To automatically add a contract on a SV for a specific customer , which would be the best approach
- procress flow
- Using middlwware ( Boomi etc ) to add contarct on that SV ?
Many Thanks
Answer
Automate adding a contract to a SV for a customer in Allaince
+7Best answer by Joshua Liem
Hi Nazish,
The Customer is covered under multiple contracts.
In this case, please create a process flow looking for Service Order of the customer where open date between 6 PM to 8 AM and contract ID is null.
Please use below API for the process flow.
<root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.Service_Order">
<session email="" alias="">
<state bc_name="Service_Order">
<action name="data">
<main>
<row number="1">
<order_id dtype="string">SVxxxxxxxxxx@@x</order_id>
<cconth_id dtype="string">ContractID</cconth_id>
</row>
</main>
</action>
</state>
</session>
</root>
Regards,
Joshua
Hi Nazish,
You can create a Contract for a specific customer. Every time you create Service Order for that customer, contract should be added. You don’t need PF to do that.
Regards,
Joshua
+7Hi Nazish,
You can create a Contract for a specific customer. Every time you create Service Order for that customer, contract should be added. You don’t need PF to do that.
Regards,
Joshua
It needs to happen for all jobs open for a customer between 6PM to 8AM
Hi Nazish,
The Customer is covered under multiple contracts.
In this case, please create a process flow looking for Service Order of the customer where open date between 6 PM to 8 AM and contract ID is null.
Please use below API for the process flow.
<root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.Service_Order">
<session email="" alias="">
<state bc_name="Service_Order">
<action name="data">
<main>
<row number="1">
<order_id dtype="string">SVxxxxxxxxxx@@x</order_id>
<cconth_id dtype="string">ContractID</cconth_id>
</row>
</main>
</action>
</state>
</session>
</root>
Regards,
Joshua
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