Service (Touch Apps, MWO, MRO)

Hi Expert, Now we got the error when installation Touch App server for Apps10.We use IFS Aurena UI and also access URL by IP Address instead Server Name as below picture.Please assist me how to solve this issue?Best Regards,/Somkit  

Has anyone run into the scenario where, when the status of a work order is changed, the mobile app automatically closes?

Hi,   We are in the process of implementing TimeTracker in our APPS10 roll-out. We currently have an issue with basic data synchronisation (see below).   Has anyone already had the same issue, and how was it solved ?   Regards,   Martial

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and I’m trying to find the view name where the signature from the survey answer is.I need to insert it in crystal reports.Could someone help please?This is an employee survey type. So, there is no task number. Another thing is as I click to show the signature, it does not show on browser.Tried with Chrome and Edge.  Tks a lot

Hi everyone.Is there an option to create a custom field or edit the logic of an existing one to insert a logical condition?E.g.: If the user choose NA of one field, the Remark field is required (like the eform type of answer (Yes/NO))Tks for help! 

Hi,Does anyone know about this failed transaction? ERRINV: Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSPET"."MOBILE_WORK_ORDER_CFT"."ROWKEY") USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0This happens as I incomplete the assignment. Tks.

Using Apps9. Some of my users are locking themselves out of the MWO after 10 password tries.  Does anyone know the following:How to change the login attempts from 10? (not that I want to, but would like to know where it’s configured Where in IFS can you see that the user locked themselves out of the MWO.  Is there a MWO profile, that would allow us to unlock their MWO account? Currently, I’m resetting their IFS Password, requesting they change the password in IFS first, then use their updated password to get back into the MWO. Is this the right direction? Does the lockout unlock itself after x number of hours (overnight?) I will test for this, but if anyone knows..Thank you,

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and the notification in mobile is not working.What may it be?Tks a lot.The push is not checked in mobile user;Sending manual notification works well in background but the user does not receive it. 

Hi,Has anyone encountered a HTTP 401 unauthorized access error on the ScanIt app before? If there are suggestions it would be much appreciated.Thanks,R

Dear ExpertsAs I try to test IFS MWO Service 10 App in Android Tablet, I found that there are a lot of lost (Error)  while using application when compare with using this App on ISO that no error.Please see the information of Android version in the picture below and testing clip VDO in attach file Android VersionTabletBrand : SamsungModel : Galaxy Tab S7 FEModel No : SM-T735

My MWO - Service APP (IOS) updated last week 22.2.479.0. Ever since then, it keeps exiting without any reason. The app just shuts down and goes back to my phone home screen. This is connected to our standard Demo system in 21R2.  

Good Afternoon,Is there a functionality available where a user can part-complete a MWO Survey, Save answers then return to the survey to complete? Perhaps an On Hold option? Many thanks for your assistance. Dave 

Hallo, Is there a way to automate the IFS reconfiguration steps? or to run in silent mode using scripts (in Apps 10)? Thanks

When an order is created from a service contract but we determine it was created in error, what is the best way to back this out? Right now the only thing we can do is post the invoice, then perform a credit and then re-enter the service contract.  Thanks!

I’m in Apps 10 IEE Update 13 and I need to set up the ability to add an attachment ( PDF ) to the return material logical unit and it isn’t set up.  When I go to object connection transformations I get the following error( see attachment).  I went down the rabbit hole...can someone get me out? 

We have an Invoice Preview created from a Work Order and when trying to Approve we get a background error of “Field [WANTED_DELIVERY_DATE] is mandatory for Customer Order and requires a value.” Where do we set the Wanted Delivery Date?  Using App10 Update 9Thanks,Gregg

I have been testing the Service Technician portal in Apps 10 and processing assignmnets through to complete. The Completed number increases. I have finished the assignment, the related task and the Work order so it is now historical - but the Completed number on the portal doesnt reduce. Is it just an ever increasing value of completed tasks for that user?   

our staff created 2 new customer orders. number X1 & X2the accountant can see all orders, only those 2 orders are disappear !user can see other orders for the same customer and other orders for the same project ! what shall i check.    

Hi, would it be possible to get the APK file for the IFS Time Tracker 9. It keeps disappearing from Google Play. As I understand it, this is because Google play think it’s a duplicate.

Hi FolksHow to handle RFI requirement according to qualified electronic signature in MWO >> "Digital signature of documentation directly from the mobile device at the customer's site. We require options to integrate to an internal authorization component with signing of documents/orders directly in the application".Can we support this in some way in the MWO? Any experiences?

Do you have a timeline? We want to launch it across our organization. 

Good Afternoon - Can anyone advise how Fields can be enlarged within the Mobile Work Order App - I would like to increase the size of the Performed Action Text Box - Many thanks

We have managed to get Absence Requests to appear on the Aurena Notify Me app from Apps10 Upd 12. We can approve OK but if we try to reject, it asks for a rejection reason. It offers a search field but we cannot click in it or type in it.I believe that the list of rejection reasons have not been synchronised with the device.Does anyone know how to make this happen?ThanksPaul

In IFS 9 service we are currently using the RMB to Hold a transaction for a manager to approve if we feel they need to approve if it should truly not be charged to the customer or if it was approved the correct account. Once the manager approves it was correct, they move it to To Not Invoiceable and close the work orderIn IFS 10 there does not seem to a be a hold transaction in the invoicing processThis also means in migration everything that we did have held moved to invoiceable. We do not hold all things for managers, but just some. What are some suggestions for what to do instead now?

I have created a Check in To Document Management report rule in IFS that stores a copy of a customer invoice pdf file to the logical unit CustomerOrderInvHead.This feature successfully attaches the customer invoice pdf in our DEV10 UPD10 environment which is using a repository type Database, the attached file can be opened and viewed.After implementing this feature in our PROD10 UPD10 environment which is using a Shared repository type the report rule feature does attach the customer invoice pdf file but users are unable to view or open it. The pdf file is also not being added to the shared repository. The error message they receive is “Failed to read the file from the file system repository \\example\path_name_here\invoice.pdf (the system cannot find the file specified)”