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Question

IFS MWO iOS App – Customer Signature Not Visible in Printed Service Report

  • January 7, 2026
  • 4 replies
  • 57 views
V
Sidekick (Partner)
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Hi Team,

We are facing an issue in the IFS MWO iOS mobile application.

While completing a work order, the customer signature is captured successfully in the iOS app, but when we print or generate the Service Report, the Customer Signature section appears blank / not visible.

Note:
The same functionality is working correctly in the Windows mobile application.
The issue occurs only in the iOS app.

  • Platform: iOS (MWO App) / Client version: 24.1.19.20251203093724.0

  • Issue: Signature not shown in printed/exported Service Report

  • Observation: Signature is visible in the app but missing in the output report (PDF/print)

Has anyone faced this issue before?

Attached screenshot for reference.

 

 

Thanks in advance for your support.

venkat

4 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • January 7, 2026

​@venkatesh can you check if someone messed up with the layout?

Open Page Designer from below location:

Go to All Elements - Apges → Work Report Page → click on Customer Signature group:

 

Check if you have the 2 fields:

 

https://www.linkedin.com/in/marcelausan/
V
Sidekick (Partner)
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  • venkatesh
  • Author
  • Sidekick (Partner)
  • January 7, 2026

Hi ​@Marcel.Ausan 

Thanks for the reply 

We have not modified the layout.


The layout is standard and unchanged.

Also, this is working correctly on:

  • Windows  app

  • Android app

The issue occurs only on the iOS MWO app, where the customer signature and technician signature is not visible in the printed/exported service report.

 

Thanks

Venkat

Marcel.Ausan
Ultimate Hero (Partner)
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  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • January 7, 2026

​@venkatesh then most probably a ticket with IFS Support will be needed.

https://www.linkedin.com/in/marcelausan/
    Alexander Heinze
    Ultimate Hero (Employee)
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    • Alexander Heinze
    • Ultimate Hero (Employee)
    • January 7, 2026

    I remember seeing the same issue on my iPad, and it got resolved with 25.1.0. You may want to file a ticket and ask if it was also fixed for earlier versions of IFS Cloud.

    If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
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