Service (Touch Apps, MWO, MRO)

Deare All, i came across a strange situation when creating/updating prices for Service Contract - Service Lines.When we create a ‘New Service Line’ we can use the invoice Type = ‘Invoice Plan’ what gives us the ability to add a Sales Part for invoicing purposes. But I notice 2 issues:The Price always comes from the Sales Part and completely ignores the existing Pricing Logic => this is very confusing and seems to be nonsensical There is no ability to set a QuantityThere is however a business need to be able to put Quantities here. For example for certain ‘Subscriptions’ where a customer pays a fee per Machine withint the Service Contract. So I want to be able to select the Sales Part that gives me the price for 1 machine, but I also want to add a Quantity so we can easily multiple with the number of machines (Objects) that we will connect to that service. And when we dive deeper into ‘Service Line’ details, tab ‘Periodic Prices’ we see that the field ‘Quantity’ is indeed present, an

Dear All, I believe I am experiencing an issue with the Price Calculation with Service Contract Periodic Prices for Service Lines.In IFS cloud, we can create a Service Contract. In this contract we add a ‘Service Line’ with invoice Type = ‘Invoice Plan’ so we can select a Sales Part that will be used for the invoicing of this Service. When we use the ‘Expand’ functionality to go into the details of the Service Line, we have a tab called ‘Periodic Prices’ - where we also have the functionality ‘Retrieve Sales Part Price’. When we click this we get a pop-up that says: “Periodic Price and Discount will be replaced with the values based on the Price Logic. Do you want to continue?’. Unfortunately I must conclude that the Price Logic is not correctly followed (or at least => it does not match the Price Logic used in the ‘Price Query’). Because when I was testing this I see following behaviour:According to the Price Logic in the Price Query, a ‘Customer Agreement’ has priority over a Cust

Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10.As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message: “Getting location data. Please wait.” All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug? tried android and windows.  

Hi community,One of our users came across the following error when trying to initialize the MWO Services app in IFS Cloud. I’ve tried looking into this any haven’t come across much information. Does anyone know what may cause this error or how to go about fixing it?The user logged in again and the app has been trying to initialize for over 4 hours. They have successfully logged into the app and used it in the past, but recently had been asked to sync again because the database configuration had changed.Any help is appreciated,Thanks.

Hello, I'm working on IFS and I'd like to put indicators on the IFS home page or new tabs.I know that this is in the padlock at the top right. Once you get to this page, there are lots of new pages and possible indicators. My question is: Do you have a document that relays and explains all the existing lobbies/element?Thank you very much,Luken

Hello,I use IFS in my company and am interested in IFS MWO (Mobile Work Order). However, I don't have any documentation to present it to me or for more information and I would like to find out more.Things like the interface, available menus etc...Is there any available?Thank you very much

Hi all,I am trying to find a solution for this requirement in the Service Management module but I haven’t found a way to do it in Cloud yet (I’m using 24R2).The situation is the following: when the engineer goes on-site and spends more than 1 hour, only AFTER the first hour is invoiceable. For example:The engineer spends 0,5 h → free The engineer spends 1 h→ free The engineer spends 1,5h → we charge 0,5 The engineer spends 3,5h → we charge 2,5I have tried to use the price breaks and add the sales part “Resource” to the price list with this condition: However, when trying to raise a job, although for the job which last less than 1 hour is free (which is what we want), if we raise a job and keep open for more than 1 hour, it charges the whole time.Do you know if there is a standard way to set up that only the first hour of resource time is non-billable? In other word, only time exceeding one hour will be invoiced. Thanks in advance.Irene

Hi,In the SLA Commitment screen, there is a field “SLA Template” but the value displayed is the revision (not the SLA Template ID or description) Do you know if there is a plan to show the template id instead in future releases? Thanks.

We have recently started using MWO (we are also using IFS Cloud 24R2). While we have spent quite some time to ensure a good performance in terms of synchronization, we have received feedback that the user experience is suffering from slowness to navigate within the app.For esp. Android users, pages takes on average ~5 seconds to load, so if you want to report time: From the start page, go to My Work, select an assignment, go to actions, go to time. This will take in total ~20 seconds of pure loading times. Similarly, it takes 20 seconds of loading times to go back to the start page.We have looked at if the performance may be related to the type of Android phone, but even if you are using the latest Android OS, on a flagship phone the issues remain. At the same time, we do not have any complaints from any iPhone users.We have tried to remove any unused functionality such as location tracking, but this has only had a minor impact.Is there anyone that have similar experiences, and any rec

Hello,Is there any way to generate a request again if the request created for this schedule has been cancelled ? Im using 24.R2 Thanks!

