Service (Touch Apps, MWO, MRO)

Sales part already added and did work assigned still not working properly.

I have encountered an issue with custom fields in the MWO client. When I add an editable custom field under Task Information, I can successfully edit it from the MWO client. However, when I add the same custom field under Customer Information, I am unable to enter any value in that field using the MWO client. Apps for Page Designer MWO Service APP Is this expected behavior, or am I missing a configuration step? How can I make the custom field under Customer Information editable in the MWO client?Thanks Nethmini

When the status of the Manage Maintenance Order was “Work Done,”I marked the associated Event information as “Finish.” At the moment all Event information was marked as “Finish,”the Manage Maintenance Order itself was marked as “Finish,” and the data moved to the Maintenance Order History.Could you please explain the cause of this?*This occurred only once; this issue did not occur with other data.   Mark the relevant event as Finished Finish the remaining events 

Data not displaying on this page .Could someone please provide the steps for this? so i can add this into SLA tab. 

Hello,In IFS Applications Enterprise Version 8, there is a “Receive Order Handling” option available in the Prepare Work Order menu, which calls the database procedureACTIVE_SEPARATE_API.Create_Mro_Ro.In IFS Cloud 25.1, I am trying to understand where this functionality has been moved to, or under which conditions it is expected to be available. I can still see the same procedure at the database level, however neither Prepare Work Order nor Conclude Work Order includes the Receive Order Handling option anymore.I do see a similar option called “New / Maintenance Purchase Requisition”, but I am not confident that this fully replaces the old Receive Order Handling process.Our business requirement is the following:If we want to receive an serial object back from a customer for rework, and then process it through a Shop Order that is related to a Work Order, what is the correct and recommended approach in IFS Cloud? Which process should be used instead of Receive Order Handling? What are

Recently I have faced an issue while updating to 25R2, Order Delivery Step is getting failed. After raising this concern to IFS, I got to know its a core product issue.For that they have given an OOB fix, I need assistance with implementing the fix. Thanks in advance!!

Hi All, Normally the resource costs are defined in resource groups as standard hourly costs. But there is another place where cost details are entered. That is scheduling resource types.  Are the costs entered here are only for scheduling purposes? Or are these costs override resource group costs? TIA.

Hello,I would like to explain the issue step by step. I created a Work Order and a Work Task, assigned and reported personnel, and issued the required materials. On the Sales tab, I configured the lines as Invoiceable or Not Invoiceable. I created a new Invoice Preview and it was approved. After approval, the lines were transferred to a Customer Order. The Customer Order was delivered, and the line status changed to “Delivered”. Everything works correctly up to this point. The issue occurs when I want to add one more part as an “Invoiceable” line on the Work Task and include all Invoiceable lines in a single invoice: When I try to revoke the order from the Invoice Preview, the background job returns an error because the Customer Order lines are already in Delivered state. Error: “The operation ‘SetLineCancelled’ is not allowed for Customer Order objects in state ‘Delivered’. ORA-20105: ServiceInvoice.SERVICEINVERROR” After this, I attempted to undo the delivery from the Undo

How to add custom field in Aurena Native Mobile app?

Hello,In IFS Cloud 25R1, we are seeing issues related to navigation configuration. Using IFS Cloud, we have hidden some of the menu items in MWO application. In the earlier version, when we log into MWO, we were able to see the navigation menu’s in the same order as we have setup in Cloud.But in 25R1, we are able to see the same order in Cloud but in MWO it is being displayed in a different order. Please see the attached screenshots. There is no other context assigned to the service resource, we are only using the ‘global’ context. Is this a bug in 25R1 or is there a work around? Any thoughts would be appreciated. 

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

Is there any way to add a Widgets applicable for all users instead of configuring for every single user?

Is these anyone to create a link between work order to several WBS project ?or link between work order task to several WBS project ?

IFS Cloud MWO syncing is not completing consistently. The sync only completes after restarting the Kubernetes cluster. This issue is happening randomly and is not stable. 

