Hey, I have a question about the chat feature in assyst:
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:Chat

I would like to be able to partition the assyst users acting as service desk agents(for chat) by service department. Is there any way to do this?

As I understand it, by default all assyst users(service desk agents) all go in one pool of available chatters and they are assigned contact users to respond to on a round robin basis. However, consider that we have a HR department and a general IT department and we want contact users who initiate chats from a HR ticket to go to HR agents and IT tickets to go to IT agents. Is there a way to achieve this?