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IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

441 Topics
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
sql query for multi select custom fields values in an event

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

3
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
knowledge procedure in assystnet while logging incident

we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?

12
A
Do Gooder (Customer)
1 year ago
D
Do Gooder (Customer)
danrobinsonDo Gooder (Customer)
asked in assyst Integrations
Action Processor Rules/Variables

Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance. 

3
S
Hero (Customer)
1 year ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Core Service down, flag dependent applications as down

Good day,We have several applications (9) that are all part of one shared system. The support team is looking for the ability to log an Incident that would flag all of the shared applications as being down. Presumably, the intent was, if clients call our Service Desk and report an issue with Application A, they want Service Desk to be alerted to the fact that this application is down due to the core service issue affecting all of them.Initially, we thought we could a use separate CI that would represent the core service. Then, using Item Relations, we would link them together (and also be able to illustrate the dependencies in Impact Explorer). Unfortunately, it does not appear to be possible to flag all of the applications as being down.Does anyone have any ideas or experience as to how we could possibly fulfill this request?Thanks!...Donovan 

1
S
Hero (Customer)
1 year ago
M
Do Gooder (Customer)
momdcDo Gooder (Customer)
asked in assyst ITOM
Export Critical-Important-Normal deployed patches report

We need to add feature for creating or exporting report for Critical-Important-Normal deployed Patches,This is a major need and feature we need to so we can categorize or filter the type of patches that we deployed, without this feature its not possible to identify the severity of the deployed patches

1
Brian Turner
Sidekick (Employee)
1 year ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
Data Management

Good day, As we’ve continued to improve the quantity and quality of the application data held in our CMDB, we’ve added additional fields to our Item form. We want to be able to import data to these new fields to support decision making for risky applications, etc.When we upgraded to assyst 11.4.1, we gained the ability to use assystETM, which is great. In looking at the DMW interface, it appears there is no way to create/update customized fields. I am wondering if perhaps I am overlooking something, or if there is another recommended way we can mass import data  (usually as a one time thing to move towards keeping the information updated in assyst). Thanks so much,...Donovan

2
dlong
Sidekick (Customer)
1 year ago
ahtesham
Do Gooder (Customer)
ahteshamDo Gooder (Customer)
asked in assyst ITOM
ITSM/ITOM Password encryption vulnerability

Hello Techs,We have a requirement where ITOM agent password should be in encrypted format and should not be visible by any means.Encryption of the password is to be enabled across the entire installation process. Reason being, the server does not have the password in the encrypted format currently which indeed a vulnerability by all the means and has been picked up by the Cyber Security folks.We need the password to be in encrypted format in order for us to make sure it does not show up anywhere while the entire process takes place.

3
S
Do Gooder (Employee)
2 years ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
11.5 Release Notes

Where will the release notes be available as it was noted the previous wiki for IFS Assyst will no longer be hosting them?

5
A
Do Gooder (Partner)
2 years ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
Can we handle service catalog changes only within assyst?

Hello! Currently we handle requests to change our service catalog via a standardized form which is attached to service requests we use to proceed with changes on the service designer, event builder and configuration items.We’d like to know if it’s possible to automate this process. We’d like to create a form in assyst that would gather the followin information:Business Owner Business Unit Business Manager IT leader Responsible service departmentWe also ask both parties (on the IT and business side), which will be the service offerings and their agreed SLA resolution times.From that form, we’d like to automatically update the service offerings and update (create or deactivate event builder entries).  Anyone achieved this ? Mostly, I’m unsure on how to create a form suited for this kind of task, given the unlimited number of possibilites for creating service offerings and indicating their respective resolution time, responsible SVD and so on. Ideas? 

4
O
Do Gooder (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General
Schema Changes for 11.5

Where would I find schema changes for 11.5? It would appear that tables have been deleted in the wiki.  

