Service (Touch Apps, MWO, MRO)

If we happen to need to restart the IIS web site for our TouchApps server, then TouchApps no longer works (503 error when loading customer portal page) 

Hi Team,Is there any specific parameter that controls Customer order status ( Whether stopped at Planned or get released) when an order is created from invoice preview?( Order Type is already set to automatic processing )  

When trying to login from Aurena Scan it 10 the following was shown : Reference : IDP-fu9S0W23xyg4 Code : IDP_PROTOCOL_FLAW Message : Request failed to fulfil protocol requirements Information : Invalid redirect URL  After the investigating the Issus i found the customer’s middleware server console didn't have the redirect  URI ifs-ifsaurenascanit10://auth configuration added . But after adding the configuration the issue still hasn't been solved Can anyone please advise? 

while accessing Microsoft Office applications on my Windows pc 0x00000020 , I’m getting some kind of error code or error message , I have tried few online repair to get rid of this issues but not getting any true result. While accessing Microsoft Office applications like Word, Outlook, Excel and PowerPoint I’m facing this issue with my computer and laptop.

In the Summary screen(DebriefSignature) there is a “Tick mark button” . Once we click on it, it asks to complete the task YES or NO as pop up. I want a validation on it and don’t want this pop up to come up. But in Mobile we have options to add ‘BUTTON_SAVE’, ‘BUTTON_ADD’, ‘BUTTON_NEXT.’  I added the BUTTON_NEXT and put a validation on it(Event Type : Override).  As I don’t want the pop up to come up so I chooses the Event Type : Override  instead of Validation . I checked the “Tick mark button” is working as per the client script tagged to the BUTTON_NEXT.  But one thing I observed the technician signature is not getting added once I click on   “Tick mark button”.  It is getting added once I make the Event Type : validation. But in validation I am getting POP up which is not required. Can any one help me in this what is script written behind  “Tick mark button” . So that I can add this in my script to get it validate as well as I can save the tech signature. 

Hi Community, at a Customer we discovered the problem that tasks assigned to a ressource and send to mobile are not synchronized anymore. We discovered in the debugger that two values are NULL in the transaction, but we could not find out why.  The funny part is, that the work tasks are transmitted to the device after re-initialization. Happy for any ideas and solution attempts. Client: Apps10/AurenaApp: Service10 BR Sven

We are working in APP 10 IFS MWO Service App with Transport tasks and encountered an issue where mobile user cannot see part/Material in "My Stock" in MWO app when a transport task is performed from warehouse to warehouse. The user has quantities available, and it did not show up in " My Stock" in MWO app and the user is unable to see material when he is doing a Material Requisition.

We developed IFS ERP modules and looking for NotifyMe application to be installed and utilized in our organization. I’m looking for a development & configuration documents to  implement the solution.   Cheers. Hatim.

Hi All,   This is on how to get a profiler report via the IEE debug console. You need plsql developer to view this report. First go to the system parameters and Check the Profiling is allowed. If not set to 'ON'. Restart the IEE.     Enable the debug console. Go to tools --> Advance --> Profile Server Invoke. In the comment section give any value. (This is useful when finding the report)   Start the session and do the steps in IEE (which you want to measure the performance bottleneck). After steps done press stop in debug console. Now log into the plsql developer. Open a new test window. Go to the profiler tab you will see the profiler report on the name given in comment field. Cheers!!!!

In the MWO Dashboard normally the count of records exist displays. But for some elements this no is not displayed at first but appears later after around 12+ seconds.    12 seconds laterHow can we identify the reason behind this? Is there a way to optimize this? Thanks in advance./Neela  

Hi community,App 8 SP1 F1 SP2 App: sales_companion_2.1.2_versioncode_19.apk Does anyone know the compatible Android versions with this app and version? Thanks.

The business case is the following:The technician wants to return a serialized part (old part: Parts No is known in the server, Serial No is unknown in the server) in the mWO. The part was never available on his assigned stock (warehouse) and the serial number is unknown by IFS.Situation in mWO:If I open the dropdown of field Part No, I only get a restricted list of parts. In field Serial No it is not possible to add SN which is unknown as a Part Serial. The mentioned functionality is available in IEE.Does anybody has an idea how to handle this in mWo: select all inventory parts and enter a Serial Number which is unknown by IFS, same functionality as in IEE or AurenaThanks in advance

Hi community,Product: App9 - UPD16 A customer has 24/7 service globally and they are scheduled to run Refresh All Inventory Parts twice a day. It’s running for 2+ hours sometimes (not identified the situation). Usually it runs within 10mins for them. Since they have many mobile users connecting to the system during the same time period, and since the job locks all these user sessions, the system run out of the connection pool and goes down for all users. Question:Can this job “Refresh All Inventory Parts” scheduled to be run based on site? So that they can schedule few jobs where each job runs in off-peak time for each site. Appreciate any inputs.

I am able to find some guidance on a reverse proxy using NGINX, but is there anyone out there using Microsoft Windows 2016 as a reverse proxy system for connecting TouchApps to external clients?

Hi Everyone, Error: We have an error in mobile app: ERRINV: The "Resource Activity" has already been removed by another userIt happen when user try to accept the task by mobile. The problem is that not happen for every accept task, but it happen every day.

HiIs there any doc you can recommend about how to setup RA at 21R1

Dear Experts,Can u help me why i am not able to update the License usage and Person ID in Create user screen for IFS Cloud 21R1 .how can i do that..Please help. 

Hi CommunityIs is possible to move a serial number in an other Functional object with MWO ?I’m using Aurena 21R1

Can we navigate to the assistant’s specified steps?? Suppose I want to navigate to final step of an assistant from my custom page.Is it possible??

Dear experts , facing issue on IFS Cloud 21R1 MWO where we are not able to view any attachment ..but the same attachment we are able to see in Aurena screen.Please help on this...

Hi Community How the Work to prepare in MWO is filled ?  

I am creating PM Actions for each of my functional objects that need a yearly Preventative Maintenance done but system will only create for current year. (We have IFS9 version)I am using the Separate PM Action:Under General Tab- enter start date 6/15/2021 as DAY start unit then Interval of 1 and Interval Unit as YEAR. Yes is the Generatable  Then on another PM I added a Calendar ID that we use for 1st shift to not have IFs schedule or generate a WO on a holiday or weekend.  BUT still nothing is created for other years like 2022, 2023, 2024 etc.why?? Does the revision need to be checked off and I have to create new PM for all my objects every year? 

Hello.I have a question about the IFS service management area.(It's IFS Cloud, not FSM.)■ Case・ Assuming that a delivered device (eg, commercial refrigerator X) has a problem and is subject to recall.・ For delivered equipment, we have concluded a maintenance contract and are managing after-sales service with IFS.■ Question-Is there a function to issue a "Work Order" by specifying the serial number 10-30 of the commercial refrigerator X?(I want batch processing)

Are there any means to send a work task to MWO pool (Cloud) automatically before it has been assigned to a certain resource?Did not find any suitable Database Task method under MWO component to use. The case behind is that there would be PM Actions that generate work requests/tasks that are executed on daily basis autonomously by the operators and supervisor intervention to assign tasks in between is not needed.Just take the tasks from the pool as they get generated.

How can we display current task status as default and next task status are in drop down of task_status fields.Let's say status flow isOpen to BookedBooked to committedCommitted to acceptedCommitted to rejected We need to display committed as default and in drop down it should show only accepted and rejected. Can anyone help me on this