Service (Touch Apps, MWO, MRO)

1896 Topics

VABALKDo Gooder (Employee)

Setting up Document Distribution e-mail notification

I’m trying to setup e-mail notifications in Document Distribution.But once document distribution is executed, nothing happens, there is not even a record under “Application Messages”.I’m I missing something? Please help. According to help documents following setup is complete.The user ID you logged with must be connected to a person in Persons window. The persons who are inserted into the document distribution list must be registered in the Persons window. You must have selected one or more documents before using the menu option for document distribution. If you are using e-mail notification as the distribution method, the appropriate e-mail address(es) must be registered in the Person /Comm.Method tab.Also IFS _CONNECT is properly configured and works fine sending emails with other event actions.

2611

3 years ago

malik.sallyHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Document Attachments and Object Transformation in Aurena

Hi All,I need some assistance from the wider audience, to figure out a way in Aurena to connect documents to line level items.Background - Apps 10 upd 9 (going on to 11 pretty soon), 100% Aurena usage intended , as still in implementation stage some tasks are done in IFS EE.What configurations are required to enable line level document attachments in Aurena? (ex: Purchase Requisition Line)Currently the settings are as follows;How do we attach a document on line level in Aurena ?( ex.Purchase Requisition Lines). When a document is attached while the PR line is select, the document still gets attached to the Purchase Requisition Header section. In IFS EE, we select the PR line that we need the document attached and a drag and drop to the document pane does the job. I can’t find a way to do this in Aurena. Object Transformation doesn’t show up on line level. How can this be enabled. Ex: Purchase Part has a document attached. Object Connection Transformation is enabled to show Purchase Par

6512

3 years ago

chfmartinezdDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Equipment object out of operation and PM still active

When changing an equipment object to Out of Operation, is there any way to automate obsoleting the PM’s actions associated with the object? Or to at least be warned that PM Actions are still active?

871

3 years ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

360 Scheduling Jobs Performance Issue

We have 360 scheduling Jobs (Create and Change) which are executing in 8 to 15 min interval to plan the work order scheduling. Usually, these Jobs takes 20-30 sec of time to execute but sometimes, these are taking 1-2 min of time.What could be the cause of this performance issue?

1293

3 years ago

CALOESDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Search documents in IFS Cloud

Please, in IFS Cloud…. Where is the functionality equivalent to the search in document management that existed in IEE?

2372

3 years ago

oladeleDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Selecting the correct report parameters - Notification Messages

When attaching a report to a notification message, what format does the report parameter need to be in to ensure the report pulls information if the report has required operatorparameters

2092

3 years ago

BertelLundgaardDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Client scripting - setControlEnabled on iOS

Hello I have a client script utilizing setControlEnabled. The script turn fields on the Mobile device into ReadOnly or ReadWrite, based on certain paramenters (task.task_type). The script works perfectrly on Android, but does not work on iOS.Is there a workaround for this issue? Is this a system bug?regardsBertel

1233

3 years ago

Ibrahim NaazirHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Reporting expenses in MWO in different timezone from application server

Hi,A company has a site (101) located in Sweden and the application server timezone is also in Sweden. Now if a technician from that site 101 needs to travel to another country to work on a work task (like Sri Lanka), when they report an expense and use the current mobile time in Sri Lanka which is 4 and half hours ahead, you will get a failed transaction that the transaction time cannot be a future date.We cannot set the time offset for that site as there are employees working in that site. One solution is to not change the timezone of your mobile device, however are there other solutions functionally that someone can take to avoid this problem? Or is keeping the timezone on your mobile device the same as Sweden’s timezone the only option here?Another example would be if there is a site located in the U.S and they travel to other states for their work tasks which have different timezones. They will face this issue as well. Appreciate any help I can get.

2886

3 years ago

Bertrand DoussetSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Proxy problem with ArcGis

Once selecting a GIS object and trying to connect it to an IFS object, the hereunder message fires. Seems my proxy definition is wrong, but I’m a bit lost amongst the different possibilities offered by documentation and what the integration tries to do in such a case as no IFS object is selected at that moment. Why choosing an option and not another ?My actual proxy is : <serverUrl url="http://services.arcgisonline.com/ArcGIS/rest/services" matchAll="true"/>

3183

3 years ago

AroSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native configuration documentation

Hi FolksWhere is placed MWO Aurena Native documentation of configuration, parametrization etc.?

2473

3 years ago

kwcSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Revision record is currently locked - Background Jobs failing

Hi, We have often background jobs failing due to locking.There are a lot of “Please try again later” messages.“The update could not be performed since the Document Revision record is currently locked. Please retry the operation. ORA-20113: DocIssue.FND_LOCKED”. How can we find more about this? We could click on “Show Details”, which lets us know which document was involved. Would like to know why it was locked. Was it simply because someone was looking on that document? Thanks in advance! Regards,KW

11586

3 years ago

AngeloPavDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Customer Portal - Query Metadata Operators

How do we enter different Operators such as “Like” or “Is Null” in the screen data base query, as in the example below? We have tried adding the operators into the XML query directly but these are removed as they are not detailed in the section shown below which appears just before the XML query in the screen metadata. See highlighted bits below. "primary_table": { "name": "product", "key_attrs": [ { "key_attr": "product_id" } ], "constraints": [ { "name": "product.place_id", "operator": "EQ", "variable": "portal_places" }, { "name": "product.part_id", "operator": "<LIKE>", "value": "ABC" } ] }, Or, "name": "product.service_id", "operator": "EQ", "variable": "" (or NULL)