Hi,I have a questions about the application parameters (Solution Manager > Mobile Apps >Configuration > Application Parameters).In the technical documentation, it is stated that the default value for the “SERVER_CAPABILITIES" parameter is "ConnectMedia^":  https://docs.ifs.com/techdocs/25r1/030_administration/040_native_apps/020_configuration/030_application_parameters/#tree_structure_parametersIn the system we see the following values:Are these defined values ​​necessary? What happens if the user deletes these parameters - what effect do they have on the system?Best Regards

 Receiving a fault message “It is not allowed to modify a Sales Line after creating service Invoice.”Is this standard functionality.  I could have swarn we were able to modify a sales line after creating service invoice.Message occurs when we select ‘New Credit Lines’. 

Hi All, Is there any way to accessing a link mandatory which is inside Mobile Integration in IFS MWO.We want to generate message like “Mandatory step is missing” If a technician forgot to click a link in Mobile Integration before completion a work assignment.TIA:

Within the Workflow Configuration the fuction of “Mandatory” for Attachments seems to be not working.Expected results is when a workflow has select of “Mandatory” for attachments the Request should not be allowed to finish without an attachment.  

I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. Exception of type 'android.content.activitynotfoundexception'  was thrown"All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

I would like to use the notify me app, I have it installed on my mobile phone I can log with my credentials, I do not know if there is something I need to do on IFS Cloud side. Thank you  Christophe

Hello,When I select a Work Task to see the details in the Dispatch Console, it shows all the request tasks for the REQUEST, and sometimes it’s a bit confusing.In this example, i want to see the details of the task 83: However, i get all the tasks for the original request:Is it the intended functionality? Or should it show only the request task I am selecting? Thanks in advance.Irene

Hi,When creating a new Work Task in Service Management, it’s selected the option “Create from Standard Task” by default. If I select “New Work Task” and again “Create from Standard Task” the list of standard tasks is duplicated.This is a test case:After select “New” in Request Work Task, I have 2 standard task in the list: I select “New Work Task”:   Select again “Create from Standard Task”: The list is increasing if i do it several times.Thanks in advance.Irene

Hello,Once a task is assigned and accepted by the engineer in the MWO, if the engineer can’t complete the job and select “incomplete”, the incomplete assignment is not possible to reassign to another engineer in Dispatch Console:  When I reassign manually directly in the Request Task, the assignment is still incomplete in DC:Also, when the second engineer complete the job:The assignment is still Incomplete in DC:  Can you please advise if this is the intended functionality? I am using 24R2.Thanks in advance. Irene

Hi Everyone,today we have had issues with our MWO Service Engr App (IFS Apps 10) whereby the devices have lots all information for the Objects. This has then prevented them from doing anything as they need the Objects to create the work, update measurements etc. has anyone experienced this? It was working fine yesterday but this morning they disappeared. No changes happened overnight and I cannot see any errors in any logs i am looking at but I am at a loss on how to resolve? I have raised a support case but wondered if any one here has experienced this and had a resolution.  

How to make a command button (Complete Button) enable/visible based in custom field valueEx: Enable ‘Complete’ button if the custom field value is not null.  

Hi,I have this address linked to my resource as starting point in Dispatch Console, created in my Person screen and marked “Yes” in address type for work:However, when i load my resource in Dispatch Console, the starting point doesnt match with the starting address in Scheduling Resource screen.Any idea? Thanks!! Irene 

Hi all, We are currently experiencing som weird behaviour in the PSO, that we can’t explain.It seems like the PSO is rescheduling committed tasks 1 week ahead in some cases.  (A theoretical) example:Work Task no. 2 out of a total of 2 allowed (commit rule) is committed to a given technician and is "placed" in the schedule at 11:45.The technician is currently working on Work Task no. 1 out of a total of 2 this day.The technician exceeds the planned start time for Work Task no. 2 as he is delayed in ending this Work Task no. 1  (based on the schedule that PSO had expected).PSO then moves Work Task no. 2 far ahead in time (in some cases?). In this case, almost a whole week forward.I believe that instead of Work Task no. 2 being moved so far ahead, it should simply shift the schedule gradually to the right:1 hour delayed compared to the "planned" start time → Now it is simply committed to 12:45 instead of 11:45. And so on. Basically just moves the entire schedule so it fits.If it gets to a

Hi everyone, I experience that when a Work Type is changed on a Service Contract, this change is not reflected on the PM Action - so the next time a Work Order is tried generated from the PM Action, it fails as the Work Type on the Service Contract and the PM Action is not identical. Is this some kind of bug? If it is tried the other way around, where the Work Task is tried changed on the PM Action you get an error.   Not reflected on the PM Action - still the original Work Type: Error on the generating of a new Work Order Not possible to change the Work Type on a PM Action as it diverts from the Work Type on the Service Contract I hope someone can explain why this is the case.

Hi all,I created a customer order as SEO from work order.Then i created a resource into work order task, then allocated and reported them. So i see the automatilcally added lines as sales object at “Sales” tab, but i can’t transfer these lines with state “Invoiceable” to customer order when i created at the start on work order level.What i am missing, let me know please. Does it not support to transfer sales object to customer order simply like older versions?Note: Version 24.1 and cost type: “Personnel”Thanks.