Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

1,938 Topics
6,552 Replies

MIMLFULKDo Gooder (Customer)

Work Assignment Information Tree not available to end user

I am having a problem give permission of “Work Assignment Information” tree view to general users. This tree view is under the window My Task ( under Service and Maintenance module, attached ) in IFSAPP10. I have already checked both presentation objects and Database objects in the permission set window but unable to find anything related with the text of tree view menu, so, unable to give permission from permission window. The users I am trying to give permission can access My Work window. There have been a couple of posts but none of them actually have a resolution.

4 hours ago

abdelmalek.mecheriDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Add a field in MWO

Hi,It's possible to add a field in this Pool Work Screen in MWO ? If it's possible, can you tel me how can i do it please ?Thank's

5 hours ago

Darshana HerathHero (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

Notify Me - Modify Notification Card

Hi All,Is it possible to modify/customize the notification card of Notify Me?Thank you in advanced.

120

18 hours ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Problem when reporting work I have done via New Work, MWO

Hi All, When I’m trying to report a work that I have done via New Work in MWO, a work order is created in the back office (web client) in Fault Report status. Also, no work task is created. Nothing can be seen in the Completed work in MWO home page. Ideally, a work order and a work task should be created with Status=WorkDone, and anassignment for the MWO user with Status=Completed. All other three options are working as expected. What can be the reasons? TIA.

355

9 hours ago

wrprabashHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud – ServiceEngApp The notification upon receiving a new request task not displaying in 24.2.1

Hi Experts,In 24.2.0, I get notifications(toast) upon sending a new request task to the mobile (Test both Windows and android versions), but with same settings and devices in 24.2.1 the notifications not received. I sent a test notification and the logs don’t give any errors either.Would their be any known framework bugs ? or have I missed anything ? (application parameters relate to this notification hub and url also identical in these two env. In installed app details Push is also enabled. The environments are ifs demo environments. Note that push sync working ok)Can someone clarify please?Thank you,Roshan

140

3 days ago

DIMLLKSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Encountering an error: 'exception of type 'android.content.activitynotfoundexception' while attempting to log into the application using IFS Scan It

I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. Exception of type 'android.content.activitynotfoundexception' was thrown"All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.

141

5 days ago

AccLakshNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Enable Technician Portal in IFS Cloud

How can I enable Technician Portal in IFS Cloud? Currently the data is not present when I try to access the screens. Please share any configurations/ permission sets required.

313

3 days ago

AveTonitMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Contract analysis

IFS Cloud “Service Contract” page has a command button called “Refresh Lobby Data”. What is the intent of this button? When users create Customer Invoices connected to service contracts (either via Service Contract Invoice plan or Work Order specific sales invoices), how is this revenue updated to the system (Analysis for Servce Contract page) so that one can see it from the page charts? I’ve generated customer invoices but the Service Contract analysis “revenue” graphs will not react to this in any way. It seems that the analysis page uses a IFS Lobby element called REVENUE TYPE ANALYSIS, which is a standard lobby element managed by IFS RnD

202

3 days ago

WIZABRDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MRO Modification how to anticipate due date, Application 10

How should I proceed if I need to include in the Maintenance Order for immediate fulfillment of a modification that is not yet due and has a distant days forward? No Mx Event create yet.

6 days ago

ANQLeonDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Workflow Configuration for mWO

We are currently in the process to drive different eforms being presented to technicians based on specific criteria. All of these workfows are “Work Task” configuration type. This is currently working as intended. However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities. Workflow Configuration: We tried to trigger a survey for a specific work task (with Work Stage ID "H-2"), see the workflow configuration in the attached screenshot. However, we tested this and the outcome is that for all the work tasks created from the work task template, the survey was triggered (instead of only 1 with work stage id "H-2").

1084

5 days ago

SDNSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service: Return travel failed transaction

Hi,I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service. The transactions type Travel (On Route) and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction. Can anyone please help me?ThanksStefania

233

7 days ago