5
J
Do Gooder (Employee)
2 years ago
D
Do Gooder (Customer)
dgrieblDo Gooder (Customer)
asked in assyst General
assystETM update log

Hi ifs team,ich möchte gerne einen Verbesserungsvorschlag für assystETM dalassen.Wir würden uns für das ETM Frontend eine erweiterte Ansicht bzgl. Updates und Fehlern wünschen. Man kann im Frontend zwar die Camel Logs einsehen und mühsam darüber prüfen, was passiert ist, jedoch würden wir uns hier eine bessere Integration in die Detailansicht wünschen.bzgl. Update:Auflistung in der Detailansicht, welche Felder aktualisiert wurden. Mit “alter Wert” → “neuer Wert”. bzgl. Fehlern:Bei Konflikten mit bereits vorhandenen Daten -> eine Ausgabe mit welchem Datensatz der Konflikt besteht. z.B. Haben wir bei Items öfters mal den Fehler dass das Feld KeyA, welches bei uns mit der IP Adresse belegt ist, angemeckert wird. Hier wäre es hilfreich, direkt in der Fehlermeldung die ID oder den ShortCode des Items gemeldet zu bekommen, mit dem der Konflikt besteht.  Beide Verbesserungsvorschläge würden in unseren Augen beonders beim Bugfix der jeweiligen Datamapper positiv unterstützen. Bei der Entwic

1
Mathias Dahl
Superhero (Employee)
2 years ago
J
Do Gooder (Partner)
jdelormeDo Gooder (Partner)
asked in assyst General
IFS assyst Application Launcher

I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.

3
J
Do Gooder (Partner)
2 years ago
G
Sidekick (Customer)
girvandSidekick (Customer)
asked in assyst General
Approver Visibility

Hi All,I’m looking for ideas for including Approver details in the global user's Event Monitor on the Self-Service Portal (under Progress > My Open Issues and Requests).The issue I have is the Column Profile for the Event Monitor is looking at details on the Request ticket and not the underlying Tasks. If I include Approver as an additional column on the global user’s Column Profile, it appears blank as the Approver is listed on the Task and not the Request. This means end-users are unable to identify who to contact for a pending approval and need to contact our Service Desk to provide the information.Any advice on if or how other customers are managing similar requirements would be much appreciated.Best regards,David.

5
W
Do Gooder
2 years ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General
Event Monitor - Details - Date Format

Hi Community. I’m trying to chase a legacy UI issue that I have open and am hoping you might be able to signpost me.We have an element displaying the US style date format (MM/dd/yy) within the details pane of the event monitor page (pictured below). The seems to relate  exclusively to custom fields marked ‘Public’.assystWeb details paneEvent monitor dates are displaying correctly….assystWeb event monitor - date logged column...as are date drop downs on forms…assystWeb date dropdown field We have…confirmed the browser location and language settings, changed the client.date.displayformat and rest.client.date.displayformat labels to dd/MM/yy, confirmed the user preferences ‘Time Zone’ is set to Europe/ London.Any help you could provide would be appreciated, this is causing some confusion as here in the UK we use the format dd/MM/yy.

2
S
Hero (Customer)
2 years ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General
Known Error Database for Problems

Is anyone tracking known errors for problems? If so, how are you tracking them? We have just implemented problem management and we have some known errors within our knowledge procedures as ‘workarounds’, however, looking at ways to keep them in an event monitor/database format. Just wanted to reach out here for any ideas. 

1
G
Sidekick (Customer)
2 years ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations
Cannot connect to assystRest using

Hello, I’m trying to trigger an email activity from action processor and I’m getting the following error: Processing action (...) matched rule " (...) " which resulted in an assyst template email with template '(...)' which failed: " Status code: 302":  Runtime values are as follows: Action Type: ASSIGN, Action Id (...) I guess that’s a HTTP redirect that is not being handled when I use the friendly URL for the REST API, such as url = "https://assystwebhom.trt3.jus.br/assystREST/v2" As far as I’m concerned, I cannot use a direct IP address, because our assyst web server is deployed in a kubernetes cluster and there’s no guaranteed fixed IP. Any ideas on how to fix this?

