Service (Touch Apps, MWO, MRO)

Hi, A markdown Editor field has been used for one of the customizations in App10 Aurena (UPD9), but the below client error is encountered (appeared to be a RnD bug): Example of a markdown editor field used for a customization in Aurena (UPD9)Client error which is encountered in Aurena (UPD9) due to markdown editor fieldDoes anyone familiar with this client error or a relevant correction ID? 😊or else, Could anyone please provide me an example for a functionality in which a markdown editor field is used in standard IFS (Aurena or Cloud versions)?

Hi CommunityIs it Possible to use PM Route with IFS Aurena ?Thanks

Following are the Steps you need to follow In order to setup the basic MWO mobile user setup in IEE (for both aurena native and RTM mobile apps). Create a resource categoryResource Category Window Create a person type Resource group and connect your created category to the new resource groupResource Groups WindowConnect the created resource group to a structure. Now we need our employee to the resource group. In order to do that you first need to connect the employee to a company and a site. After you have the employee connected to a company and the site, double click on the resource group in the resource navigator and add the employee in the ‘Persons’ tab. Double click on your person in the navigator and connect the site and the maint org in the details tab.(If the employee ID is not fetched automatically in the “Details” tab,  connect your site, company and the employee in the “Connections tab” to get the employee ID fetched ).                           And finally check the “Mobile

Hi All,If we make an extension table for TASK table, named TASK_EXT, if we want this extension table to be synced with Mobile, do we need to make separate sync rule for that table ? As per my knowledge, usually baseline sync rule of TASK table take cares of syncing other extension tables, only when that TASK_EXT table is updated with TASK table itself. If I want to update only the TASK_EXT table (not with the TASK table) and to be synced with mobile, what should I do ? Should I add separate sync rule for that ? Explanation to this would be highly appreciated !!!Thanks in advance,Hushan Hasarel 

Hi All,I checked in sync rule and FSM sync rule but I didn’t get any code for part_usage_serial sync rule.Is it a issue or what I am really confused.Can anyone help me on this?  Thanks & Regards,Rajat

We are looking to implement TAS for MWO onto our App9  system but it’s all getting confusing as to what network setting we need and where the TAS needs to be.On the diagrams I got from the Exposing to Internet document, it implies that the TAS needs to be inside our network but our tech guys are thinking the TAS should be IN the DMZ, NOT the Intranet?Has anyone set up TAS on Apps9 and how have you configured your network for best security. We do not want to expose IFS directly to the outside world as it’s secure behind the firewalls.SHOULD TAS & MWO be in the DMZ? Is that the correct place to put it?Thanks

Hi Community,what could cause this kind of error message and how do you resolve it? The user had the error when he go into the New Material screen and click the add button.  

IFS offers an Address Setup in which the field length of the address fields can be changed. The fields are 100, by default limited to 35, but these can be changed. However, there seems no Address Setup for the Location Address. And the Addres1 field in the Location Address is per default 35 and this is too short for some street names in the Netherlands. Anyone ran into this issue and suggestions how to solve it?

We are implementing the Maintenance Planning Board but we are not able to see the planned and approved HR Absence in the planning board. Is there additional setup needed or is this an coming feautre? 

Does anyone create Serial Objects for software? We develop OEM machinery along with developing our own software that sometimes runs on a serialized machine (Serial Object is created for the machine) and sometimes runs independently of the machine. We would like to start creating Serial Objects for our software for Work Orders and Call Center purposes. The software that is tied to a serialized machine, we can use the Part No of the software with the Serial No of the machine to create the Serial Object. A couple of issues/questions that we have:How to assign a serial no (or develop a serial no) for software that is not tied to a serialized machine. This Serial Object will then be connected to a Functional Object. We have functional objects for all of our Customer plants. Some of our software is a Non-inventory Part included on the Sales Order. We would like to automatically create the Serial Object upon shipment of a Customer Order and automate it as much as possible.Does anyone utilize

Hoping someone could help.  Implementing MaintEngApp for a customer but have an issue with the Purchase Requisition process.The Refresh All Purchase Parts task has been scheduled and the synch rule for purchase parts has been run but we are not seeing the purchase parts in the MWO.  We can see them in IEE.All other areas of the app is working.  Is there another step that is required when pushing the purchase parts to the MaintEngApp? 

