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Question

Can no longer see our Cases or open a new one on IFS service centre

  • February 9, 2024
  • 1 reply
  • 34 views
J
Do Gooder (Customer)
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Feb 9th 2024, 10.30 am. I can still login to Service Center, but this morning, once I have done that, if I select All Cases from the drop down, I just get an empty screen with a red information message across the top of the screen. Also if I try to report an issue, I end up on that same screen. Have tried clearing browser cache and logging in again, but no luck. How do  I request that someone checks the access for my Portal account? It was fine yesterday.

 

What I see. If I go to Cases - All Cases, just get the same empty screen again.


Thanks

    1 reply

    J
    Do Gooder (Customer)
    Forum|alt.badge.img+6
    • JustinJ
    • Author
    • Do Gooder (Customer)
    • February 9, 2024

    Never mind, clearing my browser cache was not enough, had to completely restart my PC, now it is working normally again, and I can see and report cases. Very strange.

     

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