Service (Touch Apps, MWO, MRO)

Community,It is a dilemma for us for those objects that are returned from customer for repair. current our process isuse RMA to return the product from customer. the object ownership is set to Company Owned after RMA is completed. Working on a work order to have the product repaired (replace components) and received into stock.  Repaired object(product) is showing company owned and in inventory position.now the comes the problem, how to set the object location to customer location without doing a customer order? I believe we are not doing the right way from the very beginning. when customer return for service, it should not go with RMA? if a service request is created against a customer order line, does a work order will trigger purchase order to bring the object to our company with ownership Customer Owned?Would like to hear from you to rectify our process. Thank you.

Currently (23r1) we only allow a single quote to be attached to any Request.I am encountering scenarios where we would want multiple quotes per request.  Is there any plan to add this flexibility?Scenario:There’s an initial fault, for which a quote is issued (and accepted) so work can begin.  While performing that work, further damage is discovered to another part of the assembly, and the desire is to create a second scope with its own quote for that additional work.  Work should be able to continue on the original scope, which was already approved, whether or not the customer accepts the second scope quote. 

Hello Team,We have the below requirement in mobile:If the technician has any Assignment in their work list with the next status as ‘Pause’ while the technician has started their Break from the ‘Show Breaks’ screen, we would like to automatically change the Assignment status to ‘Pause’. Similarly, when the technician Ends the Break from the ‘Show Breaks’ screen and if there is an Assignment in ‘Pause’ status, it should be automatically changed to ‘Continue’.Please let me know if there is any solution for this scenario. Kind RegardsPriyanka Cecilia

We are testing the touch app MWO (version 10.16).When logging the MWO, I’ve got ‘ERROR_COMPATIBILITY_AUTHENTICATION_FORBIDDEN:Authentication must use an OpenID token’.I have already added the Redirect URLs for our test instance:https://tast.loram.com/Token.aspxifs-app.com.ifsworld.mwo10://appI am testing with the appowner with all the grants as an admin for touch apps.  Appreciate if anybody could help me out! Wen  

HiHow can I apply calendar in dispatch screen? I setup a calendar that has 12 hrs per working day from 6 am to 6 pm, so if task duration is 15 hrs, I expect it to go over 2 days but when I drag & drop the task against the resource in dispatch console, it shows only 1 day (considering 24 hrs of work). The resource is tied with that calendar.  

Hello! Is there any IFS connector that can be used in Microsoft Power Automate? If yes, where can I find it? Thanks!

Hi guys!Reference: IFS Application 10.I need to change the owner field from Company Owned to Customer Owned for an aircraft.In HELP it says it is not editable.HELP Description: The serial property. A value in this field is mandatory for new serials. This value cannot be updated. Available values ​​are Company Owned, Consignment, Customer Owned, and Supplier Borrowed.Has anyone been through this situation of needing to change? What solution did you find?

We currently have approximately 90 different workflow configurations intended to drive different eforms being presented to technicians based on specific criteria.  All of these workfows are “Work Task” configuration type.  This is currently working as intended.  However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities.We are therefore looking to experiment with the Workflow Type of “Configured Work Task”.  But I seem to be having an issue getting these to trigger inside of mWO.  I have mirrored one of the workflows that we currently have as far as the filters and sites are concerned, then disabled any of our workflows that may overwrite this one.But for some reason, the system would rather choose no workfow config at all rather than choose my Configured one.  Is there something I am missing somewhere?  I cannot seem to find any real documentation on how to properly utilize this feat

Currently we use Maint Orgs to limit what objects a user can see in MWO.  This works for most of our employees, however, we have a few who can see more than they should.  How do we rectify this situation?

The majority of our in field staff we use the iOS IFS CRM Application when visiting customer site. It was noticed that the app has been unavailable and upon internal investigation, it appears that there is an issue relating to the IFS Cloud Downlink URL within the IFS Cloud Uplink Service Configuration. We have documented some screen shots of the error we are receiving when trying to start the up link service and what we believe is the issue. My question here is that are you aware of IFS decommissioning any services or do you know anyone that could confirm if there were any plans to decommission. We didn't receive any notification so am a little confused as to why it's suddenly gone.We are in App 7.5   

Hi, In Customer PRD environment (IFS Cloud) we have identified that Push is not enabled for two users. Do you know the reason for this? How can we enable push sync for these users. Thanks and Regards, 

Hello,Can we have a direct link to the Work Order Journal list screen in mWO Service rather than navigating to Work Order > Work Order Journal? I tried adding a Command Group to Navigate to the baseline WorkOrderJournal page from Work Details but it doesn’t redirect me to the screen but stays in Work Details.Please let me know the possibilities. Kind RegardsPriyanka Cecilia