Hi community, How to attach a survey to a workorder ?  Thanks

We are currently working on upgrading from IFS 9 to IFS 10 EE (update 11 currently). I want to make sure that we always have a resource group connected to the work tasks that are generated so I am trying to figure out the best way to use work task templates (service work with most of the time one task per WO). Many of our work orders/work tasks are generated to have an outside contractor actually get a PO from us to do the work on site. We would use the internal resource groups for who needs to handle the call internally until completion. I found another thread that allowed me to understand that I can use a Non-inventory Purchase part to be able to automatically start a requisition, but I am trying to understand what the planning of External would be otherwise. We normally have been using a non-inventory part for our labor to contractors because the price is always changing due to scopes.I originally set this template up as line two was simply set up under planning and external manuall

Hello CommunityIn order to define the size of our future tablets I would like to know if the data that is loaded into the tablet to do a work order is automatically emptied when the work order is finished or if it is a manual operation.Thank you! 

On our Middleware I removed TLS1.1 from the protocol, leaving TLS 1.2 set. When we disabled SSL2, SSL3, TLS 1.0 and TLS1.1 I get errors on our on-premise mobile user connections. Are there additional TAS settings that may be needed to remove old protocols? I appreciate your assistance. Thank youMarjie

Dear Community,I would like to know if the data on the device is encrypted and secured from external access in the MWO? Many thanks in advance.Daniel.

Hello, Do you have any suggestions on the monitoring activities we need to perform to ensure tidiness of IFS application (Version 9). For example: 1. Non-Finished Application Message Analysis 2. Non- Finished Background Job Analysis 3. Non-Transferred External File Load Analysis 4. Non-Complete Print Manager Job Analysis 5. Number of Database invalids

Hello community,I would like to know, if it is possible to synch/add modified fields into the MWO? I know custom fields are possible, but how about fields, I modified into the LU? Thanks in advance.

If documents are attached to an object in IFS Applications they are always shown as tiles with only few information. In IEE you could configure if they should be shown as symbol, list or details. Is there a similar possibility in Aurena to show all attached documents in a table with the possibility of selecting columns, filter data, etc.?

Hi Community,A user was trying to do a new requisition using MWO app and error below error message in screenshot below. Do you know what could cause this kind of error message?  How do you resolve or fix it?  

With a recent update to Apps 10 came the ability to execute a service order invoice approval online (rather than a batch job background process).  I see the RMB for this in the invoice approval screen but it’s always greyed out.  Does anyone know how to enable the online processing for service invoice approvals?

Dear Experts,I would like to get your help on below business scenario which happens in MRO Engine workshops.“Engine workshop receives an Engine. Let's say a module from that engine is Module A. According to the requirements, they perform modifications on its components and assemble the module back as Module B. In the IFS system, the relevant assembly shop order's assembled module part number is expected to be changed from A to B. How this can be done in IFS App10?NOTE: This is happening for Pratt & Whitney and CFM Engines.Appreciate your help on this matter.

Hello, Our mobile engineers intermittently experience the following error message on their devices when using MWO:Something went wrong try to communicate with IFS Cloud.“ORA-20113: OptimizerVersionCache. LOCKED2: The Optimizer Version Cache object is locked by another user. “Has anyone come across this and know what causes it and how to prevent it going forward?RegardsShaun

Good Morning All - I am receiving the error message below when our engineers are raising a callout Work Order on their MWO Devices - The MWO does not pull through to the office - Can anyone assist with this ORA-20110: DocObjAccAllowedTypes.DOCOBJMETHODSIGNATUREINOBTYACC: An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'.Many thanks for your help Dave

I am trying to understand how the categories are supposed to be working in IFS10 EE on the work task templates. I have the item classes assigned and then have set up the template in the Failure Analysis. I understand that if we do not have the Cateory Item Class of the one we want to set it up under we will not get the option in the analysis. What is the purpose of the rest of the categories? I am looking for ways to lesson the LOV for the users selecting task templates based upon conditions of their work order, but may not be going as deep as having a different task template assigned to every item class & Symptom set up in the failure analysis as the “Select Task from Item Class” requires. Is there something we are missing in the set up?