Service (Touch Apps, MWO, MRO)

Hi all, Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone. Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways. Thanks in advance.

I have an automated process to create Serials From Inventory after a shop order is complete. Sometimes when there is a mistake in the shop order we need to unreceive it but it requires me to Remove the Serial from Manage Serial Structure. I get this error when using Aurena but I do not get an error when using IEE. Any insights?

Hi everyone, I am testing the Service Management in Cloud (R24.1.5) and I have created notes to see in MWO. However, although they are apparently syncronised to mobile, they are not displayed in MWO. I am able to see the Service Notes per Task but not the service notes for the whole Request. Any idea? Thanks in advance. Regards, Irene

In IFS Apps 10, we have made Page Designer modifications to MaintEngApp (for Mobile Work Order) and associated them with a specific context in order to map them to a user group. Now we are looking for a way to duplicate these changes, but associate them with a different context/group. What would happen if we placed these in an Application Configuration Package, exported them to XML, then modified the XML, changing the context values (SCOPE_ID), then import the ACP back into the same environment?

Hi All, I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app: "An error has occurred. There is no active application version for [ScanIt]." All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store. I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

Hi Experts, I get this fail transaction if I create an additional work from a request task using option ‘Request additional work that needs to be done’. I use copy task detail option as well. It is not clear how to refresh map positions in back end. I refreshed the relevant tasks but still cannot get rid of the fail transaction. Has anyone come up with this issue? how to get rid of this without erasing the already synced transactions in backend. ORA-20114: MapPosition.FND_MODIFIED: The Map Position record has already been changed. Please refresh the record and reenter your changes. ORA-06512: at "IFSAPP.ERROR_SYS", line 140 ORA-06512: at "IFSAPP.ERROR_SYS", line 509 ORA-06512: at "IFSAPP.MAP_POSITION_API", line 911 ORA-06512: at "IFSAPP.MAP_POSITION_API", line 961 ORA-06512: at "IFSAPP.MAP_POSITION_API", line 809 ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923 ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923 ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76931 ORA-06512:

Hi everyone, I have an issue on MWO when I try to handle purchases, here are my screenshots : My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part. I create a maintenance PO : When I try to receive the PO from MWO, I can’t choose the receive location : After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is : My part isn’t in inventory I can’t issue it on my WT Thanks

I have created an OCT that associates the equipment image with newly created tasks. This works well, and the assignment list in MWO shows the image. For some tasks I would like to replace/override the inherited image with another one to let the user distinguish between normal jobs and component replacements. Is there a way to remove/un-associate the inherited image? When I upload an additional one, MWO still shows the inherited, not sure if it picks the first one based on creation.

We are on 24R1SU5 and we are primarily using Trip Tracker to submit expenses. We have noticed an issue in that when an expense is confirmed in the app, it is not confirmed in IFS. Has anyone else had this issue and if so, was there anything you could do to remedy it? I’ve tried running the sync job on the phone with no luck. Any help is appreciated.

Hello, I am looking for help to get a clear set of instructions on how to get MWO working with IFS Cloud. I have noticed there is a lot of documentation that depends on which version you are installing. I am looking to setup the most recent on Aurena Native. Following Questions: Am I to follow the Regular Set of instructions for installing the Touch Apps Server? - IFS Touch Apps Server Installation I am having a hard time understanding how to get data to be sent between IFS Client and MWO, is there a clear set of instructions for this? I found the following Mobile work order pages: Mobile Work Order - Technical Documentation For IFS Cloud IFS Cloud Documentation Both of these pages mention different permissions that need to be setup. Should I be referencing both of these pages? I also noticed the one page mentions Group Push and that Users need to be connected to sites. Is there anywhere that clearly explains how this can be setup? Any help is appreciated.

Hello everyone, is it possible to use the ALLOCATED_TO_ parameter for specific persons? We have tried the user ID and the person ID, but unfortunately this did not work. Does anyone have an idea? Thank you!

Hi everyone :) I need to know if it is possible to connect a business opportunity to a service contract. Anyone that can help me, please? Thank you, B

Hi all, I have a service contract with a service line with the invoice type resources used and with a cap of 5000. I then create a WO and connect the service contract and line to the WO. In the invoice I report personnel, material and expenses. When I invoice to the customer invoice all of this costs appear their. I can’t understand what are the costs that are considered being the resources. Can anynone help?

Hi all, All of our new Synchronization Tasks have been going to Posted state in both Service Engineer and ScanIt apps. The users can’t log in due to sync failing. We have tried restarting the pods, restarting MWS and the DB but with no luck. We have been using these apps for about a year now. We are on Cloud 23.2. Many thanks for any advise.

Hi everyone, I have tried to set the language in MWO to English but I still see labels in Spanish. I have changed as well the language in Settings: Help appreciated. Thanks, Irene

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear. If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud?

Has anyone ever seen this error message before when trying to initialize an Aurena Native App? The app was working fine, and we were doing some work with Custom Fields and went to re-initialize to test the changes and I can no longer initialize. Any suggestions?

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks. If you find this document helpful, please consider leaving a 👍 LIKE. 236 pages cover: MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration Troubleshooting Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation

Hi team, Is it possible to add a custom field to below screen. The entity shows as CreateReturnStruct. But it cannot be searched in IEE entity details. If possible, please let me know how I can add the CF to this screen. Thanks much.

Hi Community, MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization? Thanks for your input or suggestion Mesh

From our help documentation regarding the sales part on a maintenance org: The connection of a sales part to the maintenance organization has the same purpose as the connection of a sales part to a resource group. However, the sales part (and hourly rate) for maintenance organization will only be used if a resource group is not defined on a work task line or time report line. The Time Type also has a Sales Part Number and detail that allows a Resource Group to be assigned with a different Sales Part Number. Does anyone know the hierarchy for this? Maybe this is the hierarchy: Time Type with a Resource used the Sales PN define on that detail. Time type, no resource in details uses the Sales PN defined at the header of the Time Type. No Time Type is used but we have a Resource Group, that PN will be used. Sales PN of the Maintenance Org is used if there is not time type or resource group defined on the time repot line. Does anyone have some information that might help me? Thanks Patrick

We are having an issue with getting the new revision of a document to to MWO client. What we do is Create a Work task and attach a document to a Work Task Transfer the work task to MWO When the technician open the task, the document is visible The coordinator create a new revision of the document, now the new revision gets attached to the task in cloud, instead of the old one. However in MWO app, it is the old version still visible to the technician. We have setup the document class as a Mobile Document Class and Push to Mobile has been set to Yes. We are running Cloud 24R1 SU2. Thanks. @kathlk

Hi Everyone, When I try to add navigation to a custom page in IFS Aurena Native using a custom command, it returns the error shown below when the parameters are configured as follows. Parameters in Navigation Filter​​​ In ServiceEngApp: Has anyone encountered this issue before, and does anyone know the correct configuration to make this navigation work? Thanks for the Help!

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these: Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1). Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work? Customer is on 24R1 SU3

I have to add more conditions to a command in a assistant and set a field as required. what is the recommended step configuration or customization and why?