Service (Touch Apps, MWO, MRO)

Hi All, Can you kindly help me with below query raised from one of our customers ? Single LU with multiple View gets overwritten in object connections window. Is this the standard behavior or is it something that should be fixed ? Example:Let’s say I create an entry in object connections window for LU PurchaseOrderLine and view PURCHASE_ORDER_LINE_ALL. Enter other needed data and save the record.Then create another new record for the same LU PurchaseOrderLine with a different view like RECEIPT_INFO_ALT. Enter other needed data and save the record.Note that the 1st line gets removed and only the 2nd line remains. Thanks and Best Regards,Thilini   

I have a question regarding conditionally showing the ‘Create Request’ button on the ‘Service Requests’ screen of the customer portal. In a nutshell, we service different customers (different organisations), some of which are allowed to create requests, but others not.  How do i achieve this on a customer by customer basis? the only way to do this i think would be by one of the following methods (if any of these possible)All customers get the same ‘Requests’ screen but conditionally show the button Each customer gets there own tailored ‘Requests’ screen Have a separate instance of the Portal for each customer, who then access it with their custom URL

Hi,I am in the process of setting up Touch Apps again as we were previously on Apps 9 Cloud hosted and are now on Apps 10 TAS on Premise.I couldn’t get the IFS Notify Me 10 app to work with iOS at all, however now that I have switched across to the IFS Aurena Notify Me 10 app, I can see the records syncing ok. However, I’m struggling to get the push notifications to work...What are the steps required for the “Push Enabled” checkbox against Installed Apps/Devices to become enabled? I can see in Application parameters, that for Notify Me that PUSH_ENABLED is ON and there are values against NOTIFICATION_HUB_PATH and NOTIFICATION_HUB_URL Thanks, Callum

We are finding that we need to be able to couple capacity (utilization rules/regions/shifts) to activity types.  We have been asked multiple times to support a use case that goes something like "We only have someone out there to do install work on Wednesdays" or "We want this team to spend X% of their time on these types of work."  Right now, we struggle to support these kinds of scenarios.

I’m writing this article to help, get an understanding of Mobile Work Order HTTP & HTTPS request compatibility. this article mostly relates to APP9 customers who are upgrading to the latest UPD to get Latest Android Compatibility. but I hope other tracks also will get help from this.If your System recently upgraded to the latest UPD to support Android 9 or 10. when you try to log in to the app & you are getting an error like this,"Something went wrong trying to communicate with IFS Cloud.Service down or not accessible?Please contact to administrator."and if the Touch Apps URL starts with “http://..” (Uses HTTP Requests to communicate with the Touch Apps Server)also if you can log in using an older version like Android 8 or 7.we can point out the issue lies in HTTP Requests. The main reason for this is, with Android 9 OS Onward Google has disabled HTTP requests on the Android OS, this is an OS level restriction and this enforces the use of HTTPS on Android. (Read More about Andr

We are exploring the use of Route Work Orders. I have created a route list, ran calendar generation to create my list of route work orders.The status of the Route Actions defaults to Completed under the ‘Route Report in Status’ column. Logic would suggest this should default to not completed. Is there a way to do this?

The issue faced by users is that they have to save after every part # entered on the customer order. This is time-consuming and  is very inefficient from users perspective.Do anybody know the most efficient way to do this without clicking on save button for every part # entered to the Customer Order?Thanks

Is it possible to have an activity visible in PSO without it actually taking up the availability of the resource? Our customer is interested in having some visibility of certain events on a resource during a specific time-frame, but does not want to prevent that resource from being assigned to other activities during that time. The idea is that this would be visible in PSO while still having the resource available at that time.One thing I could think if was fixing all activities to date/time and to the resource, effectively forcing overlaps in the schedule. Would there be another way to achieve this without impacting the flexibility of the schedule?If there is any other way to do this without using an activity (but it still being visible in PSO) that would also be great.

Hi All,  When associating a Technical Class to a Type designation within Service and Maintenance, I was sure that the values for the attributes on the class could be independent from each other.As a simple scenario, lets say we have two motors, and we have a characteristic that captures the colour of the motor connected to the technical class.  The class is connected to the Type Designation within Functional/Serial object. I would expect from prior experience that we can capture the colour of two independent objects which have the same Type Designation. Motor A;  Type Designation: Motor,  Motor Colour: Red Motor B;  Type Designation: Motor,  Motor Colour: BlueBoth items are motors and have the ability to record values against the attributes defined in the class.  What I am seeing in IFS APPS 10 UPD8 is that the attributes are no longer independent from each other.  If I change Motor A to be red, then all motors in the system are now red.  I know that we can attach a technical class to

Hello,In the Service and Maintenance module in Apps9 the ‘Prepare Work Order’ screen and ‘Report In Work Order’ screen both use the ActiveSeparate logical unit and the ACTIVE_SEPARATE_UIV view.However the field Err_Class is only available in the Report In screen, is it possible to pull this field into the Prepare screen as an insertable and updatable field, and if yes how? The values for Err_Class are determined by another table, the WorkOrderClassCode logical unit, not sure if this impacts what I want to do.Thanks Sarah

I am able to attach the file in a dialog which i created to send the email but email is not going with the attachment, can someone help me with this?

