Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Checking our run log, there have been minimum of 2,500 mass updates within the last minute. We have our row limit to 2,500 so no idea how many more it could be at this time. This is all being done on my username. I have done nothing in FSM today. This was happening yesterday as well. How can i find out what is triggering these and how to stop it? There is no information to tell me what is triggering it. They all look like this:

Hi, I am new to FSM. Is there a reason you may want to specify locations and/or bins on a place that is categorized as a customer place? I am only aware of marking warehouses or trucks with these relations.

Can somebody recommend how to create a new Time Clock and to use it effectively in different screen and also how to set Time Clock rule.

Can we have a sample format for REST API and ODATA, how to use them in FSM6 update 4?

My Question is a high level question : I understand that Customer is the one who calls and asks for service so we create a request in the system . the request than has a task in it. When do we know we need to create a RMA for the customer , if RMA has been created to Replace the part then who goes to collect the faulty part and deliver the replacement , basically what is happening on ground when we click on Post Shipment , the faulty part can be replaced by the technician but against which activity this will be tracked. If my technicians are deliverying the parts to customer then where do we track it.

Can somebody explain how to Release the bills on monthly basis ( last Friday of every month). in contract Bill schedule.

We have a substitution map for @place.email_address the notifications are not going through unfortunately. the rule works as the user that is listed on BCC is getting the emails. The BCC is listed as an actual email address with no map needed. its only when using this map does it not work we do have other maps that work just fine but it seems to be this one that doesn't Here is the substitution map. Here are the code table here is the result from the notification log. you can see the TO is missing

Can somebody suggest how to use Integration Scheduling Wizard to automate the Outbound/Inbound Integration process. One sample will be very help full.

I have this problem with implementing a business case. The case I have is as follows. In task_steps I have filled in a quantity (lets call it x) in user_def_num1 for step_id =66 This task_steps record with a quantity needs to be processed by the business rules and add a non_part_usage record. My business rule needs to output the quantity if it is higher then 25 and then create the non_part_usage record with a quantity of x - 25. I am trying to do this with an XML business rule, but I am aware that I need to use some expression. I only do not know how to do that. This is my code which needs to insert the record. As you can see I fetch the quantity with an xpath_node from an hierarchy_select result called ‘result01’. Without the expression stuff it gives me the quantity, but I need to subtract 25 from this value. <update_non_part_usage> <non_part_usage> <request_id>@request_id</request_id> <task_id>@task_id</task_id> <npu_id></npu_id> <description>Auto Inserted by SEC CODE mapping BR</de

In the stock search screen, when your record comes up there is an on order hyperlink, clicking that brings you to the purchase order search. In this case it gets an error about condition code. see screenshots. This has never worked for us. Not sure if its a mapping in the UI that is incorrect Click on the hyper link here after clicking the hyper link this error appears the column DOES exist in that table

Can you update the UI in logistics manager? or Can you put business rules on there? I am trying to have certain fields auto populate but when creating the custom process, the table STOCK_ADJUSTMENT (which is where the misc adjustments in logistic manager live) isnt available. I am assuming i wouldnt have access to do this but wanted to see if there was another way around.

Can anyone please tell me how to use substitution map while creating Notification in FSM. A sample document/data will be very helpful.

Im trying to create a rule that brings up an alert when a unit has been serviced within the last 90 days. I figured this could look at the request unit creation date for the same serial number. Looking at how expressions work i’m unsure how to execute this and hope someone in the community can lend a hand.

Hi I am looking to have a button on a listview tab that will update one of the fields on a selected line of a List view. is it possible to control a Listview items using a Button and a client script? and if not a client script any other way? if so can you explain how i might go about do so? Thanks, Graeme

I am trying to create XML business rule that exececutes on the Creation of a request the business rule is expected to insert a a new line in a custom table for the most part it is working. but in one of the fields it need to combine the Place id with some text and im not sure how i would go about doing that the line question is the charge_code i would like it to insert S-22222-M where 22222 is the place id. I tried the below but it populates exactly what is seen below if i put spaces around the @place_id it does populate the field with the 22222 but it also has a space on either side of the place_id. Any help would be appriated Thanks <perform_batch> <sequential_dependent> <update_rid_settlement regex_validated="true"> <rid_settlement> <insert is_initialized="false" /> <charge_group>STANDARD</charge_group> <cost_split>ALL</cost_split> <charge_code>S-@place_id-M</charge_code> <request_id>@request_id</request_id> </imax_rid_settlement> </update_rid_settlement> </sequential_dependent> </p

In FSM application, under File menu we have a sub menu named “SETUP WIZARD”, can anyone tell me what is the use of that and how to setup the wizard??

Hi Guys, Do you know if Google Maps , ESRI are supported in FSM ,

Can anyone suggest how to capture Response in FSM from a external system/foreign system while doing outbound integration?

I want to generate a report that retrieves data from a table I created using the Custom Metadata screen. Is this possible in FSM?

In FSM 6, under Import/Export menu there is a option called “Perform FSM MPM”. Can anyone suggest me how to execute this process, so that we can do import/export as per our requirement. Means how to import MPM data from a file?

Is their any way to deactivate baseline client scripts in FSM for a particular screen so that we can create our own customized client script and apply it to that particular screen.

In the part need screen, you are able to click multiple parts to print out. however if there are 3 parts on 1 request/task, it will print out 3 separate print picks and generate 3 separate shipments. whereas if its done on the request screen it will put everything in 1 shipment / print pick has anyone had a similar issue? is there any way of fixing this? FSM 5.7

Is there a possibility for the users to create a new task and assign to themselves from the FSM Mobile App (version 6.1) ? Please list the steps if possible ?

Is there a place to set in FSM that an email notification should not send until all reports set to attach are generated. By default, if the report is slow to generate, the email will send without the attachment.

Hi All, I am trying to set up an Integration with Solarwinds Service Desk (https://www.samanage.com/docs/api/introduction) The primary challenge that i’m facing is with the Authentication Token provided to us by Solarwinds, as it contains a colon “:” right in the middle. sample (Editted for obvious reasons) ASDSADSADSADSADSADSADdsadsadsadsadsadsadsadsadsvbQ==:eyJhbasds890dsa08979787sad7sd7sds7dsa8dsad78sad8sadsa8dsa8dsad8sadsa8dsad9sad9sad76sad6sads56adsa7n0.o6Yl4dASDSADOIASDSADSADSADSADdsadsaddsad8888asdsdsdss_asdsdds888ASASDdsassasaaAAaaAAA0 the way we are expected to feed this token is in the HTTP Header like: X-Samanage-Authorization: Bearer TOKEN Example: (fake token, from solarwinds documentation) curl -H "X-Samanage-Authorization: Bearer AAAZWV0YXkubmF0YW4rNUBzYW1hbmFnZS5jb20hbGciOiJIUzUxMiJ9.eyJ1c2VyX2ljIjoxMjU2OTQzLCJnZW5lcmF0ZWRfYXQiOiIyMDE3LTA2LTA3IDA5OjE3OjI5In0.j_H15qzJJr9vXGAHCThLEOQrE9GGbjMxZJOs5zAf_iqaGqxlIOAmvPpBx0td_C3r7dliAfXXIgdqhZHVoK1KTwAzd1" -H "Accept: applicati