Service (Touch Apps, MWO, MRO)

FLopesDo Gooder (Partner)

IFS Cloud sending push notifications 24R1

Good afternoon, I created a custom event that when State gets to approved it sends a push notification: But currently this is only working for a specific user, and this user has 10 device_id where only 2 of them are receiving the notification, does someone know how to send to the 10 devices and to the other users?

21114

5 months ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Send Push Notification to MWO

Hello, Does someone know how to create a custom event that after being triggered sends a push notification into MWO, if the Miscellaneous Resource Allocation status goes into Accepted? Thank you for the Help,Francisco Lopes

14013

5 months ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Can MRO structure template be imported from As-Built Structure?

Community, I am not quite familiar with MRO, so bear with me any “stupid” question I might have now. the fundamental of MRO is to create Serial Structure Template, my question is, how we could simply retrieve this from a product built in-house, does system support transfer the As-built Structure (built in house and sale to customer) to Serial Structure Template? Thank you.

130

5 months ago

ManushaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Only 3 Maintenance Survey ranks for one one work type

Something I noticed was in Apps 10, for maintenance surveys, even if you have defined more than three surveys for one work type, only the first three surveys are triggered. I tested this for a customer and as well as in one of our internal environments and the behavior was similar. Is there a way to go around this? Is there a parameter setup I’m not aware about? Thank you,

231

5 months ago

audreySSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cannot change Invoice Type from 'Invoice Plan' when Periodic Price lines exist

Hello,I need your help, we have service contracts in invoice plan with periodic prices that we want to change into resources used, but as soon as I want to delete the periodic prices, I can't. I think it's no longer possible because I've tried everything with dates, but nothing works.Can you tell me if you've encountered the same problem? Thank you for your help

140

5 months ago

JSWAIMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Resource Detail Site Assignment

We are struggling with assigning users under “Assign Work” from the Prepare Work Order screen, under the “Allocate To” for users who perform work at multiple sites. We have the users set up in the Resource Detail with Companies and Sites assigned to them under the Connections tab. We also have their site assigned under the General tab. However, when we need a user to perform work at a site other than what is listed as their Site under the General tab, they are unavailable to be chosen under the LOV “Allocate To”. Has anyone else found a way around this other than changing the Site under the Resource Detail → General tab each time a user needs to perform work at another site? We are running APP10.

1259

5 months ago

athasankaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

block mWO Windows app and only allow Android app

Hi,Is there a proper way to block users from using mWO S/Engineer Windows app to access IFS (Cloud 23R2), and only allow the Android app. I know we can disable the device after, but can we configure something so that they can’t even activate the Windows app in the first place? TIA

313

5 months ago

Pedro_DuarteDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service (mobile) home screen icons (24R1)

I add new items in the MWO service (mobile) home screen:Both new tiles have a generic icon by default. How can I relate a new Icon for each tile?

531

5 months ago

Peter.BuitenhuisSidekick (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

How to change Service Contract Line Invoice Type from Invoice plan to anything else

When a Service Contract Line has an Invoice Type = Invoice Plan and Periodic Pricing has been entered there seems no way to undo this. Changing the Invoice Type is not allowed due to the Periodic Prices and Periodic Prices can not be removed although there is a RMB "Delete” (which does not delete the line). So, how can I change the Invoice Type? IFS Applications 10 UPD7.

2808

5 months ago

rafael.cardinalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO mobile integration with coordinates

Hi all,Need to send the work task’s coordinates (latitude and longitude), on a mobile integration link for the IFS MWO Service. I’m having some difficulties with this, but I tested and can send it when using an external link command inside the work details using the following link:https://google.com?ifs-coord=${MapPositionRef.Latitude},${MapPositionRef.Longitude}How can I do this in mobile integrations?

718

5 months ago

sdinushaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

NotifyMe attachments for No-part requisition lines

I am implementing Aurena NotifyMe 10 for a customer and noticed that No-part requisition line attachments are not transferred to the notify me app. I am using the same Doc class as for Part requisition lines where those attachments are getting transferred with no issue. Is this a current limitation?Can someone please help me with that ?

