Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can we reach into a specific request/ task by clicking  in the overview screen of the lobby ?  

Can it be possible to show only one lobby dashboard to user in lobby over view screen ?Current scenario is there are lots of  baseline and configured lobbies but we want to show them only 2 lobbies in the overview screen of lobbywe cannot assign lobby into person or role screen as it is initial screen and will open only one dashboard lobby.We want to have overview screen of lobby or can create any other screen so that only relevant lobby can be shown to user.

Hi,I have a problem when posting the following command in XML Poster (to read column mi_xml in  i_xml_to_m5 table to perform inbound integration) ,   an error telling that object “i_xml “ is unknown. <perform_process_itable>  <parameters>    <table_name>i_xml_to_m5</table_name>    <mi_sequence>123</mi_sequence>  </parameters></perform_process_itable> Result : <perform_process_itable_result>  <result type="Exception">    <error>      <application_error>        <severity>ERROR</severity>        <message>Objet métier « i_xml » non reconnu. Contactez votre administrateur système pour obtenir de l'aide.</message>      </application_error>    </error>  </result></perform_process_itable_result> Could you help ? Thanks,Best Regards,Abdelmajid

Hi, One technician is unable to connect to the mobile application on his device with this error message :”Meaning : “Connection failure” in title.Network error.ServiceServiceMethod not allowed. Mobile app was reset, installed on another device, but does not work anymore for this user. Yet, he’s able to access to the application using chrome on his laptop. What can cause this error ? NB : this is on a production app….. BRLaurence

Hi,a basic question about FSM inboud integration using middle table i_xml_to_m5In the documentation, i understood that the field mi_sequence will be generated automatically, so i don’t  need to put it in the insert SQL statement but i meet an error message indicating that this field doesn’t allow NULL..Below SQL Statement and the error.. Could you help ?Is it a bug or do we need to put the mi_sequence field in the insert statement ? Thanks,Best Regards,Abdelmajid INSERT INTO  i_xml_to_m5 (mi_xml,status, mi_reference) values ('<perform_inbound_integration><parameters><mapping_name>REQUEST_INT_TO_FSM</mapping_name><xml_import><request><place_id>S08133</place_id>  <currency>USD</currency><status>OP</status><request_text><text>This is text</text><text_line_code>MISC</text_line_code></request_text>  </request></xml_import></parameters></perform_inbound_integration

Can anyone please help me understand or point me to the documentation on when the ‘Inspection Note’ can be edited in the Work Task general screen? Our users are struggling with this after the upgrade to Apps10. thanks

Dears  how can add signature field and display in any of FSM screeen? thanks 

How do i get a script to fire on FSM6 form fields and the field has been updated? I have tried ‘AfterValueChanged’ and ‘TextChanged’ but neither fire the script when the value is updated. ‘LostFocus’ fires, but i dont want to use that as it fires when the lookup appears. Thanks in advance

Hi Experts,If I trigger an outbound integration based on a task status change, is there a way for me to send the logged in user (user_id or email of the user who changed the task status) as a field of the outbound message? 

Hi, Specifically for contract lines I want the COVERAGE_START_DT to default to today, not the contracts start date. I’ve tried setting up the default in the custom metadata to ‘now()’ or ‘today()’, but this just errors on the UI…..probably the same on the UI designer itself?I can’t find a relevant BR or App Param, so I guess the answer would be a client script, (it’s for the web client.)Any better answer?Thanks 

Hi,I have a problem when i try to export an XML to o_xml_from_m5  table,  with  “Test Integration map”  button using the basic map XML attachedI use the basic message routing rule attached that writes in the table o_xml_from_m5 of FSMI have below error message in integration log.Failed to write to outbound table: Cannot insert the value NULL into column 'mi_sequence', table 'sogefsmtstdb.dbo.o_xml_from_m5'; column does not allow nulls. INSERT fails.The statement has been terminated.Can you help, thanks,Abdelmajid

Usually we select tables like this:<hierarchy_select>  <attrs>    <attr>person.person_id</attr>  </attrs>  <primary_table>person</primary_table>  <from>    <table>person</table>  </from></hierarchy_select>But I want to select a view in the same manner<hierarchy_select>  <attrs>    <attr>subcon_team_tasks_grid_christine.person_id</attr>  </attrs>  <primary_table>subcon_team_tasks_grid_christine</primary_table>  <from>    <table>subcon_team_tasks_grid_christine</table>  </from></hierarchy_select> However this gives error:<metrix_response>  <result type="Exception">    <error>      <system_error>        <severity>ERROR</severity>        <message>Unrecognized business object 'subcon_team_tasks_grid_christine'. Contact your system administrator for assistance.</message>      </system_error>    &l

Hello, Noob question.I have recently installed FSM6u13. The installation was succesfull, but now I have no idea what pwd to use for the ADMIN person.I can open the login screen of the client but I don’t know what password to use: Furthermore I could see in the person table that the pwd for Admin is expired: Any ideas how I could login to the newly installed FSM environment? Unfortunately this is not covered in the installation guide.

