Do you see anything in the Logs in Solution Manager > Touch Apps > Logs and Queues > Logs. You can read about the logs under the F1 docs path: f1doc/Foundation1/040_administration/415_touch_apps/030_logs_and_queues/020_logs/default.htm

Could be that there is something wrong with the set-up that is causing the problem. You can read about the Sync Guide in the F1 docs under this path: f1doc/Foundation1/040_administration/415_touch_apps/010_administration/065_mobile_fw_synch_guide/default.htm

You can also read about trouble shooting the sync process using this path: f1doc/Foundation1/040_administration/415_touch_apps/010_administration/070_trouble_shooting/default.htm

Cheers

James

We were able to determine that the initialiation sync failing was due to a profile change. 

We were able to determine the cause for the initialization not completing and the message that the Sync Process is Failing. It happens when we make a change to the user’s profile in order to display a new custom field in the mobile app. What are the steps for making a custom field visible to users in the mobile app? We are using IFS 9.