Service (Touch Apps, MWO, MRO)

Hello Community,Seeking Assistance: Navigation Menu Link Issue in IFS MWO Service Mobile App.I hope this message finds you well. I am currently working on integrating a Navigation Menu into the IFS MWO Service mobile app from IFS Cloud. While I've successfully added the menu using the Navigator Designer, I'm facing an issue where the links within the menu are not opening as expected upon clicking.Specifically, I'm trying to open both internal app views and external links within the app itself. However, neither of these actions seems to be working. Internal app views aren't loading, and external links aren't opening either in the app or in an external browser.I've attached a couple of screenshots to help illustrate the situation: Screenshot 1: This showcases the Navigation Menu I've designed using the Navigator Designer. Screenshot 2: Here, you can see the issue I'm encountering when attempting to click on the menu links. The expected views or external content are not opening.I'm hoping

My customer has multiple environments. On one test environment, I was able to successfully put MWO into operation. Now I wanted to do the same for the second environment, but when logging into MWO I get the following error message. And I can't find the difference between the two environments. What exactly does the error point to?  

Hi,We recently upgraded CFG instance to 23R1 from 22R2, we have seen the impact that users having particular permission sets are not able to login into MWO App.it gives error of invalid user and password.we are not sure, what is there in permission set.attached is exported permission set   

We want to add the field “qty to invoice” from the entity “WoPlanSrvQuo” to the service quotation report. But how can we do this?We can add the field on service quotation header, but not on service quotation line.Can someone help?Thank you in advance!

Due to moving from IFS Apps 10 UPD 6 to IFS Apps 10 UPD 7 I have downloaded the latest Print Agent from the Add-Ons and installed it.  Also, added the printers and started without any errors.   However, when printing from IFS the print jobs don’t appear in the IFS Print Monitor.      Any ideas?

I’m attempting to configure Notify Me and I appear to have the basic set-up completed, although I am not receiving push notifications.  Interestingly, when I selected a “Send Notification”, I did receive it.  When looking at the Mobile logs, I see the below error.  Where do I grant the user access to the FndStream and FndStreamExtension?Environment: 23R1Android App version 23.5.870.0 

Hi, has anyone an idea of what can be the issue here? I have checked the adresses on the customer but everything seems correct there. What should I look for? Thanks! /Emma  

Hello,We utilize work task steps on work tasks to indicate different objects that need to have work performed on them as part of the overall work task. We have some scenarios where certain work task steps aren’t able to be completed during that original work task for various reasons. We’d like to be able to “move” that work task step to a different work task so it could be scheduled with other work. However, each work task step gets locked to the task when it’s created. Is there a reason why work task steps get locked to the work task? Is there a different way to be able to move the work task step? Ideally, we’d be able to move the step to a different task while maintaining the unique step number. If this isn’t possible to do, I can’t see to figure out why a step number has to be locked. We can move tasks to different work orders (under certain conditions), so why are steps always locked? We are running Apps 10 update 13.

Hello all, I added a spare part  to a serial object and than I created maintenance order this serial object but I don’t know how to this spare part purchasing or consuming in maintenance order.Can this spare part be automatically consumed in the maintenance order? Please help me to get any procedure for doing this above activity (or) share reference document.Best regards

Hi all, we are currently using IFS MWO SERVICE 10 App and getting below Failed Transaction and blocking all the transactions syncing into IEE. (Image attachments, status changes etc.)‘The Work Task record has already been changed. Please refresh the record and reenter’ Note: The Mobile User has been working Offline mode and the Backoffice team has not made any changes for the Work Task record.Would you kindly advise what kind of erroneous process the Mobile User has followed to cause such scenario and what's the best way to handle such a Failed Transaction to avoid the successive transactions from the same User (images, Status changes of the same Task record or other Work tasks handling by the same User)Many thanks for your kind advice and thoughts.Best regards,ISD

Hello,Can we include custom attributes from JtTask entity to ‘My Work’ and ‘Work Details’ screen in mobile? The ‘My Work’ screen has ‘JtExecutionInstance’ as the entity. I updated the entity to ‘JtTask’ and was able to add custom fields. But the data is not reflected in mobile.  Similarly, I added custom attributes to ‘Work Details’ screen but unable to view the data.When I check the database viewer in mobile, I can view the values for these fields. Is there something that I’m missing that the values aren’t reflecting in the screens? Please advice.Kind RegardsPriyanka Cecilia

Can a single question in a maintenance survey have multiple qualifying questions? For example in the screenshot below, questions #105 and #106 have a qualifying question of #55, but I would also like for question #97 to be a qualifying question for #105/106. Is this possible? 