Hi,Could someone tell me, if there is currently available an environment for mobile work orders bug verification and reporting? Previously it was 10rndmobtstlkp.ifsworld.com - seems like it’s down - after entering TAS I get an error opening logon page (lkpgse1603…….) Customer has reported a problem during opening service report after finishing work in mWO (APP10). It happens for 3 users till now, but I was also able to recreate it on my iPad using customer PROD environment, After finishing your work there is a question to open service report. For my first work everything seemed to be OK. But during second and next works, even if I click Cancel system doesn’t allow to get further or close the dialogue.  The only way is to close the application (by killing it) and reopen again. The finish or back or X buttons are inactive,On already finished work orders there is no problem with viewing service report. But now, even I click Cancel, the mWO application is stuck. After second time kill, the

One of our Customer’s said they want to Cancel/Close a Customer Order which was created through a Work Order - SM Connection Check box ‘Ticked’ in the Header Level. The Order don’t have any lines at the moment.When they try to Cancel the Header, the system presents some dialog boxes (see below example Screenshots. When trying to Close, it appears to work, but nothing happens - Last Screenshot). they tends to believe that it is possible to Cancel/Close the Order despite the SM Connection (subjected to those conditions mentioned in the dialog boxes of course). Is Cancelling a Customer Order with SM Connection at all possible? If yes, under what conditions?     

Hi,we need help to figure out how to use the parameters in order to create invoices for the correct periods. We are going to use a database task Schedule for Invoicing och Service Contracts:We have the following set ups of Service Contracts that we want to batch invoice:Yearly, Prior:Price Unit: 1 YearInvoice Rule: PriorInterval: 1 YearYearly, Post:Price Unit: 1 YearInvoice Rule: PostInterval: 1 YearEvery 6th months, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 6 MonthEvery 6th months, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 6 MonthQuarterly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 3 MonthQuarterly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 3 MonthMonthly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 1 MonthMonthly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 1 MonthWhat parameters should we use and where to have our jobs running automatically once every month, last day of the month?We use IFSAPP 10.17. 

In our setup, we have 12 difference Sites (split per country) currently if I transfer to mobile and check “Pool Work Order” it goes out to all our engineers globally. And I don’t want someone in Americas to fly to Europe to do a service where we have an engineer within 1 hour drive.Is there a way we can split this up, so it only goes out to the engineers connected to XX site? And not out to all of them? Thank you,Michael

Hi Experts,  One of our  customer has been updated to 23R1 SU2 in environment, and when logging in to MWO they are not seeing any tiles for processes.   They have given the all the required security grants,  What can be the issue for this. Is there any specific permission set we needs to grant?  Thanks and Best Regards.Sanjana 

Seems that dispatch console calendar will be (is) removed in IFS Cloud What is the alternative ? 

How to use the Clock-In and Clock-Out functionality in work assignment

I would like to use the same calendar (MAINT: Off on Saturdays and Sundays) for all maintenance organizations. It is used for both corrective maintenance and PM actions. However, there is an exception for preventive maintenance as the work is carried out according to a 24/7 calendar every day of the year.When I use a maintenance organization on a PM action and add a new calendar (MAINTPREV: 365/24/7) in the PM action trigger, the calendar of the maintenance organization takes precedence.The solution I found is to create dedicated maintenance organizations for PM actions with a MAINTPREV calendar. However, this is very cumbersome because there are more than 20 sites, and each site has 10 maintenance organizations.I am looking for a solution that uses only one calendar (MAINT) for all maintenance organizations but calculates the dates of PM lines according to a 365/24/7 calendar.

Hi Community,An MWO is processing tickets and received the above failed transactions. what could responsible for this kind of failed transactions and how do we prevent it? ThanksMesh 

Hello, Is there a way to bind the activation URL in IFS MWO Mobile app without customization before releasing it to technicians? 

Hi, Is there any location or updated documentation available to find the newly introduced framework system methods to use in the offline files? Best Regards,Navod

Hi,Is it possible to configure or customize the Work Task information that are displayed in the box on the Work Assignment Calendar of the B2B Portal for Subcontracted Work Orders ?  and/or on the small card when the user hover over the box ? and/or on the bigger card when clicking on the box ? Kind regardsLénaïc

We wanted to get some direction from the technical side of setting up Mobile Work Order in IFS Cloud. We want to make sure that logins on mobile go through two factor authentication. That means they need to use AD authentication or limit the devices that can us it.  We are looking to either disable mobile login from nort1app or for a reverse proxy solution that will limit access to specific devices. Or any other option that forces two factor authentication.  Are there other technical documents that could assist us with this? Thank you.