Solved

When changing the label name of the fields in the Address Assistance window using Page designer, the changes are not reflecting in the assistance window.Steps :Navigate to Application Base Setup → Enterprise → Supplier → Address. Then go to General Address Information and click on the 'Pen' icon to open the Assistance Window.  Can anyone advice on this? Is this a bug or any basic data missing?

Hello.I’m trying to understand an event action but some informations I need are missing.So basically, we have a custom event which sends an email with an attached PDF file but the PDF file needs a review.This is the custom event that I could find :  But how is generared the PDF file? As I’m now discovering IFS cloud, I think we are on 24R2, by clicking on technical documentation on the main menu, the 24R2 version is selected by default.

Dear experts,The customer wanted to receive 1 qty to inventory which is the same as the PO quantity. However, the inventoried quantity is 8 which is greater than the expected by 7. Please see the below.Additionally, Purchase UoM and Inventory UoM are the same, and the inventory conversion factor in the PO line is 1. The receipt cannot be canceled currently.Need to know the reason for this and a perfect solution to remove the excess qty.Cheers,  

Hello ExpertsIs it possible to upload an attachment for the external supplier invoices via FTP? the invoices get uploaded via external supplier invoice Assistant (not through ifs connect). In the upload file i can enter the path of the document which needs to be attached. How do I manage it via FTP since i cannot enter an FTP path. This concerns APP10. in CLOUD there is an routing address which can upload an document and create an image file. this image file gets stored and viewable under the external supplier invoice Documents. in App 10 i dont have such a window nor a routing address which uploads document as an image.Best RegardsSophal

Hi Experts,If I return a serial from a serial object(Service Object) and then try to reinstall the same using a request task, the option we had in work order functionality (Place serial in equipment structure) could not find. Is there a different way to perform this?. How can I again make the serial ‘In operation’? Anyone tried this or has any input please?Thank you,Roshan

How to set the week no for IFS cloud? Currently we are seeing the incorrect week no according to most calendars, How can we change it?Window-Inventory availability planning 

In IFS Cloud, we have serialized subcomponents set to Manual Issue so that the manufacturing team can issue the components as they are installed on the assembly. The challenge is that sometimes the team under-issues the required quantity, since Manual Issue allows the shop order to progress without fully issuing the required qty.Is there a standard setting or configuration in IFS Cloud that would prevent under-issuing, so that the team must issue the full required quantity before closing (or finishing) the shop order — while still keeping Manual Issue as the issue method?

Hi,I tried to explore entity in IFS Developer Studio. I just made a small sample, added 2 attributes then generated code and deployed. But I met error during deploying. It seems the table was not created and deployed.My attributesThen generated code and deployedI got error and there was no table in DB. Any advice or reference materials on this would be greatly appreciated.

what is the meaning of below error and how to solve it 

Hello,I’m working with contractors who record their hours directly in IFS. They have been set up as contractors, with “Invoices by Supplier” enabled at the employee-category level.My questions are:How can I reconcile the hours they have clocked against the purchase orders to which they are assigned?What is the best practice for recording and posting the supplier invoices for those clocked hours?Any guidance, recommended configuration steps or pointers to relevant IFS documentation would be greatly appreciated.Thank you in advance for your help! 

FSM's customer recently upgraded from 6U25 to 6U27. The environment is hosted on-premise.After the upgrade, the customer attempted to activate a mobile user. Upon entering the mobile user credentials, the process directed to the sync screen as usual. However, the activation process did not conclude and became stuck on the sync screen.During the investigation, we observed that the "person_mobile" record is created for the individual being activated.However, we found that the mobile database is not successfully being created on the FSM server for the user in question.Could you please share insights into possible causes for this issue? The database has not been properly created in the mobiledb folder 

Hello,I would like to know if it is possible, as in APPS10, to deactivate the personal profile of a user?I did not find any option for this.Thanks in advance! 

Hei All, We noticed that when creating a Customer Invoice in IFS, all documents attached to the corresponding Customer Order are automatically copied to the invoice. Is there a way to restrict this behavior, for example by Document Class or through another configuration?Regards,Sri

Hello, Is there any parameter where we can predefine the Output To value in transaction “Contract Billing Batch” ?  We would like to have by default “Company Prefered”.I has a look on all the parameter modules, but was not able to find. Thank you. ALLIANCE V15.4 SU7 

Hi, Does the new MWO app exist on Android or iOS? I can see the new MWO app that’s compatible with Cloud and NGSM (Request) in the Windows store but can’t find this app on my phone. ThanksTom https://apps.microsoft.com/detail/9mtcnq350fj3?hl=en-GB&gl=US  