Hello,I have a customer who will use MWO Service, and they do not want all of the tiles visible on the home page. Is it possible to remove tiles from the App? If so, I would be grateful for an explanation how to customise the home page.Thanks Graham

Hi all,I want to whether through document management can we define different set of fields based on document class?E.g: Document class A - Fields needs to be shown Field 1 and 2Document class B - Fields needs to be shown Field 3, 4 and 5Thanks for the help :)

Does anyone have the list of keywords that can be used in IFS mWO Mobile Integration? I am looking to pass the task number as a parameter to a web page mobile integration.The example that comes in IFS out-of-the-box is one to pass the MCH_CODE to google. https://www.google.com/search?q={MCH_CODE}&oq={MCH_CODE}#q={MCH_CODE}+manual I am looking to know if there exists a list. Thanks,  Curtis Taylor

  Hello AllWhen a additional work is created in mWO with option: Report additional work that I will perform.System creates  Temporary Task No, I have executed Task and reported time.However the Task No is not showing in WO:991     

In Feb 2019 this was announced: PTC And IFS Partner To Deliver Powerful Field Service Management  https://www.ifs.com/us/news-and-events/newsroom/2019/02/21/ptc-and-ifs-partner-to-deliver-powerful-field-service-management-and-aerospace--defense-solutions-that-optimize-people-and-parts/We are wondering, if there are any integrations available and how succesfull this new connection is. Who was able to experience any outcome of this strategic collaboration (Servigistics)?I was also looking for the webcasts, but was able to find only these links, which don’t work. „Optimizing People & Parts: A&D Innovations with PTC & IFS“  „Optimizing People & Parts: Field Service Innovations with PTC & IFS“ Thank you for any feedback! Regards Martina

Work orders are not transferring to the mWo application : Unexpected error while calling server method UplinkServices/RegisterUplinkURL Cannot get a WO transferred to a mobile. Looking through our mobile user logs we can see the following error : Sending Push Notification: Authenticator Token: '7ec05efd6f2a44e0a9b59c70e6415d8c' is invalid.

How to check the HTM version in PSO?Need your support

How to perform hardware sizing in PSO?        To do a hardware sizing in pso what need to be considered . how can we derive how many no of I/O servers and Optimization server is required?.         Can anyone illustrate with an sample        

Is it possible to prevent work orders tied to pm actions from being cancelled?

Hello, by design the work order lifecyle is very open, allowing many transitions (forward, backward) to simplify and speed up the management of work orders.However for companies which would like to go through a more consistent and streamlined process across multiple entities doing maintenance, is there any way to set up the allowed and forbiddent transitions (e.g. it could be mandatory to have a work order always going through “Observed” status?). No BDR seem to drive this capability. Thanks!

I have requested 5parts from the inventory. Now it would be received by me. But of the 5 parts I need only 3 and rest 2 I need to reject due to certain reason. For the serialized parts I checked on the 3parts and rest 2 I didn't checked on the Receiving Unit list. Then confirmed it. But I can see all are received.How can we reject the same. Can anyone help on this?

Hi,I am unable to find where are the permissions to enable list of values for Maintenance Priority on Active Work Orders screen.All MAINTENANCE_PRIORITY, MAINTENANCE_PRIORITY_API, ACTIVE_WORK_ORDER_API.Get_Priority_Id and dlgDynamicLov have been enabled to the user but the List of values option is still hidden. We have recently upgraded from Apps 8 to Apps 10 and we did not have this issue on Apps 8.  

Hi Experts,One of our customers would like to know if there’s a plan to include a task_unit tab in the baseline Task screen.Even though the customer themselves could configure it, they want to know if the feature is going to be added in a later release. Thanks,Minindu

We are currently running Apps8, mWO on-prem. This means we cannot use the app from the Microsoft Store (as we were informed from the very beginning it is intended for Cloud only) and instead we have to use the executable file from the TAS.Windows changed their rules for sideloaded apps. It used to be controlled with a simple setting in Developer Mode. We are no longer able to install the .exe file from our latest images which have a version that is after 1909.Is there an updated .exe file that accounts for this Microsoft change?