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We have encountered that the "Close Operation" option in "Shop Floor Workbench" is only working when performed by User Id: IFSAPP USER However, when same action is attempted using a different user ID, with same permission grants the action is blocked by the system (Error message states user has not been granted with required permissions 

Hello folks,Does anyone have a test scenario document (ideally with step by step instructions) that can be followed to test the Schedule of Work in IFS ? If you can please share some reference material, it would be very helpful. Thanks,Ash 

I’m using ETM 1.10.0 and assyst 11.8.4Within the ETM I want to have additional affected users added to an event after it’s created.  (We’re using the Destination process to feed details in the ETM after the event is created.)The mapper resource is set the Event, and I use ‘Record to Update’ to search for the event.  However, although the ETM datamapper gets the correct additional users to add, the result is always ‘No update needed’.This is the only update required on the mapper.  Is there something else I need to select, or some way to force the update, please?

Dear Team,Am having a question, where i ahve an attachments on my customer invoice screen but when i check the invoice voucher on the GL voucher row screen, i do not see the attachments from invoice. Is there a way to connect the attachments from invoice to voucher or any other options?Thanks in advance

We have reporting rules set-up to process individual payment advice prints.However, it appears that, when you make a BACS payment run, it doesn’t split the payment advice up into seperate Print Jobs. You just get one big file with all the suppliers details in. We want to e-mail each supplier their individually - has anyone had this issue/found a workaround/solution?

Hi all, I have a problem with time types and resource groups in IFS Cloud / MWO App.The Situation is, that we have one Resource Group, which contains all other Resource Groups of our different entities.The Reason is, that all resources need to be able to enter the time types in the MWO App independent on where they are in the world and which entity planned them. Now I have the problem, that not always the correct resource group is selectable in the MWO App. Sometimes its there and sometimes not. Independent of Task or Bundle Task or in which entity the resource is employed.For example 2 resources from the US, both working an Request Work Tasks, both identically set up.One can select the correct Time Types and one cant.Has anyone ever had similar issues?Thanks,Chris 

I would like to create a Lobby Link to a page with a specific filter activatedExample : List of all projects with a completed status.How can this be achieved in a lobby page to make shortcuts for Project manager ?  We would like to create a lobby like in IFSv8  

Hello Community,I am experiencing an issue when trying to log in to the IFS Field Service Management (FSM) Smart Client on my Windows laptop.Steps to reproduce: Open Start Menu → Search for FSM. Launch the FSM application. Enter Person ID and Password, then click Login. A login window appears, but after submitting credentials I receive an error: "The requested operation could not be completed due to a file system limitation." Clicking on Details shows a log with technical information (I can provide a screenshot or full text if needed). My environment: Device: LAP-1023-01 (x64-based) Processor: Intel Core i5-1235U (12th Gen, 1.3 GHz) RAM: 16 GB OS: Windows 11 Pro, Version 24H2, Build 26100.6584 Installed: 17 Sept 2025 FSM Client: Smart Client (latest available version) Problem:The login fails every time on this laptop. The same FSM user account works fine on other machines (both Smart Client and Web Client). The issue only started after upgrading to Windows 11 Pro 24

Dear IFSI have an error when I trying to add to a existing Purchase Order Express (Order Code 5) a new line from a new Purchase requisition. Why? In Purchase Orders Normal (Order Code 1) I can do it withou any problem.Thanks 

Hello I would like to setup payment terms such that the due date is 95 days after the end of month of receipt of invoice. So for example, if the invoice date is September 14, then the due date is 95 days after September 30.   Any guidance would be much appreciated.

Hi.There’s an existing thread on this with a fix here, but following it I was unable to get the migration job working and I’m still receiving the same error. We’re aiming to update only the CODE_F field with a migration job, but running the MIGRATE_SOURCE_DATA job after the CREATE_TABLE_FROM_FILE results in the ORA-20111: Site.NOTEXIST2: The Site object does not exist. error for every line in the file. As  mentioned in the post above, I’ve attempted to add the CONTRACT field into the file mapping, but sadly it has not solved the issue. Any help here would be appreciated.  