467

5 months ago

bjoverDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps Server Post Clone

After a database clone from PROD to TEST and after running a post clone script, does the touch apps server on the TEST instance need to be re-installed completely from scratch?

432

5 months ago

AccParagGDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Important Rental Management-Tools and Equipments on Work Task

Dear All, After returning the part/material via the Return tab on Work Task, the part still remains as issued in the Material tab rather than automatically going to unissued. This probably causes one to perform the ‘Start Rental’ option even after the ‘End Rental’ event has occurred.. Is this a bug in the application or I am missing out on something? Kindly help on the same.. This appears to be a bug..

241

5 months ago

AccParagGDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Rental Management-Tools and Equipments on Work Task

391

5 months ago

LenaicDAVIDHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Rental Management - Is Rent to Work Order from Supplier available to be performed on MWO ?

Hi, With the rental management process, it is possible to manage the rental of a tool from a Supplier directly from a Work Task : start rental, end rental...Is it possible to manage this kind of rental from MWO Service App ?I cannot find these actions on the work assignment pushed to the mobile device.If this functionality is not available on MWO app, is it part of the roadmap to add it ?Kind regards,Lénaïc

1544

5 months ago

tariqDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Sales Quotation in Aurena

HelloThe sales come Zero in Sales Quotation in AurenaBut in the APP10 the price come for the same customer and same sales partAny Advice

150

5 months ago

tariqDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Aurena Appearance Designer

HelloThe Appearance Designer menu doesn’t appear event form IFS User

432

5 months ago

Carlitos_1001Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Service 10 - Android compatibility

Hi,for devices with Android 12… for how long can I expect them to be compatible to MWO Service 10?

171

5 months ago

brantmbDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

TAS - Installation Failure

All, I am receiving an installation failure while installing TAS. It looks like this may be a certificate issue, however, the certificates all valid. Are there any suggestions on how to resolve this error? Best regards, Mark

555

5 months ago

baris.haliciHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Touch Apps Server Sign In Problem

Hello Community, I completed the IFS TAS installation using F1 documentation.Frankly, I didn't understand the Redirect URI part at all. But I guess it is caused by Redirect URI.touch apps server something went wrong! tas downloads - no item available.Ps: If anyone can help me with my installation; I can share it on a remote connection. Best Regards

622

5 months ago

manuela.beetzDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Mobile Integration in MWO (to Client)

My customer is using MWO Maint App with Apps10. They are using a tablet and on this Tablet IFS is installed. It is possible to link a IFS Client URL in Mobile Intergration and when klicking on it in mWO , the specific mask will open in IFS?

251

5 months ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Custom Event attribute not appearing

Hello, I need to create a custom event, where i send a push notification into MWO, when a property of an entity gets changed to Approved. When i try to create the custom event this property doesnt show in any of the tables of the attribute, can someone help please? This Status is attribute Objstate and has label Status.When i create a custom event, so that when an object is changed it will send the push notification, and choose the entity, i can’t find in any of the following tables the attribute Status or Objstatus: Thanks for the Help,Francisco Lopes

541

5 months ago

Iulia PetrinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Update allocated hours in MWO - not seen in PSO

Hello, I have tried to test the new functionality Update Allocated Hours in MWO, 24R1. The change was transferred to IFS Cloud.But I cannot see any updates in PSO. The duration is still 2 hours, how it was defined in the first place.Does anyone have any experience with this?Thank you very much. Best regards,Iulia

5 months ago

Asmita_ashDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Material Order no is not visible if material is created from MWO App until it's initialized

I have created material order no in MWO app, but the order no is not visible until the app is initialized.How to fix this? Is there any way we can display the material Order no created from MWO app without initializing the application?Tried syncing the application, but no output.

170

5 months ago

Alexander HeinzeSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Appearance Configuration

What determines whether the MWO homepage tiles are displayed in a single color vs. the multi-color theme?I’m using MWO 24.6.1242.0 on Windows and iOS, I use an Appearance Mapping with a single user condition, I did refresh the cache and also disconnected MWO.The issue occurs on 23.2.5, but I’ve seen it in other releases, too.

493

5 months ago

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Service (Touch Apps, MWO, MRO)

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