+12Hi All,
I am having issues with starting a work task on the MWO application.
IFS system:
I’ve used the microsoft store and downloaded both IFS MWO Service and IFS MWO Maintenance. I was able to login with both systems and both systems synchronized. And I managed to assign a Work Task to mobile and download it. I was also able to ‘accept’ the task.
But when I try to click ‘Start Work’ I get an error:
Initially with MWO Service I got a different error
Best Regards
Roel Timmermans
+10Hi,
It seems this is a mismatching between request management and WO management. Your assignment is related to WO-WT. But, the error message is about Request Task. Which type Workflow Configuration you are using?
+12Dear
Yes, i also think it has to do with some kind of misalignment with regards to Work tasks / Request Tasks.
I am using the classic Service/Maintenance functionality (no Request Management). The implementation is focused solely on internal maintenance - no external customers.
Best Regards
Roel
+10
Can you see a field “Configuration Applied” in you task details in MWO? If so can you show a screenshot of the header of that workflow configuration?
+12HI
So when I use IFS MWO Service - I am unable to access the Task details in MWO. When I click the task itself I get the SLA Error.
When I click on ‘Travel’, or ‘Start Work’ I get another error
Switching to IFS MWO Maintenance does allow me to go into the Work Task Details:
But I don’t see ‘Configuration Applied’ anywhere…. :-(
Clicking ‘Start Work in IFS MWO Maintenance gives the error:
Best Regards
Roel
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