Skip to main content
Answer

CRM Pannel - Save to CRM not working anymore

  • May 19, 2025
  • 3 replies
  • 160 views
J
Do Gooder (Partner)
Forum|alt.badge.img+1

Hello,

 

I’m trying to use “Save to CRM” functionnality from CRM Pannel and it’s loading forever when saving the email. 

The email appears in IFS but email body is never received by IFS.

I tried to regenerate the manifest file and re-import it into Outlook. I also tried to change some CRM/SRM Pannel Settings. I tried go back to old outlook version. I tried on several emails including one with no attachment and only text in the body. Nothing changes it’s still not working.

 

It used to work fine, do you have any idea of what is wrong ?

 

Thank you,

Kind regards

Best answer by Annjse

Hi ​@Juliette Casteran,

Unfortunately, recent changes made by Microsoft have caused the "Save to CRM" and "Send and Save" functionalities in the CRM panel to stop working. A fix has been included in the May service updates for IFS Cloud. We will also provide a correction for Apps10, which will be available both as a single patch and in the next scheduled update.

Best Regards,
Anna 

3 replies

Annjse
Hero (Employee)
Forum|alt.badge.img+11
  • Annjse
  • Hero (Employee)
  • Answer
  • May 19, 2025

Hi ​@Juliette Casteran,

Unfortunately, recent changes made by Microsoft have caused the "Save to CRM" and "Send and Save" functionalities in the CRM panel to stop working. A fix has been included in the May service updates for IFS Cloud. We will also provide a correction for Apps10, which will be available both as a single patch and in the next scheduled update.

Best Regards,
Anna 

U
J
Do Gooder (Partner)
Forum|alt.badge.img+1

Hello Annje,

 

Than you for your answer. 

Is this SU available for 23R1 ?

 

Thank you,

Best Regards

 

U
Hero (Employee)
Forum|alt.badge.img+8

Hi ​@Juliette Casteran,

Unfortunately, as per my understanding, the support cycle has ended for IFS Cloud 23R1 now. Hence, the fix will only be available from IS Cloud 23R2 onwards.

Best Regards,

Uvina Jayamaha.

Annjse
Terms & ConditionsCookie settingsAccessibility statement