Solved

Remote Assistance no sound on Android (11) device

  • 17 November 2021
  • 5 replies
  • 69 views
Marc
Rank
Userlevel 3
Badge +7
  • Marc
  • Sidekick (Employee)
  • 28 replies

I have the lastest MWO app (28 oct 2021) and use it with IFS Cloud 21R1.

I can make calls and hear the ringing sound on the mobile device but I cannot hear the person in the backoffice. The other way round, the person in the office can hear the mobile engineer.

Is this expected behavior or should there be sound (which I expect when I look at the Cimcorp demo video).

Does anyone have any suggestions besides checking if all volume controls are on ;-)

icon

Best answer by James Ashmore 15 December 2021, 12:10

View original
There is always a good time for a coffee
This topic has been closed for comments

5 replies

James Ashmore
Rank
Userlevel 6
Badge +16

Hi Marc,

This is an issue on Android only. There is no audio during the Remote Assistance call. We are working to correct this ASAP

Audio works correctly on iOS devices.

Cheers

James

James Ashmore
Rank
Userlevel 6
Badge +16

Hi Marc,

 

Could I ask you to test this again please. We have done further testing internally on the 21R2 track and cannot re-create this issue. 

Cheers

James

Marc
Rank
Userlevel 3
Badge +7

I'm trying to test but RA keeps on crashing on the desktop.

So, i"m currently not in a position to tell you if the sound works or not.

There is always a good time for a coffee
James Ashmore
Rank
Userlevel 6
Badge +16

Please use Edge to test on the desktop. There is a HL issue with Chrome that will crash the call for most users unfortunately

Marc
Rank
Userlevel 3
Badge +7

I can confirm that it works with Edge.
Is Edge the best browser to use with IFS Cloud?

There is always a good time for a coffee
Terms & ConditionsCookie settings