This ‘Repost to Other Customer and Offset’ option is available for a certain customer on CUPOA 1557.

However, same option is NOT available for another customer for given CUPOA 2068 or 825.

What could be the reasons? Please advise.
This ‘Repost to Other Customer and Offset’ option is available for a certain customer on CUPOA 1557.
However, same option is NOT available for another customer for given CUPOA 2068 or 825.
What could be the reasons? Please advise.
Hello
If your payment is included in any offset or mixed payment etc, the button will not be visible. And you should have an indicator showing if is is included in any open payment.
If the field is showing No and not partly paid then you should be able to repost to another customer.
Hope this helps
Furkan
Hi
Hello
Can you check from page designer what is the condition for enabling the button in your case? See what is mine.
Thanks
Hi
Please advise.
Hello
Check one last thing. Go to Customer > Address and check Tax Withholding. If it is Tax Withhold then you are not able to repost to another customer.
I changed my setting as below. The function disappeared as expected.
Hi
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