Hello,I have a question about the use of deep linking to Assyst resources when data mapping in ETM. I’d love some feedback on my current approach,  and whether there are other approaches I haven’t considered. TL;DRIs it possible in ETM to refer to the AssystREST URL that is specified in the IPaaS/ETM installation, as to create deep linking to the same Assyst environment ETM is attached to? Are there other ways to do deep linking in Assyst ETM? BackgroundOur IT users spend a lot of time trying to find the correct menu for a given resource and waiting through load times during manual lookups. Because of this, direct links to resources are almost always preferred to use speed up the process.When working on integrations in Assyst ETM, I thus often find it helpful to add deep links to Assyst resources (e.g., specific actions, events, items), which would normally only be added as plain text shortCode during manual processes, or simple integrations.These URLs can be added as clickable links i

When I add a Technical Class in the Attachments Characteristics for an order or object, I can only get to the attributes by clicking on the button Attributes in a Card view. Is there a way to see the attributes in a table or list view without having to click on the button?  On the Execute Task Steps screen, the steps can be viewed as cards, in a table or in a list. I would like to be able to view the technical attributes in a table or list. 

What is  purpose of the IFSCRTSYS user?  I’ve searched these two pages and also performed a Google search.  I cannot find a description of this user. https://docs.ifs.com/techdocs/24r1/070_remote_deploy/010_installing_fresh_system/200_installing_ifs_cloud/050_deploy_db/090_db_deploy_config/#definetem https://docs.ifs.com/techdocs/23r2/030_administration/010_security/010_users/#special_users_for_ifs_cloud_mobile_apps https://docs.ifs.com/techdocs/Foundation1/010_overview/210_security/010_users/ __PRESENT__PRESENT

Usually when we have a Child / Parent relationship, the child places the order and receives the goods, but the invoice states the parent name as they will pay and the credit limit is held at the parent for the total group. Is there a way in IFS to have, the child place the order and receives the goods, the invoice states the child name as they will pay, but the credit limit is held at the parent for the total group.

Hi  when looking to add objects that are missing from the PM Program the list includes serial objects that are scrapped, if they are scrapped they are not eligible to be included but you only know they are scrapped when you have got to the point of adding them in, which is a waste of time. Is there a way to remove from the list altogether or at least identify them so you don’t try and add them in and have users waste precious time? 

Hi,Is there a functionality in IFS to check credit control on group level?For example Customer IDs are global and it can be assigned many companies in same group. The customer can have a credit block in one company due to credit limit. But still another company will be selling without considering that the customer is credit blocked in one company. Is there any functionality check credit control in group level across companies?ThanksGayan

Hi, in the setup "prompt (Services)", if the parameter "Enable Use of Obsolete Products" is switched OFF then if the user wants to add an obsolete product in a Demand Material of a service order, Alliance send him a message that he can’t use an obsolete product. When the user add a new Demand Material in a Service order and he enters the beginning of a product Id in the “Product Id” field, Alliance shows obsolete and non obsolete products. Is there a way to eliminate those obsolete products directly in this list showed to the user ?Thanks by advance

From a Business Opportunity (BO) we create a Sales Quotation (SQ) with the “New Sales Quotation” button in the header.Then I create a SQ Line with a value of 100 EUR and in the linked BO, a BO Line is also created with a value of 100 EUR.Now we have the behavior that when we delete the SQ Line in the SQ, the BO Line is not touched. Even more strange it then the fact that when you create a new SQ Line in the SQ, we end up with 2 BO Lines in the BO, both connected to the same SQ.Anybody knows the business case of this behavior or knows a way to suppress this behavior?With kind regards,Sven Audenaert

Dear All, Do we have the option of Broadcast Meesage in aurena like the way we have in IEE. Thanks in advance! BR HA

Hi, I wan’t to find the price with the menu “Requets price” for a non-inventory-part/customer/contract.Does it work ?I have no answer from the ERP. Thank’s.Julien. 

 Hi, everybody, We changed the FTP server and the files were transferred from the old server to the new server.When we want to add a new document, the old document class appears.The old document classes should not be visible.Could you support us pls?  

Hi Community!We are seeking guidance on best practices for managing cases where a company employs individuals with protected personal information, such as name, address, and similar data. While it is necessary to store details such as address and personal identity number within the system, access to this information needs to be restricted to a limited number of authorized users.I’ve been looking in to Personal Data Management (not fully), but we don’t want to anonymize completely..This situation is not very common but occurs occasionally -  in Sweden at least. Could someone please advise on recommended approaches or share how other customers have successfully approached these kind of situations? Best regards, Anna

Good Afternoon,Can anyone advise why the error message below is showing when trying to add additional lines to an existing PO? Many Thanks 

Hello Everyone! I created a lobby link list element, but when I try to add it to the lobby page, I can see the element name in the left side of the lobby Page configuration settings, but I can't drag or click and add that element to the lobby page, I am not sure whether am I missing something before trying to add the element!IFS Cloud - 24R2 Best Regards,Vishal J