Service (Touch Apps, MWO, MRO)

When an Engineer creates work via the Service Engr MWO App, if they create ‘New Work’ using the option ‘Report Work I have Done’ when the Work Order is returned from MWO the Actual Hours Worked displays in the Work Assignment but it does not generate a Time Report for that User. Without a Time Report there is no Cost Line and without a Cost Line we have no Sales Line.Is it correct that the Time Report is not automatically created? How do we get the system to create a Time Report? Does this need to be manually done? Thanks in advance

We are struggling with assigning users under “Assign Work” from the Prepare Work Order screen, under the “Allocate To” for users who perform work at multiple sites. We have the users set up in the Resource Detail with Companies and Sites assigned to them under the Connections tab. We also have their site assigned under the General tab. However, when we need a user to perform work at a site other than what is listed as their Site under the General tab, they are unavailable to be chosen under the LOV “Allocate To”. Has anyone else found a way around this other than changing the Site under the Resource Detail → General tab each time a user needs to perform work at another site? We are running APP10.

Hi, I am having some issues with MWO in which it is telling me the following error message. The app initializes and I can see my jobs but when I try to sync it afterward or try to push information back, it fails. Any recommendations on what this could be? Thanks,George.

Hi together,I transferred some parts to the remote warehouse via transport task. The remote warehouse is connected to a mobile user.But unfortunately I can see the stock records only in mWO when I use the online search. I did some research and figured out the stock will be shown when I enter a record in MOBILE_USER_INVENT_PART_TAB. It seems somehow the record don’t get created automatically. ​@Alexander Heinze, you mention in  IFS Cloud - MWO Service demystified (23R2) - revised version | IFS Community, the scheduled tasksRefresh All Purch Parts Refresh All Inventory Partsmust be executed. But, in my 25R2 environment the database tasks are not existing. How can I get the parts into the table? Best RegardsStefan

I'm having trouble receiving push notifications for version 26.4.3834.0 of MWO on Android.As troubleshooting, I performed the following procedures: I checked the user profile and validated the PUSH ENABLED flag as YES;   I validated the NOTIFICATION_HUB_PATH parameter:mworkorder-mobileapps-ifs-cloud-maintenance and the NOTIFICATION_HUB_URL parameter:Endpoint=sb://mWorkOrderIfsCloud.servicebus.windows.net/;SharedAccessKeyName=DefaultFullSharedAccessSignature;SharedAccessKey=YDn9eNS1addlXiifMJaOvDUfXkikHIG78vAyO7DHHPo= Any ideas on how to solve this problem?

My Org is looking to implement mWO for internal maintenance tasks, and we want to be able to automate the transfer to mobile process so an incoming fault report can be put into the pool quickly and without supervisor intervention (faults can occur on 2nd/3rd shift and there aren’t always supervisors then). Seemingly the only option for this is scheduling Transfer Work Assignments to Mobile task to run every 15 minutes.when one manually transfers to mobile, there are the two sliders for pool and pool-keep, how can the database task Transfer Work Assignments to Mobile be configured to do either? Specify the “Allocated_To” setting as “pool”?(I also wish the transfer window option wasn’t “beginning of time until today plus x days”)or is there an API call I can make with a workflow or pl/sql event action to transfer on fault report creation vs. the scheduled task? I can’t find any obvious APIs to use for this.

