Service (Touch Apps, MWO, MRO)

I have scheduled a Seperate PM Action so that we do it once per year. As I set Valid From to a date one year back, the system created two work orders, wich is correct as two of the dates have passed.However, I decided to cancel the Work Order for previous year as we are going to do the maintenance now (wich is the second created work order). Now when I look in Mainenance Plan Analysis it still shows both work orders. Is there an easy way to not show work orders that have been canceled? Option:Is there a way to open a cancelled scheduled maintenance work order and set Actual Finish date to the same day as the work order was canceled?

We added a custom field for work orders in the mobile app. How do we get that field to show up for all mobile users? Does it require an initialization or a profile push?

Hi all,Any support from the community on how you went about the selection process for mobile devices to support mobile work order, i.e. mobile device selection criteria (e.g. size, performance, ease of use, employee acceptance/preference)thanks 

I have developed 3 lobby elements for the Customer 360 Context Lobby Pane.  I would like all those in my organization the ability to see these elements when viewing the Customer 360 screen but no one can except me.How do I make these elements visible in the Context Pane to all users.

While initializing, two of our users received the message “Sync process is failing”. How do we stop the app from continuing to initialize when the message is displayed? We are using IFS 9.  

We found that when parts are received into inventory in IFS (via Register PO Arrivals) instead of receiving on the mobile app, those parts don’t show in the user’s inventory in the mobile app.  Does anyone know why? Is there a way to “correct it” so the stock does show in the mobile app for the user? We are using IFS 9

Hi All.Could someone help with the situation that I created a Workflow Configuration but after sync it’s not working.Running apps10 UPD14, mwo maintenance 10. One thing I have noticed after investigation is that as I query the views, the site access is not visible linked to the configuration seq field. Please take a look in the prints. In the WORKFLOW_CFG_FILTER view, the workflow ID is there, but in access not. Am I missing someting thing or it looks like a BUG?tks a lot   

What does it mean when there is a warning in the mobile app sync log? Does it mean that the data didn’t sync? We are using IFS 9.  

In Aurena, in the technician portal I see unassigned tasks as tasks with resource group I belong to. Is there a way around this? Can we show unassigned tasks using the team that’s connected to the task instead of the resource group? 

Has anyone had any performance issues with Maintenance Surveys (eforms) for mWO Service 10.  We have some survey that take well over 60 seconds just to open and this was on a windows client.  We are using mWO Service 10 v1.6

Hi,please advice how to validate 2 values in lobby in FSM. Value 1 -   >#TODAY#Value 2 - <#TOMORROW#e.g - >#TODAY# +<#TOMORROW# at the point of navigation system doesn’t validate the “+”ThanksRavi

Hi Guynow we are using aurena agent to print report ,but which has the watermark in it.how to disable it ,thanks very much 

Hi Everyone, Someone know how to modify the value of “Next Date” field?After apply any mobile delivery the “Next Date” is increased for many hours. How to fix it? Regards, 

I am trying to setup so that when we have a work task with an “latest finish” date, we get a email notification when the date is getting close, like the week before end date. Is this possible, and if so how do I do this ?

Can anyone advise if there have been any issues noted on MWO crashing when trying to access work orders via an iOS deviceIn our demo environment (https://ifspsa3-d07.demo.ifs.cloud/), I have work orders assigned to a technician but in MWO when I click on the work order, the app crashes out. When I log into a Samsung Tablet, I am able to access that work order without the app crashing. Can anyone advise if this has been an issue reported by anyone else who uses an iOS device to demo MWO?

