We have some on site Customer warehouses. We have given certain technicians staff access to these warehouses. Historically, in Mobile Edge, they would log out, change their van to that warehouse, and then they would be free to allocate parts from that warehouse directly to jobs, do receipt and transfers, order new stock on behalf of that warehouse, etc.
It seems that a recent patch may have broken this, as it forces the warehouse to be their default, no matter what Van is selected.
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Hi Chris,
After you change the van on the login screen, do you get any errors on the mobile device? Once the inventory module refreshes do you have visibility to the items in the newly selected warehouse?
If you’re not getting any errors on the mobile device and you still can’t see the parts try doing a manual refresh in Mobile Edge in the Inventory module itself...if that still doesn’t work then check the log files on the Mobile and Alliance application servers...look for any errors in there at the time the new van selection was made. If that doesn’t yield anything then I would suggest logging a support ticket for the issue.
Thanks,
Reid
Hi, We logged a support ticket for this issue last year (AU0073577). Our testing shows it does not work when using single sign on, but for the same version in UAT without SSO, the van switches as expected.
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