Hi Team,Is there a way we can Force Initialize the mWO app from back office (i.e., Cloud application)? Similar to how we had in FSM using the mobile dashboard.In Cloud, we see the option ‘Test Initialization’ in Mobile App User Details screen. But I assume it does only for one user and not for multiple users. Please let me know. Kind RegardsPriyanka Cecilia

Good Afternoon,Would you be able to advise what the minimum and recommended technical specifications are for Android Devices running IFS MWO Maintenance 10. While the Google Play Store page shows that the minimum Android version is version 6.0, it does not display processor details/RAM requirements etc.Thank YouDaniel

Hi,We have a Crystal Reports quick report that we would like to email to several users on a daily basis.I know this is possible with SQL Statement Quick Reports, but is it possible with Crystal Report ones?Our IFS version is Apps 10 UPD 17. Any help would be appreciated.

We are unable to use IFS Notify Me 9 and Incident Reporter 9 on newer Samsung (Android) devices since the last google play system update on the 1st April 23.We offer up our own touch apps server, so existing users are unaffected but any new ones are not able to use the mobile apps.Does anyone know what happened here? Is there play to backdate the support for these apps?I read the master article, and it seems that there can be some lag in updates but I dont want to lose the functionality altogether.

Hello,Is it possible to reference a custom attribute to the JtExecutionInstance State value to display in mWO Service?I added a custom attribute and referenced to Jt_Execution_Instance State value.Added this attribute to the WorkTaskDetails screen in mWO Service.   From mobile, when I click on the attribute, the below error pops-up. Am I missing any step or is this a bug? Please let me know if anyone has faced this issue before.Kind RegardsPriyanka Cecilia

Hello,In the Cloud application, when we look at the screen ‘Survey Answers’, the entity ‘SurveyAnswersEntity’ is not visible when we search in the Entity screen.Rather, another entity ‘SurveyAnswer’ is visible and the ‘Answer’ attribute has a field length of 4000 characters.But when we view the entity ‘JtTaskSurveyAnswers’ which is sent to mobile, the ‘Answer’ attribute has a field length of only 2000 characters for an Open-ended question.Is there a way we could increase the field length of the ‘Answer’ attribute for an Open-ended question to 4000 characters in mobile? Please let me know. Kind RegardsPriyanka Cecilia

Community,It is a dilemma for us for those objects that are returned from customer for repair. current our process isuse RMA to return the product from customer. the object ownership is set to Company Owned after RMA is completed. Working on a work order to have the product repaired (replace components) and received into stock.  Repaired object(product) is showing company owned and in inventory position.now the comes the problem, how to set the object location to customer location without doing a customer order? I believe we are not doing the right way from the very beginning. when customer return for service, it should not go with RMA? if a service request is created against a customer order line, does a work order will trigger purchase order to bring the object to our company with ownership Customer Owned?Would like to hear from you to rectify our process. Thank you.

Currently (23r1) we only allow a single quote to be attached to any Request.I am encountering scenarios where we would want multiple quotes per request.  Is there any plan to add this flexibility?Scenario:There’s an initial fault, for which a quote is issued (and accepted) so work can begin.  While performing that work, further damage is discovered to another part of the assembly, and the desire is to create a second scope with its own quote for that additional work.  Work should be able to continue on the original scope, which was already approved, whether or not the customer accepts the second scope quote. 

Hello Team,We have the below requirement in mobile:If the technician has any Assignment in their work list with the next status as ‘Pause’ while the technician has started their Break from the ‘Show Breaks’ screen, we would like to automatically change the Assignment status to ‘Pause’. Similarly, when the technician Ends the Break from the ‘Show Breaks’ screen and if there is an Assignment in ‘Pause’ status, it should be automatically changed to ‘Continue’.Please let me know if there is any solution for this scenario. Kind RegardsPriyanka Cecilia

We are testing the touch app MWO (version 10.16).When logging the MWO, I’ve got ‘ERROR_COMPATIBILITY_AUTHENTICATION_FORBIDDEN:Authentication must use an OpenID token’.I have already added the Redirect URLs for our test instance:https://tast.loram.com/Token.aspxifs-app.com.ifsworld.mwo10://appI am testing with the appowner with all the grants as an admin for touch apps.  Appreciate if anybody could help me out! Wen  

HiHow can I apply calendar in dispatch screen? I setup a calendar that has 12 hrs per working day from 6 am to 6 pm, so if task duration is 15 hrs, I expect it to go over 2 days but when I drag & drop the task against the resource in dispatch console, it shows only 1 day (considering 24 hrs of work). The resource is tied with that calendar.  

Hello! Is there any IFS connector that can be used in Microsoft Power Automate? If yes, where can I find it? Thanks!

Hi guys!Reference: IFS Application 10.I need to change the owner field from Company Owned to Customer Owned for an aircraft.In HELP it says it is not editable.HELP Description: The serial property. A value in this field is mandatory for new serials. This value cannot be updated. Available values ​​are Company Owned, Consignment, Customer Owned, and Supplier Borrowed.Has anyone been through this situation of needing to change? What solution did you find?