Is it possible to search on Service Groups in FSM beyond level A?We have our service regions in Org Service Group B in Place as shown below.However when you put the Org Service Group B field on the search pane on the Place screen and try to use it the dropdown displays a small black vertical line only as shown below. It should display the active Grp Level B values form the code table below.  What I did notice is tha if you place Org Service Group A on the search, the dropdown displays all active code values regardless of group level. So I can select “Scotland” for example, which is a Group B level however the search returns no results given the application is searching Org Service Group A for a value that is held in Org Service Group B  So it would appear that searching for anything other than level A is not supported - unless there is a workaround.I hope that makes sense.Thanks,Barry

We want to receive labels with serial numbers, but we do not want to register these serial numbers during purchase order receipt or keep them in inventory.The label is only used when a second serial number is required for the end product (as a customer-selectable CTO option).If this label is included in the product structure/shop order materials, the system should force serial number registration when the part is backflushed / issued into the tracked structure. With the current part-level serial tracking settings, I cannot find the right solution.Has anyone solved this requirement?

The scenario is, external customer places an order at the demand site, with the supply code “Inter Purch Direct”.  The purchase order is sent to the supply site, and the internal customer order is created. The supply code of the internal customer order is “Purch Order Direct”, which means the supply site also buys from an external supplier. When this order is processed, the standard way is that first the PO of the supply site is completed through “register direct delivery” and then internal customer order will be delivered. Next, is to deliver the external customer order, again using register direct delivery. However, the requirement is to automatically deliver the external customer order at the moment of registering the direct delivery of the supply site PO. To elaborate more on the requirement, in the following example, S100187410 is the external customer order at site FRGLN which is the demand site. GBWFD is the supply site and the PO P100170056 is the one which is created for the e

Has anyone seen this error message when loading or validating data for jobs with the Excel addin?  Last week we could load data the COA to the worksheet without error.  This week we are getting the above error for any of the migration jobs.  Office365Aurena  

I want to add a Navigation command group on a sub-section of Inventory Part On Hand Development.  In the screenshot below, the “header” section has an option for Commandgroups (yellow), but the sub-section that contains all of the information, Inventory Part Onhand Develop List, does not have an option for Commandgroups (red line).  Is it possible to add a Command group here?

Hi,I use IFS Cloud (Application service update: 23.2.1).I create a new file type in the EDM basic data. This is for the .stp Extension (3D Files from CAD)Then I use this new file type when creating a new document revision. When I try to approve the revision, I have this message :“The number of PDF files and/or the combination of view and original files on this document is invalid for PDF signature and certification. If you are an end-user, talk to your system administrator. If you are calling this API from code, check your data or consider using the more specific method to sign your PDF file.”This file type is not PDF so I don’t want (and I can’t) use e-sign for this file.I use several document class to test and the result is the same.If I use a already created file type, this OK, I can validate it without any problems. Does somebody have any ideas about this issue ?Thanks for your feedback if you have same issue.Nicolas.  

I need to load a Purchase Requestion which contains a 6000 Item in the system by Excel  or SQL script;how can I do this?

We just upgraded our MT OS in a remote cloud with 24R2After reboot of the OS, the MT is completely out of service: all the pods are in unknow statusso I went to the procedure of MT delete an MT installer and everything is up and running. Is there any way to properly shut down the kubernetes pods to avoid this issue ?Best regards

Hi All, Currently, we are trying to enable public access to the application. However, when accessing it from a local machine, the URL is showing as unsecure, and the certificate CN is different—the one listed belongs to the ingress.  When accessing the application via the Management server or through the private network (by routing directly to the Middle Tier private IP), the application works fine.Has anyone experienced this kind of issue previously?

Hello! I’m supposed to build a new delivery for an IFS10 customer, but for some reason I cannot seem to open the IFS Config Builder 10 tool at all. I’ve tried on multiple different machines, but the issue seems to persist. I also tried to download the latest version from developer.ifs.com, but get the same error. Opening the IfsConfigBuilder.exe immediately crashes, and no program is opened. I can see an error in Windows event logs as follows: Faulting application name: IfsConfigBuilder.exe, version: 10.0.5.3, time stamp: 0x5e8424f3Faulting module name: KERNELBASE.dll, version: 10.0.17763.6054, time stamp: 0x63366e2aException code: 0xe0434352Fault offset: 0x00126362Faulting process id: 0x2448Faulting application start time: 0x01daf91486e501c1Faulting application path: C:\Program Files (x86)\IFS\IFSConfigBuilder10\IfsConfigBuilder.exeFaulting module path: C:\Windows\System32\KERNELBASE.dllReport Id: 648c955f-89c1-431a-8e0c-aac40f905726Faulting package full name: Faulting package-relativ