Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello, New to this role but since Dec 31, it seems that our integration schedules are not running and are unable to use the Run Now too. I have restarted the following items but with no success. I have tried the following items that have worked before: Refreshing Cache Refresh Integration Cache Restarting FSMProd Integration Monitor Services (On Server) Restarting App Pools FSMLinkService Mgd FSMProd Mgd FSMRestService Mgd We currently have IFS FSM, version 5.6.2. Any help would be greatly appreciated. Thank you.

In FSM Mobile how to configure the mobile db to shared NAS Drive? In FSM, Mobile_Database_Directory is set to the server default path like ‘C/inetpub/wwwroot/xxxx/mobiledb’ . Is it possible to set the Mobile_Database_Directory to the NAS drive mapped to the server. So the user db will be created in the Nas drive.?

Generating our quarterly contracts. using the contract PM request generation in Contracts Manager It’s stuck in processing and wont actually generate any of them. Checked the server log and found the follow message: Message: PerformContractPMRequestGeneration. This row has been removed from a table and does not have any data. BeginEdit() will allow creation of new data in this row. Not sure what is stopping it based off this error @Mike The FSM TechnoGeek - any idea what this is pointing to?

How to access the smart client application through reverse proxy server? FSM Application has been installed in the application server. IN front of application server we have DMZ - Server which is exposed to internet where we have configured the reverse proxy. Now the end user need to access the smart client application through internet from the reverse proxy user.

Trying to find out why this run is stuck in processing. Is there some where that will show me what is holding it back? I’ve deleted and regenerated more than once.

Hi Is it possible to stipulate certain days within a business rule i.e. Monday, Wednesday, Saturday & Sunday We have a requirement that needs a notification to be sent after 5pm and before 8am Monday to Friday, after 12pm on Saturday and all day Sunday Thanks

FSM Mobile Initialization for long time ? FSM Mobile App is initializing for the long time . Kindly need your support to resolve the issue

Hi, I’m testing the oData REST API to download/upload attachments in FSM, but I’m facing some issues. I can get the attahcment info (but the “attachment@data.mediaReadLink” attribute). However I don’t get anything, while trying to retrieve the binary data (prints attached) Additionally, I’m not able to change the stored flag for manually added attachments. Thank you, João Oliveira

There is a separate screen called Shipment Grouping Rules.Can anyone tell me where to use this Shipment Grouping Rules once we create a new Shipment Grouping Rule?

full context: were looking at giving the users the ability to create a request from the place screen. This would either be by clicking a button that redirects them to the request screen or having a tab on the lower pane that will have the new request related fields. My question is, how can i auto-populate the “Place ID” on the Request, to that of the Place record they’re currently displaying? I wouldn't think a business rule would do this so perhaps a new button with a xml message in it? Not sure what that would look like to reference to the current place record but hoping i can be helped here.

What are the differences in offerings (functionalities / modules/ Submodules etc. ) of ESM and FSM

When you are off line (sync or WiFi turned off) and need to log in again to the FSM mobile client, it doesn’t work if your user is defined to use SSO. Perhaps there is a missing token? Have any of you guys encountered this issue? I haven’t been able to test in an ref environment since as far I as I know none is set up to use SSO. Customer is on FSM6 Update 4.

Hi Team, In FSM6 while executing Fsm_6_indexrebuilder.sql file , the cmd prompt is asking for " Enter the Value for 1" . Kindly hep us regarding what value need to be passed ? Thanks & Regards, Murali

How to extract the App parameter values from the FSM Application.? I need to extract all the App parameters and its values from the FSM Application. Kindly need you support.

Hello All, I need to call a C# code from FSM via MPM. Can please anybody guide me step by step procedure on the same. Regards, Sachin

Hi Is it possible to create a back to back invoice in FSM 6? Regards

FSM 5.7 - The request's Repair Deadline is not updating when the SLA is updated in the Task.Attached example shows a task/request where the priority was changed, updating the SLA.

What is custom mpm ? How it is different than Business rule ? How to build a custom mpm ? Is there any fsm tool available to write a custom mpm ?

Is it possible to configure the concurrent login type as "true" for any kind of license by update SQL query in FSM ? In the "message" type license concurrent login has been set as false . But if two parallel api call happens, how it will handle the request ?

Hi, I have some integrations working in a Development environment which produces a .csv file to a folder on an Internal Network (permissions checked). I have built the same integrations into UAT environment and I am now getting the following exception. Method not found: 'System.IO.Stream Metrix.Azure.Helper.AzureFileHelper.GetWriteFileStream(System.String)'. UAT and DEV are both running the same version. The integration set-ups are the same. Just wondering if anyone knows what the exception may relate too? The Transaction Input and Arguments all look good, so I am unsure why this wouldn’t work in a different environment.

Hi. What is the best way to generate and send a Sales call to the schedule board in FSM for allocation to a technician. Can this be done through the Opportunities function?

Dear all, In FSM (version 6.5) we have images stored in the metrix_image table as Byte[] Array (on the image field). Does anybody know how to get this image bytes from the record by using the endpoint API? Thank you very much for your support, Istvan

Dear all, Can anybody please tell me how can we add parameters in RDLC reports using visual studio professional 2013. I have a client requirement to add parameters to print the rdlc reports. Can anybody suggest the best way to add parameters in rdlc report so that when we will print the report through FSM application by providing the parameters. Thanks in Advance, Kaustav

Hi Can you tell me how I can setup scheduled reports in FSM 6. I would like the ability to send out various reports automatically at pre-set times Regards

Hello All, Can we make changes to FSM mobile app by changing it’s UI and adding custom fields into it. Also, can we call external API’s from the FSM mobile app. Any help would be much appreciated !!! Regards, Sachin