Service (Touch Apps, MWO, MRO)

KaneDKSidekick (Customer)

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

974

1 month ago

PLaborSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Quotations - Multiple Work Task Templates

We are currently using Apps 10 Upd 18. All of our techs utilize mWO Service 10. We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations. However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO. After that, we are able to add additional “raw” work tasks, but never a work task template.This severely limits our ability to go this route. If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc. For each of those, the techs would add whichever ones they want and move on.With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations. This will force us to create a higher quantity as well as a higher complexity of templates, while sti

221

1 month ago

DIPAKPATELSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Pass Parameter from Main Screen to LOV search dialog

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

150912

1 month ago

a.georgeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Permission Set Filter Not Working as Expected.

Hi everyone,I'm having trouble getting a Permission Set Filter (PSF) to work correctly in IFS. I've followed the steps outlined in the documentation, but I'm still able to access records that should be filtered out.Here's what I've done:Created a PSF: I've defined a simple filter with the following WHERE clause: &AO.PART_NO <> '120150' This should restrict access to records in the ServiceEngApp >PartSerialCatalog entity where the PART_NO is not '120150'. Granted the PSF to an Activity: I've added the PSF to the relevant activity that grants access to the PartSerialCatalog entity. Assigned the Permission Set: I've created a permission set with this activity and assigned it to a user. Cleared Cache: I've cleared the security cache and reinitialized the client.Despite these steps, I can still see and access all records in PartSerialCatalog, including those with PART_NO '120150'.Has anyone else encountered this issue? Are there any common pitfalls or configuration settings I m

431

1 month ago

DborDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

When creating New Work in MWO, Object-id is not showing in My Work

Hi, We are using apps10 update 22. When creating new work (option #3) in MWO, object-id is not showing on the task in My Work, it is needed to initialize the app to make it show. If we click on the task and look at object information, the object-id is showing correctly at the bottom of the page.Is this a known bug, or does it only happen for us? I believe this started to happen after updating to 22.Any help is appreciated.

250

1 month ago

PasinduBDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Update Routing revision for release MRO shop orders

Hi IFS community/MRO specialists,In IFSAPP 10,MRO work scope is released, MRO interim order released, and disassembly work orders are automatically disassembled.MRO assembly orders are not reserved or started, if assembly routing revision changes for the assembly part and relevant maintenance level routing is updated and activated.How can the current routing revision (phased in and old revision phased out) to be updated in existing MRO assembly shop order?I have tried re-releasing of define work scope and recalculating the maintenance levels, but the routing revision did not get updated.

282

1 month ago

jenjen0510Sidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Updating Object on Work Order

I am working on an upgrade project from APP9 to Cloud. We use stand alone work orders. Today we have a MOD to track the part number and serial number as it’s received and as it’s shipping out with custom fields that also update the object ID. We are looking to get rid of MODs for the upgrade. We are also looking to use the rename functionality on the part serial screen. However, the part serial must be in inventory in order to change. How are users handling tracking part and serial changes? Are they waiting until the part serial is in stock and using part serial rename? And there isn’t good visibility on the work order to see what the part and serial were when they arrived compared to what they are when they are returned to the customer?

110

1 month ago

Ed22Sidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Problem with Additional views

Hello, Could you please give me advice? I have problem with Additional views, I created new CF in Entity PurchaseOrderLine, but when I run it it says that “The column vendor_part_no refered to in table t is not an approved persistent Custom Attribute”, but in additional views I edit switch toggle button in all entities which has OBJKEY available. This column is located in PURCHASE_ORDER_LINE_ALL which is switched on in toggle switch. Thanks for your advices

301

2 months ago

Thushitha ChandrasiriSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Object Connection Transformations for sourced (from another OCT) attachments

I have a question that >>>> When an attachment (document object) in current LU (LU-2) is inherited (sourced) from another LU (LU-1) through an Object Connection Transformation, the attachment in the LU-2 does not appear in a new LU (LU-3) when the OCT has been configured for LU-2 and LU-3. The attachments originally attached to the LU-2 is successfully transferred to LU-3. Is this how the functionality works (limitation ?) ? Actually, the requirement is to transfer the attachments in the ShopOrderOperation LU (for outside operations where a purchase order is connected) to PurchaseOrderLinePart LU. For that, there is an in-built (system-defined) OCT. It works for attachments attached to the ShopOrderOperation LU itself. But, there are attachments inherited from other OCTs (from InventoryPart, EngPartRevision, etc), and these are not transferring to the PO line with that OCT setup. I think this is a limitation of the OCT ? However, I created a custom field (column) in the Pur

4005

2 months ago

dhweDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO, Navigate back to the same step

Hi,In one of our customer environments, there are more than 200 steps in most of the work tasks. Each step has a unique object. While working on a step, if we navigate to the object of the step, we end up in the first step when we come back to the steps page. Is there a way to return to the same step technician has been working. We are on Cloud 24R1.Thanks.