Code from MaintEngApp.client. Hi Everyone, Someone know why the mobile try to get Resource Activity Seq by database(select *from ifssmg.resource_activity_alloc where resource_activity_seq            IN (SELECT resource_activity_seq FROM ifssmg.jt_execution_instance WHERE (task_seq, execution_instance_seq)            IN (SELECT task_seq, execution_instance_seq FROM ifssmg.mobile_work_order_uiv)) and   resource_seq = to_char(ifssmg.JT_TASK_RESOURCE_UTIL_API.Get_Resource_Seq_For_Person(ifssmg.PERSON_INFO_API.Get_Id_For_Current_User()))) if there is it in the first line in “TaskResourceSeq”.I´m facing the problem with Rescource Activity Seq NULL during the accepting task in the pool.Note: After the error in failed transactions, I do the select above the register is shown. Thanks,

We use inter-site purchase orders/customer orders to order inventory for our tech’s who use the MWO. All inter-site parts are moved to Inventory Part in Internal Order Transit and must be received from there. Do parts that are in the Internal Order Transit appear in the mobile app to be received? And if so, do the users just receive them as usual or is there an option to receive from Internal Order Transit? thank you

Notify Me configured notification not appearing in IFS 10.The customer has an approval process in Sales Quotation  based on the document management functionality. We have created the configured notification in the Touch App Server to show the next approval step from the Approvals screen. I’ve been reading that I  should also create some custom events/custom actions to somehow push the notification in the Notify Me App (similar with PO notification). Does anyone have an example how such an event should be created based on the approval_routing_api?

At Honda Aero we use VIM to maintain our jet engines.  We upgraded to Apps 10 back in December of 2021.We use Intersite between 2 Companies to do invoicing and payments.  It’s a long story…During the initial implementation project (on Version 7.5) we didn’t find a good way to do quoting and invoicing so we created a monster way to do it.We use Maintenance Orders for the work and found that Apps 10 has a Maintenance Order Quote process.We paid IFS to have a Services Consultant test it and try to get it to work, but she gave up and said it needed more fixes. This was back on Apps 10 Update 3, I think it was.We are now on Update 15 of Apps 10 On Premise version (not the Aurena or Cloud).My question is this:Do you know if the Maintenance Order Quote process functions completely now?  And if it does, who from IFS can work with us to get it going here?

Hi,I am a bit confused by Service Contract vs Request Contract. I have been working with Service Contracts but not with Request Contracts.There seems to be some similarities/overlapping functionality, but are there an “official” recomendation or best practice when to use either one of them?Best Regards,Jonas Hermansson

We just upgraded to  Apps 10 UPD 14, (from UPD 8) and are now being asked to re-enter our credentials each time a work task is finished. This is the case every time, unless they Create New Work, and enter it in themselves. I am unable to find a setting to turn off the re-entering of credentials. Anyone have an idea?

We have an upgrade project where Configured Parts are manufacured, sold and Maintained. In the Maintenance process, sometimes the configured part need to be replaced, and this requirements starts from an Service Order. The Configured part needs to be procured, and belongs to the BoM as maintained.As the only scenario for now is to create an customer order line but this has several negative side effects. All service technichian will need to run different processes if it is an configured part or not, the progress and delivery date of the parts will not be visible to the service order. The cost follow up of the service order will not be aligned with the cost of the configured part.Is there any ongoing solution to include this Gap into the Core solution?

Hi,although I logged this issue before we now experience the same problem again on our environments.I have tried this with the Edge Browser (as per previous topic answer) and with 3 different Android devices and 2 separate application users. For all of them there is no sound on the Mobile Device. That means that the engineer cannot hear the person in the back-office.What needs to be done to get this working again?It is a 21R2 environment.Thanks,Marc

Hi in a Customer project we struggle with material scourcing.   The example is where there is an central wharehouse somewhere within the same country and the service is to be done eslewhere. Therefore we need to have an freight forwarder to perform the transport.In the current solution where you have an material demand in a work order one create an Maintenance Material Requistion, which may then create an Pick List.  There is an possible solution to create an transportation task. But the transportation task does not have the functionality of the Shipment, where we are able to assign the transport to an specific Freight forwarder and produce transportation documents.We are in need of creating Shimpent out of the Planned material where we need to deterimne if the material shall be delivered to the address of the work order or an internal address ( and the service tech will bring the goods to customer) , When the shipment is performed the goods must be issued and included into the next In

Good Morning - Can anyone advise how the ‘Report In’ tab field can be increased in size within the MWO? Many Thanks for your help.Dave