Make request work task to "Work Done" with an Incomplete work assignment

 Hi ​@kasunhp,

Yes, based on the current standard behavior in IFS Cloud, what you are observing is expected functionality, not a defect.

Explanation of the standard behavior

In Request Management the Request Work Task status is not always automatically derived from the completion of a single assignment when other assignments exist in an Incomplete state.

From the standard status flow and assignment rules:

• A Request Work Task can have multiple assignments over its lifecycle.
• If any assignment remains in an Incomplete status, the system considers that work was not successfully finished, even if:
  • A subsequent assignment (including one with the same resource) is completed.
• Because of this, the Request Work Task is intentionally prevented from automatically moving to Work Done.
• In such scenarios, manual status change from the Work Task header is allowed and is the expected way to finalize the task.
• Automatic forward status transitions are restricted when work tasks and assignments exist with limiting statuses, such as Incomplete.
• Manual overrides are supported to reflect business reality when required.

Why does the system behave this way

The rationale is to avoid a false sense of completion when:

• An assignment was explicitly marked Incomplete (meaning work was not successfully completed), and
• The system cannot safely assume that the overall task outcome is fully resolved without user confirmation.