While initializing, two of our users received the message “Sync process is failing”. How do we stop the app from continuing to initialize when the message is displayed? We are using IFS 9.
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Do you see anything in the Logs in Solution Manager > Touch Apps > Logs and Queues > Logs. You can read about the logs under the F1 docs path: f1doc/Foundation1/040_administration/415_touch_apps/030_logs_and_queues/020_logs/default.htm
Could be that there is something wrong with the set-up that is causing the problem. You can read about the Sync Guide in the F1 docs under this path: f1doc/Foundation1/040_administration/415_touch_apps/010_administration/065_mobile_fw_synch_guide/default.htm
You can also read about trouble shooting the sync process using this path: f1doc/Foundation1/040_administration/415_touch_apps/010_administration/070_trouble_shooting/default.htm
Cheers
James
We were able to determine that the initialiation sync failing was due to a profile change.
We were able to determine the cause for the initialization not completing and the message that the Sync Process is Failing. It happens when we make a change to the user’s profile in order to display a new custom field in the mobile app. What are the steps for making a custom field visible to users in the mobile app? We are using IFS 9.
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