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Question

Mwo inventory part error and sync issue

  • February 7, 2026
  • 0 replies
  • 15 views

Tom Leenheer
Sidekick (Partner)
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 Hello,

I have two problems I cannot lay my finger on at my customers NEW cfg env.

1. Why does mwo only shows my first created sales part in the offline db of mwo?  “Item 5000”.
I made a duplicate sales part from item “5000” named “7000” and that part is only online available. Same for item “6000” that I created NEW instead of duplicate.
(not mentioned in the screenshots)

2. when I quick issue stock on item 5000 there is no problem at all everything works fine, but when I try to issue item 7000 which I only can find when I press the button search online it gives me an error message that I don’t understand.

(See screenshots)

 

Both items in stock in Bus2

Tried so far:

More sales parts with the same settings as item 5000 spret over a couple of days

Security Groups granted to revoke and add all service-related sets

Clear server cache

Disconnect mwo app and initialize every step

Sync now a couple of times for all sync rules Service app

Disable and enable the Service app.

Enabled and disable the workflow configuration for person and Request Task

(with all actions enabled)

multiple devices Windows,Android 
 

Application service update: 25.2.2

Framework service update: 25.2.2

IFS Cloud Web version: 25.2.2.20260101023558.0

IFS OData provider version: 25.2.2.20251226043815.0


Logs in the attachment and screenshots.
it somehow does not want to save the post when the images are pasted in here..

 

Kind regards,

Tom Leenheer.