ISSUE/QUESTION:When I have some users using MWO Service Classic and some other users using MWO Service, I do not get any push notifications to the device for one of those apps. I only get it for one of the app.It is similar for other apps as well. ​ ENVIRONMENT: ALL​AUDIENCE: ​ALL RESOLUTION/ANSWER:​With the transition from MWO Service Classic app (Xamarin) to MWO Service app ( .NET MAUI), significant changes were necessary to ensure push notifications work seamlessly across platforms.What has changedMulti-Hub Support Introduced The system now supports multiple notification hubs and paths instead of a single hub configuration. Mobile Framework detects whether the user is using an app build on Xamarin plaform or the user is uing an app build on  MAUI platforms and routes notifications to the correct hub automatically. Configuration Updates Removed static app parameters for hub/path; moved configuration to the Applications page with full CRUD capabilities for multi-hub setups. Backwar

Hi,in IFS10 UPD10 we are trying to enable Notify Me for Purchase Requisition Lines.According to IFS documentation, to display Purchase Requisition Lines in the App the following Permission Set Activities must be granted to the User:NotifyMe 1.PurchaseRequisitionLine NotifyMe 1.PurchaseRequisitionLine.Authorize NotifyMe 1.PurchaseRequisitionLine.Rejectunfortunately these activities are not available.please advise how to add them Thank youRegardsMilan

MWO Demystified describes changes and additional capabilities related to MWO (Mobile Work Order) in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1☀️­ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 path to page (IFS Cloud), ☰ MWO (left-hand panel) and 𝍖 MWO (home page dashboard). They have also been aligned with the New Navigation Structure.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as Work Execution, Synchronization, and Configuration. If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates. 335 pages cover:Contents Terminology Getting Started Work Execution by Individual R

While creating a service organization sales part not visible but in the sales part tab it is visible Can you please provide the missing steps for this?  

When trying to create a new service quotation from the work task, the system blocks the action due to a cancelled task within the work order.

Hello,This week we went live with IFS Cloud (24R2) and migrated from IFSAPPS9.We experience a lot of issues with mobile users that want to use the Service Engineer App.The initialization process for these users runs into this error: Initialize entity data failed: STMTPREPFAIL:Can not prepare statement ( select distinct F.filter_id, F.granted_filter_type_db from ifsapp.activity_grant_filter F, ifsapp.activity_grant A, ifsapp.fnd_user_role_runtime R where R.identity = ? and R.role = A.role and A.activity_name = ? and A.role = F.permission_set_id(+) and A.activity_name = F.activity_name(+)). Exception is: IJ031070: Transaction cannot proceed: STATUS_ROLLEDBACK - IJ031070: Transaction cannot proceed: STATUS_ROLLEDBACK Looks like there is a data issue, but I'm not able to track down where it comes from and I have no clue what we can do to solve this.Is there anyone who experienced this before or might have a clue how we can fix this?Thanks in advance! Appreciate your help. 

Hi heros, I am having performance issues using mobile apps. For example, I tried CRM companion with the same mobile phone (model, OS, app version), one is getting 3 minutes to open, and other 60 minutes. Other users try using their cell phones and getting stick and when I try using the same user, I have no problems. Is it any configuration I can do to help with the performance?Thanks, Gianni Neves

Hi, in IFS Apps 10 (Update 6) when transferring a task to mobile from a Work Order, in the Transfer To Mobile window there are 2 checkboxes:Pool Work Order Pool - Keep TaskWhat does “Pool - Keep Task” do, and when would we use it? There is no help topic or other documentation I can find that explains what it does.Transfer to Mobile window in Apps 10. 

I am looking for users in Service that use Call Center Cases as well as Service Managment Requests. Especially for remote support we would like to get some real life experience of what to use when and from that derive proper simple work instructions. E. g.  Customer calls → always create a case → if it leads to an invoice create a Request out of it (in the upcoming releases, the linking will probably be much easier) of alternative Always create a Request → if it needs internal escalation to other departments create a Case out of it, capture the hours on the way and invoice the request at the end.Anyone in a similar situation? Ideally in combination with mobile apps?

Hello,If I create a button in a Request order in cloud itself an it opens google and searches for the customer name. Example:https://www.google.com/search?q=${CustomerId} But, when I try to add a ExternalNavigationLink in the “Apps for Page Designer” page to add a Button in MWO that in this case searches the LocationName in google I get a Null value as result. I tried it with different ${values} but without succes. Does someone have an idea why this is happening ? (pictures below) The final idea is to create a button in mobile to that navigates to a sharepoint website and get directly to the customer folder. So if the LocationName = Customer1 on the worktask they can press the button and go to Sharepoint.com/Customer1 Many thanks in advance ! Versions tested in 25R1 and 25R2EA ${LocationName}https://www.google.com/search?q=${LocationName}https://www.google.com/search?q=Null