Service (Touch Apps, MWO, MRO)

Hello, i have a requirement where i need to change the colors of these tiles into another colors. Basically i would like to understand if there is a way to change the color of each tile individually so that for example, the tile “My Work” would be blue, tile “eForms” would be green, and so on.  Thanks, Francisco Lopes

Hi, Is it possible at all to move pool work to my work while in offline mode? Thanks,George.

How to Automate - creation of Service Contract in IFS clould (Aurena) instead of manually entering one at a time  ? 

Hello,We are looking for a way to track defective parts removed but not necessarily return back to defective-stock.Either via MWO or directly in IFS, but without creating a stock transaction.We are currently running Apps9, but within a short time frame going to Cloud instead, so question goes for both systems.Thank you,Michael

How to increase the Touch Apps Server Sync Service Time out from IFS Application in Apps 9.

HiI am currently working with a client who requires the ability to raise purchase requisitions in MWO Service app. When I open the option New Purchase Requisition I cannot see any parts in the LOV.Can someone explain the setup required to view parts in LOV for the purchase requisition please.I’ve read the 23R2 Demystified and it does not give me the information I require.Note : I have a Purchase Part and Supplier for Part.ThanksG

Why MWO allows to report tool even though the tool is not check in and checked out by another user? whereas in IFS cloud it throws an error “Tools/Equipment already in use” 

How to extend the session life time of touch apps?

Hi experts 😊There is an issue of Travel Button not available in Work Details. When the work is accepted, there need to be a Travel button for the worker to set its status before Start Work.However, Travel Button is available in My Work WindowIssue affects for every user.Workflow Configuration allows Travel.Does not have multiple Workflow Configurations with the same filtration but different weight.All other Travel related actions are available from Work Details (Stop, Pause, Continue) I would greatly appreciate any insights you could share on the actions required to visualize the Travel button in Work Details. Thank you 😊

Hi All, We have been live on mWO in Apps10 upd18 for almost a year now and still are not completely stable. We currently have about 80 techs that use mWO and run into varios issues namely.The data does not sync and there are missing transactions in IFS ERP Apps errors such as sync failing Apps slow performance.We would like to hear from other customers who are live on mWO and their experience. I have heard about other customers using mWO for a higher number of techs and I would love to understand the set-up and how mWO is working for them in a production environment. Thanks,Nitin Kadam

Our technician is trying to upload the media from the camera option but if in any case transaction fails then with the camera option media is also getting lost so we advise saving the media first and then uploading via the gallery media option.To avoid the issue is it possible to disable the camera option (icon) from the device while adding the attachment?Please let us know how we can solve this issue.  

We do not want to allow Sales persons to be able to Add/Delete customers.What do I need to alter in permissions to allow them to view Customers, but not have full access to customers?Don’t want to see that ‘Delete Customer ‘ button at the bottom of a customer page at all.

Hi,Does anybody know if it is possible to complete a work task in MWO and then be able to add the signature at a later point. Is you can go into the debrief tab in MWO but it does not allow me to amend the signature.Thanks,George.

Hello,Is there a way we can find the Entity and View associated to the ‘Work Status’ screen in mWO Service in Cloud 22R2? Please let me know. Kind RegardsPriyanka Cecilia

Does anyone what is indicated by these small vertical bars in different colours?  

Hi, We are on Cloud 23R2 and using mWO service engineer app. Our users have updated to the latest app version from Google Play store, and are getting this error. We have cleared storage, and started from the scratch but the error persists. The mobile users are getting frustrated due to constant issues with the app.  TIA

Hi, Does anyone encountered the error message shown below?The work task actual finish date is on 29 March 2024. Trying to change the status of the Work order from Work Done to finish on the latest date, but the below error occur.   Thank you in advance. 

Hello, everyone, is it possible to create a Receive Order in CRO or a Purchase Order with the selection of the forwarder (FedEx, UPs)? For a potential customer there is a need to create a stand-alone part repair flow. A customer opens a repair request and our potential client needs to select a forwarder to receive the part and proceed with the repair and then send the part back to the customer. Is there anyone who can help me? Could anyone point me to a possible solution to manage this flow?  

Hi,This is a question regarding the UI of the application. The miscellaneous resource allocations can be access from the mwo Navigator. It is not displayed as a tile. Is there a reason for this action to only be available in the mwo navigator. If Customer is using this functionality frequently, it is good to have it as a tile in the dashboard. Is there a way to display it as a tile? Thanks !

Service report is generated on mWO in HTML format. how this report can sync back to the Assignment/ Work Task in EE/ Aurena as the report contains Customer’s signature and is required as Proof of Work/ Delivery when invoicng to the customer.Will be great if this report can be converted to PDF document while syncing to EE/ Aurena.  

Work Order, Work Task and Assignment all 3 have their own statusses, but there are also relations like: When all Work Tasks transactions are reported, Work Order status will be Reported. Where can I find the business logic between all the statusses of Work Order, Task and Assignment?

In adding a new question to an exsting eForm, it was linked to an existing Qualifying question. Now need to set as not Dependent and delete the question. When i try to delete, i get the following error 

Hello,When I log in to the application with IFS Application Owner account thinking that I have performed the authorizations according to the technical documentation, no screen is displayed. What might be the reason? Version Cloud 23.2.6 Cloud Image Of MWO Mobile Display IFS MWO Mobile Application interface   

Hi All,We are using IFS cloud 23R1and MWO app version ( IFS MWO Service 24.3.1). Resource Lov is not getting populated when we select the resource group in Tools section.Resource type is ‘Tools/equipment group’. Resource is getting populated in IFS cloud. But not in MWO. Is there any basic data set up we are missing for MWO?Thank you in advance.   

Hi,We have a scenario like this with one of our customers. Under the electrical maintenance department, there are sub-resource groups such as electrical foreman and electrical expert foreman. A separate hourly cost is required for each group. Our personnel are defined within these sub-resource groups. When the maintenance order is planned, the resource plan is made according to the top group such as electrical maintenance resource group. What we want in the technical portal is that anyone can get the job, regardless of whether it is a foreman or a specialist foreman. Currently, the maintenance personnel we observe in IFS can view and operate the jobs assigned to whatever sub-resource group is defined. How can we solve this situation?