Hi Team,IFS Cloud 25R2, MWO (Mobile Work Order), Cust layer.I have a custom function with syncpolicy Offline. Entity data is already downloaded to the device via offlinewhere.I need to query that local data inside the offline procedure implementation — for example count records matching certain conditions.procedure Function<GetOverlapCount> Number {parameter ResourceId Text;parameter WorkStart Timestamp;parameter WorkEnd Timestamp;-- How to query local entity data here?}Any syntax examples would be appreciated.ThanksVenkat

We are currently working to implement a single device policy for mWO usage since we have issues with technicians swapping to different devices in the middle of some operations, which causes sync issues.We are attempting to use iPads, but the issue we are running into does seem to apply to iPhones, Androids, and iPads all alike.When we implement our device policy on the iPads, then use mWO, everything seems to work ok, until we go to attach a document to a Work Assignment.  We do this frequently, typically it is a file that we pull from the equipment we are working on with a laptop.  We then upload that document to OneDrive and intend to attach it to the assignment that way.But now that we are implementing Intune, the button that lets us choose which file picker to use in mWO is completely missing.  It should be between the image file chooser and the camera button.  Both mWO and OneDrive are coming from our Company Portal rather than the App Store.  We have attempted to adjust a number

Hi,I’m encountering an issue with displaying data for custom attributes in MWO.Custom attributes using configuration have been added to the JtTask and JtTaskAddress entities. After deploying the ‘ServiceEngApp’ projection along with its dependencies, the published attributes are removed in the ‘Entity Details’ page.Based on the 25R2 demystified document shared by ​@Alexander Heinze , I understand that newly added custom attributes must be explicitly added and published to sync values to the corresponding custom fields.However, after each deployment of the projection and its dependencies, I have to manually re-add and publish these attributes again. Is this the expected behavior?Also, in a UAT environment, do we need to follow the same manual steps to publish custom attributes, or is there a more streamlined approach?Any clarification would be greatly appreciated.Thank you.

Hi All, I’ve created a persistent custom field for MWO app on the MobileMaterialReqLine entity. It is available and editable in the MWO app but doesn’t sync back to IFS Cloud and throws an error. I’ve included the screenshots of the setup and the error below. Created the CF Enabled in page designer Available in MWO appSync errorSync error detailsAny idea on what the issue could be is greatly appreciated! Thanks,Dulshan.

Hi IFS Community,We are working on a customization in IFS Cloud MWO Aurena Native (ServiceEngApp) where we have created a custom entity CTimeSheetActivities with a server-generated NUMBER primary key (TimesheetactvitiyId) assigned via sequence in Check_Insert___.The entity is configured in the .app file as:   entity CTimeSheetActivities {      offlinewhere = "resource_id = Fnd_Session_API.Get_Fnd_User();    transactiongroup = "Activity:${rowkey}";      syncpolicy Push {         syncschedule = daily at 02:00;         ownershipquery = "SELECT resource_id AS owner                          FROM c_time_sheet_activities_tab                          WHERE rowkey = @OBJKEY@";         serverowned attributes = TimesheetactvitiyId;      }   }Issue:When a new activity is created from mobile (offline), MWO assigns a temporary negative key (-1) to Id in local SQLite.After sync, the server correctly assigns the real sequence ID (e.g. 5) via Check_Insert___ and the record is correctly stored in the DB

In MWO, when a user completes a task, they are redirected to an Assistant page where they must choose whether to Keep or Remove the completed task from the device.Our requirement is slightly different:The completed task should be retained on the mobile device. When the user clicks the Complete button, the task should be marked as completed without displaying the Keep/Return Assistant page.To achieve this, we attempted to disable the Assistant via Page Designer configurations. However, this resulted in an undesired behavior: after task completion, the application navigates to a blank screen, leaving the user unable to proceed. The only way forward is to close and relaunch the app, which is not acceptable from a usability standpoint.Could you please let us know:Is there a supported way to complete a task directly on clicking Complete, Retain the task in the completed task list on the device, and Avoid navigation to the Keep/Return Assistant page altogether?Below are the configuration cha

