Hi All,
How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?
Gold Support - Reported Cases Resolution Time
Userlevel 2
+8
Userlevel 7
+31
Hi
I am not sure how customers can see the resolution times of each cases. Perhaps you can contact your CSM for that.
You can find the support policy under “Policies → IFS Global Support Policy” in following URL:
Hope this helps!
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