I am trying to make an outbound post request from FSM to an external api using OAuth2.There is an endpoint to call in order to retrieve the token, and then we can use the token to make calls on other resources.I tinkered around this with Postman where I can get this to work with two calls (one for the token and then the resource).Once I have a token(via postman) I can use that token and make the resource related calls from FSM as well. But How do I setup FSM so that I can get the token and call the resource in one go?I attempted using a process to retrieve a token before the call, but to no avail. Any help would be greatly appreciated

Hello all.  I know this forum has not seen much use so I am not sure who, if anyone will see this, but I am interested to know if any of you track ro could easily find you ration of support staff to direct techs in your service organizations.  We are running at 16-17% which I am counting as mnagers, schedulers and internal call center support staff divides by the total service employment.  the balance being actual van driving , wrench turning techs.  I have no idea if this is good or a bit management heavy.  I realize this will differ by industry.  Just curious what other are experiencing.

Hi,  We have configured several AdHoc Reports and change the App Parameter ADHOC_ROW_LIMIT to 1M, nevertheless when we extract it, the number of rows is limited to 10K.We already tried to change the App Parameter MAX_ROWS to more than 10K, but there is a core validation which does not allow. Is it possible to extract more than 10K of rows at AdHoc Reports?  Best regards,João Oliveira

Hi,I have a requirement for passing data from one table to another table by clicking on button. Example: In service table there are multiple row records where user_def1 is equal to 1. Once I create request I need to pass that request id to service table where user_def1 is equal to 1.I am not able to use setDBvalue since this requirement is for web client.Please suggest feasible way to do this requirement. Regards,Ramya 

We have a requirement to add access group in roster screen which is a baseline screen .Please suggest how to add the same.

Hi all,Can I know what governs the work status of a resource in the FSM Schedule Board. I have observed this work status can be either ‘Off Shift’ or ‘On Shift’. But as shown in the screenshot below, it shows ‘Off Shift’ even though the resource has a shift at the current time.  I am curious whether this is a product bug or if this ‘Work Status’ means something else.Thanks in advance,Dulshan.

Hi Is there a way of limiting the records that I pulled back for the overdue commitment screen. This is normally accessible from the link at the bottom of the home screen. It is just that we have noticed that there has cancelled jobs in the listI’m guessing that there is a where clause script somewhere. Quite urgent as the client is chasing this thanks David

Hi, Looking for some advice.A few months ago we implemented workflows for raising Complaints / Rectifications.I got some assistance on it below. As much as this has been a success in that it’s a quicker process for the call handlers, we’re seeing issues allocating the correct reasons to the CSR. In the FSM screen we’re using Global Code Hierarchy so if I choose ‘Warranty Rectification’ I get the code related to that Category listed.  Unfortunately I have yet been able to replicate this in the workflow. So regardless of what Category of feedback I select, I am getting all the options available on the next stage. Is it possible to inherit Global Code Hierarchy into the Workflows? I have been able to simply add in a combobox and link to a global code table without issue. But I am wanting to go to the next stage and only show the user the options based on the first value selected. For example in this screen shot from the workflow, I wouldn’t expect to see anything in ‘Delay In Service’ be

Hi,In PSO6.5 how to migrate to newer HTM version without reconfiguring the application?In PSO6.5 we are unable to see the menu connections in the Administration Workspace.(Administration--->Connections) which is available in the PSO6.7.Need your support

In PSO , Configuring number of  datasets will decrease the performance of the application?One of our customer when configuring the application with the requirement we found the number of dataset is reaching to 1000 dataset.  Will it impact the performance of the application?Also tell me the best approach to configure from the two optionsIncreasing the number of dataset and decreasing the number of activities in the dataset. Decreasing the number of dataset and increasing the number of activities in the dataset.Thanks in advance for your support

Is it possible to Get Weather condition in PSO MAP as it will help ful for planners to plan future jobs (i.e) Tower climbing activities. it should be same like outlook. 

Hi Is there a way of PSO stop grabbing tasks after they are Committed on the mobile? I’ve had situations with Sedgwick when a job which was scheduled for the following day then gets changed to Do Not Schedule I think I need to change the Task_Status data ( see attachment ) but I’m not sure what all the schedule options represents like Ignore, Commited etc. Also where is this normally found in FSM thanks in advance