1050

3 years ago

MehalDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Duplicaton - potential IFS bug

Steps to reproduce:I am creating a new document using "Create Document Assistant".I provide details and attach a local file on “Document Information” screen then I clicked on Next.I kept “Correspondence Info” blank and clicked on NextI kept “Select Document Folder” blank and clicked on NextNow, on “Other Connection” window, by mistake I entered incorrect Project number and clicked on Finish.When I check under document list two documents get created.Investigation done so far:On further investgation using debug tool found that issue is with screen “Other Connection” when you click on “Finish”, application first creates document and then tries to validate connection object. If connection object is not valid, it presents error but does not remove document entry. Now, if user decides to fix the project number correctly after error and clicks on Finish, system creates another entry of document.Issue is only where there is an issue with “Other Connections”. Is there a way to exclude “other

1474

3 years ago

Johan NewmanDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Document Object connection

Hi, Have found an issue where the object key is different if we do the connection from the “object” page or from the Document Revision page. ExampleGo to page Part Revision and attach a document. Go to the Docuement Revision page and look at the Object Key for your newly created document. object key (CONTRACT=WL^ENG_CHG_LEVEL=1^PART_NO=ABC^) Delete the connection and instead add it manually from Document Revision Page. Select Object LU PartRevision Find your part using FIND in Object Key and save Object Key: (CONTRACT=WL^PART_NO=ABC^ENG_CHG_LEVEL=1^)You see that PART_NO and ENG_CHG_LEVEL have switched place?Causing some issues in report development. @Mathias Dahl do you know the reason for this?

2781

3 years ago

Bertrand DoussetSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

ArcGis map fails

Hi,I’ve just followed up an old guideline to implement our ArcGis integration available on our Race databases. In the layer customer that has one IFSID 99, I have an error when selecting the GIS object on the map. “Mandatory field “IFSID” is missing in layer “Customer”. You cannot connect objects in this layer”. Any idea what it means ?

841

3 years ago

malik.sallyHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Recommendation for Notify Me in Apps 10

Hi All,Does any one of you know which one from the below app does IFS recommend?IFS Notify Me 10 IFS Aurena Notify Me 10Customer is in IFS Applications 10, Upd 9 (Potentially moving to Upd 10 or 11)Thanks in Advance & Regards,Malik

2574

3 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO Database SQLLite

I am trying to connect to mWO Service 10 SQLLite database. Does anyone know the path to the db on the windows device or how I can browse and export data from that database?

812

3 years ago

TharinduHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Dynamic folder path for local check-out documents

Quick customer question… is there any way we can make the path to a folder dynamic in IFS? Ultimately we want to use an user’s folder instead of C:\temp for the below as this is a security concern. (I.e. C:\Users\$USERNAME$\AppData\IFS\Temp)

7744

3 years ago

UmarDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile WO - alternative method for customer signature

Does anyone have an alternative solution for getting a customers signature for the report in of a work order without having to hand over the mobile device to the end customer. Due to covid we have some customers refuse to handle the mobile devices.is there anyone else who has had this issue?

1653

3 years ago

Wayne HandleySidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

PSO Appointment View

Hello, I am currently having Issues with Appointment booking screen in PSO. we are integrated with apps 10 and can use the appointment booking features within Apps. However, when we look for the any work orders in the appointment booking screen within PSO (6.0) no work orders appear. Any help would be appreciated Thanks Wayne

1092

3 years ago

KLNADEESHDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can we user global parameters in Aurena?

How can I use global parameter(‘#PERSON_ID#’) in Aurena lobby element?

1421

3 years ago

cjohnsonSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Automatically release all Fault Reports

Hello, I am looking for a way to have all submitted Fault Reports automatically released. I was not able to find any community posts related to this, and there does not appear to be any Site settings that would allow this behavior. Any direction would be greatly appreciated!

591

3 years ago

AmySidekick

asked in Service (Touch Apps, MWO, MRO)

List of Views Permission Sets

Hi everybodyIs there any way to see which view has which permission sets?(like object security report) I want to see all of them. Is there any quick way Thank you

1871

3 years ago

Steve HurstHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Script error (baseline)

Before I log this in LCS, I thought I’d post it here in case someone has also seen this and has a solution!I have been getting the attached error on both FSM6 update 7 and update 8 (I have not seen it on update 6). I have created a new mobile design and have created a couple of non related client scripts. The sequence is as follows:Install app on mobile (iOS or Android - fails on both) and activate (or initialise an existing installation)From Home screen tap Jobs to go to the JobList screen - all OK - no errorsGo to Design Screen (JobList)Refresh ScriptsPreviewFrom Home Screen tap Jobs to go to the JobList screen - get the attached errorThis now always happens until an init as above.Note the error is referencing the baseline script although if I replace the script with a custom version with the same code, then the same error occurs. If the Field Service baseline design is used, the same thing happens.

1392

3 years ago

siva.cgDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Document Management REST API

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps: a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument) b. Upload an external file to previously created IFS document c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

11773

3 years ago

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Service (Touch Apps, MWO, MRO)

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