Hi there,
actually we are not using the Checkbox “Priority SLA” in Customer Contracts by any reason, but as always there is an idea to have a marker on Contract Level showing this contract is more important than others. This should not have an effect on Priority oder Service Level calculations.
So I need to know if there is a out-of-the-box functionality behind this checkbox or if I can use it for my purpose without braking anything else.
To give you more inside on my question. We do have some customer with a lot of Orders so the single order is not that important in the view of the contracts SLA. But there are also Customers with a very limited amount of Orders on some contracts where missing a single Ticket can have an enormous effect on its SLA. To mark these Contracts somehow I have the Idea to use this “Priority SLA” Checkbox.
If this is not an option, I will just create a new Checkbox Field in customizer.
Thanks in advance.
Best answer by Andrew D'Antonio
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