140

2 months ago

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Using Subcontractors as Resources on Work Orders

Hi All, Can somebody provide some more details on how to use (and track) the use of subcontractors as resources on Work Orders? Practical example: - A Work Order requires 6 resources to be on-site for 1 day on Nov 2nd. The resources don’t need any spcial skills, they are all part of the same Resource Group. - The planner checks availability for that day and sees that the company only has 4 people available on that day - The planner decides to hire 2 external people from a subcontractor that they work with on regular basis. So we need to send a Maintenance Purchase Requisition to our Subcontractor who will be our Supplier. So we set up our Non-Inventory Sales part for ‘Contract Labour’, we make a Purchase part ‘Contract Labour’, we define the Supplier for Purchase Part etc…With all that info, the Maintenance Purchase Requisition can be made and sent out. Supplier will confirm receipt of the PO and acceptance of the terms. So everything is settled and arranged. But what are the followi

310

2 months ago

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Contract - Default Doc Address not fetched

Dear All, When creating a Service Contract I noticed the default doc address is not fetched from the Customer record. What is the reason for this?is this a potential bug in the system? IFS version:Application service update: 24.1.3Framework service update: 24.1.4IFS Cloud Web version: 24.1.4.20240909080625.0IFS OData provider version: 24.1.4.20240827090922.0 Best RegardsRoel

241

2 months ago

DulshandDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Clean Up Touch Apps Logs

Hi,We have the below Clean Up Touch Apps Logs scheduled task and it has executed successfully.But when mobile device logs are extracted, there are records more than a year ago: Does this mean the scheduled task has not executed properly? Or is this task meant to clear some other set of logs?Is there a way to automatically clear device logs? Thank you!

401

2 months ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Issues with the drop-down menus in the Tech Portal while using iPad Pro to complete tickets

Hi Community, IFS Aurena Tech Portal user is having issues with the drop-down menus in the Tech Portal while using his iPad Pro to complete tickets. Issues: The drop-down menus does not populate or show up when trying to complete ticket with iPad Pro. See screenshot belowPlease any idea why this is happening and how can it be fixed? ThanksMesh

120

2 months ago

MustafaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Showing customers docs in service WO using (Object Connection Transformations)

Hi team,I’m trying to customer documents in a service WO through Object Connection Transformations. Does anyone has any idea what the Transformation Method?Thanks in advance. Mustafa Al Riyami

211

2 months ago

Aravinda.PrSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Doc Class is not populating when attaching a document from MWO App

Hi Experts, I am encountering an issue while attaching a document to a Work Order in the Apps 9 MWO App.The 'Doc Class' field is marked as mandatory, but when I attempt to search for it, no records are found. I have checked the object connections, and it is available for LU ActiveSeparate.I also reviewed the permission sets assigned to the user and confirmed that the 'Document_Attachment' permission set has been granted.Could you kindly provide any insights into this issue and advise on any other parameters that may be required to perform this action?" Client version: 9.0.62.0Server version: 6.90.22.0 Thank you!

251

2 months ago

archarispDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mwo object sync based on customer

We are implementing MWO on IFS Cloud 24 R1.The goal is to synchronize objects from the Work Task and all associated customer objects from the current Work Task.I’ve tried using entity filters but am still not getting the desired output.Any suggestions would be appreciated.

576

2 months ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Updating map position in MWO app

Hi all,I have a question regarding "Update map Position". When a technician updates the map position, the current position is updated in the app as the object location. Is it also synchronized to the back office as the object location? As per the description of the help documents, I understand it that way. But, the MapPositions in the object in the back office was not updated when I tried. Is it only for that task?Any idea on this? Cheers.

408

2 months ago

ZWAMADURIDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Request to direct on how to get IFS app for ios to external employees/subcontractors

Hi IFS Community ! Seeking your advice please. Currently we have the IFS app for ios but this is only for the company’s internal employees. Is there a way for us to publish IFS app to our subcontractors (external) who provide service on customer sites, so they can access IFS mobile app on ios to complete the surveys on tasks being assigned.Though I raised a support ticket, was directed to the community so your expertise can help with any answers.Thanks in advanceMadhu

534

2 months ago

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO vs Tech Portal

Hi, We use mWO (service engineer) quite extensively and have had lots of issues recently with our techs’ app crashing often (with the latest update), not syncing, having to re-login often, random errors as well. If the app is not reset after an app update, it was behaving erratically too. I’m just considering using Tech Portal instead of mWO app? Has anyone else swiched from mWO to Tech Portals? Would love some feedback. Or anyone who has been using the Tech Portals for a while. I believe the biggest difference will be losing the offline capability with mWO. TIA

390

2 months ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Where to enter Stress Rating for Serial Part

Community,below serial part is not able to enter Stress Rating, may I know where I am missing? Thank you.

2 months ago

PGNPROXSVESidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Custom Datasource function for IFS Cloud page

Hello dear Community, I’m exploring the possibility to change the OOTB Datasource function to a customized one for better performance for a specific page of IFS Cloud, namely the Dispatch Console. I have found how to set the Datasource Function using the Page Designer, but I have not yet found how to define a custom Datasource function. Could somebody point me in the right direction, please? Thank you

352

2 months ago

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Service Engineer - what are the app permissions?

Hi all, We are on Cloud 23.2 and on latest mWO service engineer Android app. Recently a lot of our techs complaining about the app not getting the jobs sent to them, parts turning up the next day, etc. I’m just wondering if it could be the Android settings that puts the app to sleep or kill it off while in the background to save resources. For instance, my test device has selected the below by default. Does that mean the data won’t sync to the device? What are the Android permission settings etc that we should set in order for the app to work optimally (but also not draining the battery)? TIA

412

2 months ago

RCusickSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How do I attach an approval template when a new document is attached or an attached document is edited?

I am new to IFS and I am trying to understand the process of attaching a specific approval template to an attachment area that will trigger the approval process when a document is first attached or an existing attached document is edited. Can anyone help?

5235

2 months ago

jmilly2109Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App won't stop initializing

I am unable to access the IFS MWO Service app because it will continue to initialize with seemingly no end. I tried changing the sync rule for CustomerInfo and SCCustomerContract from “exclude” to “include” to see if that would get the app to display some missing data, but that ended up incurring the initialization error I am currently encountering. I reverted the sync rule back to what it originally was but that did not fix the issue. Please let me know if you know how to solve this issue.

191

2 months ago

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Service (Touch Apps, MWO, MRO)

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