Support & Services FAQs and Help

I got this notification below, but it seems to take me to links that work for resetting the password for the old portal. Is there a link for resetting the password for the new customer portal? 

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically,  we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus:       FailedReason:       EvictedMessage:      Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

I should have an account at IFS Academy but cannot login.  When utilizing the password resetting tool, it is not sending any emails back to indicate a reset. There is information on who should be contacted (academy@ifs.com), but limited action taken, if any.  I have contacted academy for a week now with no resolution. Each time I send an email, Academy indicates they have put a ticket in and in 48 hours all should be resolved.  A week later, and no resolution has been achieved.  Perhaps there is something on my end that is wrong? 

hi can any one guide me what could be the problem as when i am trying to log into my IFS Academy account and it says Invalid password and when try to Reset it or click on forgot my Password then it shows following error:  

I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura

Hello All,  see picture below, I am nt able to adjust the pages to see the one that is in the back.Is there anyone who knows how to solve this? 

 I found some cases where inspection results are within specification, but acceptance sampling status is rejected. Shouldn't it be accepted as all results are within specification? Anyone can tell me why? Thanks 

Does anyone know if it is possible to copy favorites (links to forms and search questions) from one user account to another?

HTML, TRC, XML So far when attaching supporting, often requested, files to IFS Service Centre Support portal I have to waste my time converting the above to something that can be attached.Yet again the Support function is failing in its Moment of Service. Does anyone else get frustrated by this? Many thanks, Matthew

I have enrolled to the Aurena Native Development - IFS Cloud (Virtual Blended Course). I’m using a demo environment to do the development trainings but I’m stuck at a point where I’m not able to install the UWP application on my machine due to the "the requested operation requires elevation” issue when trying to enable the developer mode.I would appreciate any clarifications on this please @IFS Academy.

Hi,I am trying to logon to the IFS Service Portal https://support.ifs.com/csmI have already registered via the IFS Customer Portal.When I logon to the IFS Service Portal the top menu included my name appear, but under the top menu I get the  following message:  Sorry, the page you requested was not found. (see attached picture)Any idea what I have to do?  

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do? 

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials.  Thanks!

Hello :  Is it possible to have more than 4 contacts in an IFS service portal?

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish.  I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience?   Thanks, Michael

I am currently running the support desk for our IFS Apps 9 application, servicing over 350 full license users. Am struggling a bit to keep up with demand for usual service items, permission sets, user amendments, general functionality questions alongside a backlog of change requests (Some large, some not so big) alongside Projects, and a potential upgrade. I also have a number of integrations that always require supportI have an analyst, and a developer who helps from time to time but is dedicated to the business. We have a small technical team that look after the on-prem servers, but thats about it. What size teams are typical for similar businesses? We use the HR with health and safety, SFWB, Finance, Service, Relationship Management, Supply chain  to mention a few along with a fair amount of config. We have a small pot of funds to support configurations that are out of my knowledge base and some functional support. Its a fai

When the Gold Support Terms or Global Support Policy are updated, we, the 1st line, must inform our customers with support service contracts of the changes.Global Support Policy has a update date in the document so we can check if it has been updated or not.However, Gold Support Terms has no such date and the only way to find out is to check the difference. To begin with, does IFS change the Gold Support Terms from time to time?If so, I would like to be able to confirrm the date and content of any updates. Best Regards,

Environment:IEE, IFSv10 UPD 11 Enabled single sign-on via ADFS securityProblem:Windows security pops up when user tried to connect through SSO (Sign in as current user) as shown below User can log in when they type username and password, however, User gets kicked off sporadically and the system locks them out completely. It unlocks after 5-10 min or more and they are then able to connect only by typing in username and password and not through current user link shown aboveChecks/Tests done:Checked user configuration on both IFS and Active Directory account Requested user to close IFS and all other applications before changing password Confirmed no sessions on FND_CLIENT_LOGON_TAB before requesting user to retry connection, which st

Hi , I need your recommendation for a partner /vendor to provide IFS SLA support for 1 year in KSA Jeddah . Please share your opinion in the thread or whatapp +966555230144 .  Thanks  

Starting last week, I am unable to log out of ServiceNow:  https://support.ifs.com/csmI would like to log out of my main account to login under a customer’s account.I get the following message when I click my name then select “Logout” Error details:Activity ID: c37eb43c-90a8-431b-3b07-0080010000e3 Error time: Tue, 18 Apr 2023 18:44:08 GMT Cookie: enabled User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

Why there is no old / closed cases in New Service Center?

Hi All, Please let me know your inputs for these concerns.1)When I try to do my certified practitioner exam from  Google chrome I'm unable to login to ifs academy have to change the password. 2) Unable to view the questions of the 1st attempt. 

Hello,The service center portal allows searching for cases based on specific criteria: However, since the data presented on the portal shows very limited attributes of cases, it is not possible to take advantage of such fancy search options. Does someone know how to use this effectively?

Please tell us more about the contents of Global Support Policy.Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU, 　will they be migrated to “Restricted Support”? Or will it no longer be supported?Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?Q3. In ”Error Correction Delivery Policy”(P6), the following is described.     “a single patch will only be delivered for the current Update -2 or later.” 　Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?Q5. Please tell me what exactly you mean by the following statements in “Current Release”.     “other currently supported Releases as designated by IFS in the then current IFS Support Policy.