1
S
Do Gooder (Employee)
2 years ago
M
Do Gooder (Customer)
Mauro PinheiroDo Gooder (Customer)
asked in assyst Integrations
assystETM - importing start and end times for SLA Header

Greetings, everyone!I need to import start and end times for SLA Headers via assyst ETM (database table sla - SLA Header Details, fields mon_start, mon_end, tue_start, tue_end and so on). My channel is defined with source = Directory and message format = CSV.What is the JavaScript expression to parse my input data? Please consider date/time format as “dd/mm/yyyy hh:mi:ss”, where dd = day (two digits), mm = month, yyyy =  year (four digits), hh = hour (zero to 23, not AM/PM), mi = minutes and ss = seconds.Thank you.

2
M
Do Gooder (Customer)
2 years ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General
Updating Contact user information based on event logging form data

Hello, Recently part of our staff contacted our team asking for help with contact users telephone numbers. They told us that since the begining of the pandemic a lot of users are working from home and telephone numbers present in assyst are not up to date anymore. We tought of clearing the current data and make telephone number visible and mandatory in event logging forms. However, I could not find a bult-in mechanism to update contact user’s telephone number based after that person just logged a new event with a new value for their telephone number. Is there a bult-in mechanism to enable this or should I customize this? 

2
O
Do Gooder (Customer)
2 years ago
K
Do Gooder (Customer)
kc-andersonDo Gooder (Customer)
asked in assyst General
Is it possible to pre-set the assyst date and time selection field to default to business hours?

Currently the selectable date/time fields in assyst defaults to 12:00am in the from date and also 12:00am in the to date field.   Is it currently, or would if be possible in the future for the from and to dates to be pre-set to default to 8am and 5pm respectively to reflect business hours?

1
Robert Wood
Hero (Employee)
2 years ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Generating a webhook out of assyst

Does anyone here utilize a webhook?I cannot find anything in the wiki relative to being able to do so.  Any help? We have a POC from a vendor and they are asking us to deliver a json payload via webhook from assyst for a simple demo and I’m struggling to find a way to make that happen.Thanks!

2
Robert Wood
Hero (Employee)
2 years ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General
Event Monitor Query

Hi All,  We are trying to create an event search that will indicate tickets which are currently on hold. Has anyone had any luck creating an event search that can show tickets currently on hold?   

4
W
Do Gooder
2 years ago
B
Do Gooder (Customer)
bferreiraDo Gooder (Customer)
asked in assyst General
Problem at checkout

Hello. We are having a problem opening a order through assyst.We have already done all the steps but when we get to the last step it displays the message below   We have already filled in the form parameters, link reason and item removal cause.We've also created the event builder. We are using version 11.4.3.The event builder is in order.And the import profile is in the same category.  Has anyone experienced this error that can help us?

6
W
Do Gooder
2 years ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations
ETM - Email Attachments

Has anyone tried/ succeeded/ know if it is possible to set up a mailbox reader channel in assystETM that will use an attached spreadsheet as the data source? Alternatively, how to pass this spreadsheet into another ETM channel for processing?Use case:We provide our users with spreadsheet templates that they complete and we import by datamapper channel. For example, purchased IT assets imported upon delivery to be updated and added to in more detail later by our discovery toolset. This is currently emailed to us and manually imported but I would like to be able to have their email automatically populate the database.

4
S
Hero (Customer)
2 years ago
E
Do Gooder (Employee)
Eddienj01Do Gooder (Employee)
asked in assyst General
View in Chart not working in 11.5.0

The View in Chart functionality is not allowing for modifications to the Primary & Secondary Grouping outside of Date/Time even though the Monitor in question has a Column Profile with more attributes than that.

3
Robert Wood
Hero (Employee)
2 years ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
assystChat admin/monitoring console

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.

1
Robert Wood
Hero (Employee)
2 years ago

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