+1Hi, we have been facing issues with IFS rejecting login through SSO every 15 minutes, I am a field service technician and it becomes very complicated having to sign in multiple times throughout the day. I would like to know if the team is aware of this and a solution is imminent. Thanks
App: IFS MWO Service v26.9.4731.0
Can also include bugreport.zip on request
+11Hi
Which version of IFS Cloud / IFS Applications are you using and what is the app client version in your app?
Best is to report this to IFS so we can have a proper look at what goes wrong. It could be something with how the system is configured.
Regards
Johan
+11Hi
Good, then you are on the latest app version we have released. Did this problem start with this release or did you have this problem in earlier version of the MWO app as well?
+1We switched to IFS MWO one week ago and it had been the same. Desktop app/mobile are both behaving the same way(most of us are Windows 11/10 and Android 16). I meant to report this to tech support, is this the right place?
+11Hi
Please report the issue to IFS, so we can help you. Most likely it is a configuration issue. Now you are using SSO, so then it is a question how that configuration is set up and how long time it allows you to be idle before logging out. That part necessarily is not for IFS to deal with, so best is to contact your IT deparment about it. If they cannot clue it out Iwould suggest to report an issue to IFS so our support can help you out.
Regards
Johan
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