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Resource group in New work MWO

  • December 31, 2021
  • 8 replies
  • 197 views

lopespetro
Hero (Customer)
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Hi everyone.

As I try to create a new work (request work that needs to be done or create work that I will perform or report work that I have done), the resource group is mandatory but the list is empty.

The user is already in resource group.

How could I enable it?

I’m using the latest version of playstore IFS MWO maintenance 10.14.1362 in IFS 10 UPD 12.

Tks a lot

 

 

Best answer by Nimesh Kasun

Hi @lopespetro,

I assume you have created the Resource Group correctly with the Resource Type: Person Group

 

Would please check with following sample data ? - Note - Data can be differ based on your business scenario

 

 

Additionally »

 

 

If you did any modification, proceed with an initialization and check whether if it solved your issue. Make sure the correct user has been added to the Resource Group.

 

Please let me know if worked.

 

/Nimesh

This topic has been closed for replies.

8 replies

Nimesh Kasun
Hero (Employee)
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  • Hero (Employee)
  • Answer
  • December 31, 2021

Hi @lopespetro,

I assume you have created the Resource Group correctly with the Resource Type: Person Group

 

Would please check with following sample data ? - Note - Data can be differ based on your business scenario

 

 

Additionally »

 

 

If you did any modification, proceed with an initialization and check whether if it solved your issue. Make sure the correct user has been added to the Resource Group.

 

Please let me know if worked.

 

/Nimesh


lopespetro
Hero (Customer)
Forum|alt.badge.img+13
  • Author
  • Hero (Customer)
  • December 31, 2021

Hi @lopespetro,

I assume you have created the Resource Group correctly with the Resource Type: Person Group

 

Would please check with following sample data ? - Note - Data can be differ based on your business scenario

 

 

Additionally »

 

 

If you did any modification, proceed with an initialization and check whether if it solved your issue. Make sure the correct user has been added to the Resource Group.

 

Please let me know if worked.

 

/Nimesh

Hi @Nimesh Kasun , tks for the info.

Yes. All I have done as you mentioned above.

I’ll try with another user and mnt org to see if it works.

 


Nimesh Kasun
Hero (Employee)
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  • Hero (Employee)
  • December 31, 2021

Sure, let me know the results. :relaxed:

 


Bandula
Hero (Employee)
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  • Hero (Employee)
  • January 1, 2022

Hi @lopespetro  We check connection sites of resource groups against site of new task you are about to create. So please verify you have correct data set up for combination.


Dakshinie Wickramasinghe
Hero (Employee)
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Hi @lopespetro,

Please check Capacity basis tab in the resource details. There should be a record with your resource group.


lopespetro
Hero (Customer)
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  • Author
  • Hero (Customer)
  • January 3, 2022

Hi @lopespetro  We check connection sites of resource groups against site of new task you are about to create. So please verify you have correct data set up for combination.

Hi @Bandula , tks for the info.

Yes. The company and site connections are OK.

I’m doing more testes this time and I think it’s something related to a delivery applied last week to fix th report in fields bug.

I’m gonna check with support and let you guys know.

Tks a lot.


lopespetro
Hero (Customer)
Forum|alt.badge.img+13
  • Author
  • Hero (Customer)
  • January 3, 2022

Hi @lopespetro,

Please check Capacity basis tab in the resource details. There should be a record with your resource group.

Hi @Dakshinie Wickramasinghe , tks for the info.

The capacity basis are OK, also the start date and %.

I’m doing more testes this time and I think it’s something related to a delivery applied last week to fix th report in fields bug.

I’m gonna check with support and let you guys know.

Tks a lot.


lopespetro
Hero (Customer)
Forum|alt.badge.img+13
  • Author
  • Hero (Customer)
  • January 13, 2022

Hi all.

IT was a delivery problem who cause the issue.

Tks a lot for everyone’s attention!