We have an upgrade project where Configured Parts are manufacured, sold and Maintained.
In the Maintenance process, sometimes the configured part need to be replaced, and this requirements starts from an Service Order. The Configured part needs to be procured, and belongs to the BoM as maintained.
As the only scenario for now is to create an customer order line but this has several negative side effects. All service technichian will need to run different processes if it is an configured part or not, the progress and delivery date of the parts will not be visible to the service order. The cost follow up of the service order will not be aligned with the cost of the configured part.
Is there any ongoing solution to include this Gap into the Core solution?