I’m experiencing an issue with Mobile Work Order (MWO) when a Workflow Configuration is applied with Configuration Type = “Configured Work Task”.In Actions Flow I configured the following sequence:Accept On Route Waiting at Location Start Work …On the mobile app, the user can perform Accept and On Route, but when reaching step #3, the action/state “Waiting at Location” is not available in the list of Task actions.As a result, the Task becomes blocked and the user cannot proceed to subsequent actions (e.g., Start Work) defined in the workflow. Additionally, the “Incomplete” is also not available among the Work Task statuses/actions when a workflow configuration is applied, which would mean that a assignment could not be concluded as Incomplete under this configuration.Both statuses are correctly enabled in the Workflow Actions tab.  Checking the Cloud configuration under:Solution Manager → Mobile Apps → Configuration → Apps for Page Designer → Maintenance Engineer → My Work → Work Detai

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

Is there a way to have one request contract  and tie it to multiple Recurring Service Programs with differing customers?  We had planned on using request contracts for our rental program where thru the course of an service object’s life, the object is either at a customer location or in house location. Below is an example of what we are trying to achieve. Service object PC4500-80-10017728 is a ‘Company Rental Asset’ The object is tied to 2 parties, the internal customer and an external customer.  As time progresses as this object goes on rent and off rent there will be multiple more Party’s.  The object’s location is currently at the external party’s location.  For our rental program we are using Request Contracts to drive activity types on Requests.  It’s a CRIM.  We are using Request Contracts to view all RSPs tied to a customer.  For rental there are 2 customers, the internal customer and the external customer. Screenshot of Request 63…  Note the main customer is our internal custom

There is a recurring error for synchronizations with MWO related to Mobile Resource Groups (due to time out).Error message- Error when synchronizing entity: MobileResourceGroup - Request has been aborted or timed out - ORA-01013: user requested cancel of current operation What could be the reason and how can we resolve this issue?

Hi,Would anyone know how to handle multiple visits on the same Work Task in MWO without having to go into the client and manually assign work each day? E.g. a piece of maintenance that is carried out over 3 days where travel and work time is logged for each day. ThanksJohn

Hi All, I experience that Selection Rules for Service Delivery Unit is not working in 25R2.I have set three selection rules for the service TK-AZN as below. Objective is getting a different delivery unit as per different regions. But when I creating a service, the default delivery unit for the service organization is always fetched even if I use different regions.As I remeber these rules worked fine before.Are there any workarounds other than setting selection rule to fetch the correct delivery unit? Or is it same for others?TIA:

Hi, I’m having the issue that i’m not seeing live locations of the Mwo app on the dispatch console map.The task is on route and receiving gps a gps location in the mobile app user details log screen in status Follow. when i press the resouce and click the button show on map, the live location is not shown on the dispatch console map. ​@Alexander Heinze  My live location should be in in the red circle and the request task is at the orange pinApplication service update: 25.2.3Framework service update: 25.2.3IFS Cloud Web version: 25.2.3.20260207051844.0IFS Client Services version: 25.2.3.20260205031834.0IFS Client Notification version: 25.2.3.20260205031032.0IFS Chat version:IFS OData provider version: 25.2.3.20260204010716.0

Hello,I’m currently have the issue that i want to see the Request Tasks history in mobile of a service object, but unable to display them in MWO.If i go to Objects i can download the Service object and see the customer, service object, the attachement connected in ifs on the service object, but not the Sparepart list and Historical Request task in the service book.anyone knows what the problem can be ? am i missing a database task schedule or something ?Many Thanks in advance !Application service update: 25.2.2Already done:Logout disconnect the app initialize appsync now on the service app sync rulescannot find the solution in MWO Service Demystified documentService book Spares Securty group granted list Workflow config Request taskEvents enabled Service book enabled and more 

Hi All, I have a concern with Auto-time functionality in MWO. If a technician work from 15.00 to 19.00 (2 hours normal time 2 hours over time), it is fetched to the system as 4 hours only. Two split into two different time types, technician has to split the time by editing. To do that he needs to keep the work task after completion.Further, we cannot select time type when we complete the work with auto time enabled. We can only select a time type when we editing the times.How others work with auto time in different scenarios?TIA.