stock.  However, when I tested the same scenario in the IFS Demo environment for 25R1 and our Internal 24R2, I wa

​@Alexander Heinze you’re my best bet on this matter. I’m working with a customer that’s using Apps10 and mWO for Service.They have 2 workflow configs which have:same filters same weight same sites, but applicable for different Maintenance Orgs each technician is connected to both sites but only one Maintenance Org.However, it seems like when JT assignment is transferred to mWO, the configuration is not applied.Do you know if maintenance org are also considered when the system determines which wf config to be applied? Or is just the site considered (in which case it’s obvious why there’s no wf config applied)?  MWO FR - applicable for TDGN & TDGW sites, but just for 2 maint orgs: MWO DE - applicable for TDGN & TDGW sites and also for all German maint orgs: 

Hi All,If is it possible to change the dashboard of CRM Companion via configuration or other way.For example, add opportunities to the dashboard. Thank you. Best regards,Feng

Hi All, I cannot completed the Pickup tasks prepared for the material purchase. A failed transaction occurred and the status of the Pickup task remained as “Started” even after pick up is performed. Purchase order is closed and the pickup material is shown under the Reserved material. Material can also be issued. However, I cannot complete the pickup.Because of this request work task also cannot be completed. A failed transaction is occurred citing uncompleted Pickup task.It seems everything works well other than Pickup task completion step.This is after the material pickup and completion PO is closedMaterial is reserved after the pickupFailed transaction after Completing pickup task from mobileFailed transaction descriptionAs per this error stack, these are the possible errors. However, we noted PO is closed. ​@anmise ​@Alexander Heinze Do you have any guesses on this? Thanks.

Hi All, We are using the MWO application with the Service App name and have observed that the initialization process is taking longer than expected. We raised this concern with the IFS Team, and based on their suggestion, we are considering the use of the Entity field to optimize performance. Additionally, you have advised limiting the amount of data loaded in the Customer tab. However, due to business requirements, we need to load customer address information for service-related activities. We have also observed that the following entities are contributing to the longer initialization time:LocationPartyAddressQuery RequestContactNote MobileCommMethodQuery CustomerInfo ScContractSite PscContrProduct EventLog InventoryPartInStock JtTask StandardTaskResource InventoryPartWe would appreciate your guidance on the following:The correct approach to apply the Entity field for the above queries and entities. The recommended where conditions or filters that should be applied to optimize data lo

Hi All,I have some instances where the Request WT is not updated to Work Done even though the Assignments are Completed. Steps are completed and no unfulfilled material demand. Work is executed via MWO. Another observation is that the sales prices are not fetched when this happens. But, in work tasks of which the status are changed correctly sales prices are also fetched correctly. What can cause this behavior? TIA.

Hi Team,We’ve observed that the current solution in MWO only supports a manual method for retrying failed image uploads, either by reviewing each image individually in the attachments screen or by performing a sync via the Sync Monitor.This approach is inefficient for the customer’s use case, where they upload over 300 images daily as part of their business operations.Therefore, we’d like to request the addition of an automatic retry feature to detect media upload failures, such as those caused by temporary network issues, and reprocess them to sync properly with the IFS Cloud backend. This enhancement would eliminate the need for manual intervention, making the application more user-friendly and effective.Thank you!