Service (Touch Apps, MWO, MRO)

Hi all, I have a service contract with a service line with the invoice type resources used and with a cap of 5000. I then create a WO and connect the service contract and line to the WO. In the invoice I report personnel, material and expenses. When I invoice to the customer invoice all of this costs appear their. I can’t understand what are the costs that are considered being the resources. Can anynone help?

Hi all, All of our new Synchronization Tasks have been going to Posted state in both Service Engineer and ScanIt apps. The users can’t log in due to sync failing. We have tried restarting the pods, restarting MWS and the DB but with no luck. We have been using these apps for about a year now. We are on Cloud 23.2. Many thanks for any advise.

Hi everyone, I have tried to set the language in MWO to English but I still see labels in Spanish. I have changed as well the language in Settings: Help appreciated. Thanks, Irene

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear. If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud?

Has anyone ever seen this error message before when trying to initialize an Aurena Native App? The app was working fine, and we were doing some work with Custom Fields and went to re-initialize to test the changes and I can no longer initialize. Any suggestions?

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks. If you find this document helpful, please consider leaving a 👍 LIKE. 236 pages cover: MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration Troubleshooting Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation

Hi team, Is it possible to add a custom field to below screen. The entity shows as CreateReturnStruct. But it cannot be searched in IEE entity details. If possible, please let me know how I can add the CF to this screen. Thanks much.

Hi Community, MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization? Thanks for your input or suggestion Mesh

From our help documentation regarding the sales part on a maintenance org: The connection of a sales part to the maintenance organization has the same purpose as the connection of a sales part to a resource group. However, the sales part (and hourly rate) for maintenance organization will only be used if a resource group is not defined on a work task line or time report line. The Time Type also has a Sales Part Number and detail that allows a Resource Group to be assigned with a different Sales Part Number. Does anyone know the hierarchy for this? Maybe this is the hierarchy: Time Type with a Resource used the Sales PN define on that detail. Time type, no resource in details uses the Sales PN defined at the header of the Time Type. No Time Type is used but we have a Resource Group, that PN will be used. Sales PN of the Maintenance Org is used if there is not time type or resource group defined on the time repot line. Does anyone have some information that might help me? Thanks Patrick

We are having an issue with getting the new revision of a document to to MWO client. What we do is Create a Work task and attach a document to a Work Task Transfer the work task to MWO When the technician open the task, the document is visible The coordinator create a new revision of the document, now the new revision gets attached to the task in cloud, instead of the old one. However in MWO app, it is the old version still visible to the technician. We have setup the document class as a Mobile Document Class and Push to Mobile has been set to Yes. We are running Cloud 24R1 SU2. Thanks. @kathlk

Hi Everyone, When I try to add navigation to a custom page in IFS Aurena Native using a custom command, it returns the error shown below when the parameters are configured as follows. Parameters in Navigation Filter​​​ In ServiceEngApp: Has anyone encountered this issue before, and does anyone know the correct configuration to make this navigation work? Thanks for the Help!

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these: Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1). Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work? Customer is on 24R1 SU3

I am trying to set the Markup % for a sales line on a work order task: The field help states “The markup percentage when the price source is Cost Based”. I am unable to edit the Price Source field for the line. The field help states “Cost based: The price has been calculated using the Markup % ”. Feels like a bit of a chicken / egg scenario, is there somewhere I have missed a prerequisite in the Work order that is not allowing me to do edit this field?

I have to add more conditions to a command in a assistant and set a field as required. what is the recommended step configuration or customization and why?

I have a requirement to translate the "Complete" command for WT in the My Work Tile (MWO) app. In the translatable text, I only see the following two paths for "Complete Prog Text" under the path %ServiceEng%. However, it seems like these paths are not related to the "Complete" button for WT in My Work Tile. Does anyone know how to add a new path, or if I am mistaken, how to translate the "Complete" button for a WT in My Work Tile to any other language? adding language translation to below two paths did not translate the Complete command

We have been building our Maintenance surveys for Aurena in a test environment. I am not able to find how to add those to an app package or be able to export them for importing into the production environment. Is this a possibility to do? We have a lot of layers developed and would rather not do them manually again.

Hi All, Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added. Tried to add an manual event via “Add Task Event” No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”. Any possible reasons? TIA.

Hello, So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it. Can someone help? With the best regards, Francisco Lopes

Hi Community, We are currently preparing for IFS cloud transition, and we are curious to know if the Inventory Negative On Hand functions differently in IFS Cloud application then it does in IFS Apps 10? Any input and comments will be deeply appreciated! Many thanks as always

Hello community, We have configured NotifyMe as per Technical Documentation in IFS Cloud 23R2. Customer is using the default app parameters including the HUB URL for notifications. Permission Sets are configured properly and assigned to the user. Database Processes are also working. But, Send Notification is also not sending the notification even though the BG Job completes without errors. However, when the mobile user registers the device (Windows/iOS/Android), we cannot see the ‘Push Enabled’ option for any user in the IFS Cloud > Installed Apps / Devices. In the app DB Viewer, we see below, not sure if it helps. We have checked the BugReport as well but didn’t notice errors. Cloud logs show the below error: We made sure that the Notifications are enabled for the app from OS level before logging into the app. I have attached the BugReport as well. Does anyone have an idea what might be causing this issue? And how to solve this? Thanks much.

I have multiple documents that needs to be attached to multiple customers. Is there a way to add in bulk to all required customers or is the only way to go to each customer record individually and add the document attachment?

Hello, Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9) I haven’t been able to find it, only option is to do it via the Work Order directly? Thank you,Michael

We are currently using Apps 10 Upd 18. All of our techs utilize mWO Service 10. We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations. However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO. After that, we are able to add additional “raw” work tasks, but never a work task template. This severely limits our ability to go this route. If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc. For each of those, the techs would add whichever ones they want and move on. With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations. This will force us to create a higher quantity as well as a higher complexity of templates, while still li

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

Hi everyone, I'm having trouble getting a Permission Set Filter (PSF) to work correctly in IFS. I've followed the steps outlined in the documentation, but I'm still able to access records that should be filtered out. Here's what I've done: Created a PSF: I've defined a simple filter with the following WHERE clause: &AO.PART_NO <> '120150' This should restrict access to records in the ServiceEngApp >PartSerialCatalog entity where the PART_NO is not '120150'. Granted the PSF to an Activity: I've added the PSF to the relevant activity that grants access to the PartSerialCatalog entity. Assigned the Permission Set: I've created a permission set with this activity and assigned it to a user. Cleared Cache: I've cleared the security cache and reinitialized the client. Despite these steps, I can still see and access all records in PartSerialCatalog, including those with PART_NO '120150'. Has anyone else encountered this issue? Are there any common pitfalls or configuration settings I might be