Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi experts,One of our customers has the following question:They would like to know if there is a way to limit what devices the FSM mobile app can be downloaded to.For example, is it possible to limit the app to only be downloaded to iPads and prevent them from downloading to their iPhone?They would also like to know how to get this done if it is possible at all.Thanks in advance,Dulshan.

Hi All,  I’m having a problem with my quotes screen in the Web Client. I get the below error when I open the screen. Refreshing cache, closing and reopening etc. does not resolve. Error message in Web Client after opening Quotes tab This is occurring since I created an extension table for quote following the steps in the below article.  Strangely, the custom quote screen works perfectly with the new fields in the Smart Client, but it will not open at all on the Web Client. I’ve checked the metadata and database, and I cannot see duplicate key values. I even named the key columns in my extension table differently to the ones in the main quote table to be sure.  Undoing all the new metadata, deleting the extension table and reverting to the default quote screen still continues to generate this error in the web client, which is even more puzzling. I’m not sure what else to do. I would appreciate some advice if anyone knows what the problem might be and how to fix it?  FSM6 U5

Can we install HTM Scandinavian version 4 (or latest) in PSO 6.1?Can we install HTM Scandinavian version 4 (or latest) in PSO 6.4? Moreover, we would like to know if there is any restriction of versions compatibility in between PSO and HTM or we can just simple install any version of PSO with any version of HTM? Please let me know how it works.

Description:When uploading files in FSM the files are automatically added to the Azure Blob Storage. But when pressing delete in FSM, only the link in FSM is deleted, the file is not deleted in the Azure Blob Storage.For us  (Electrolux FSM implementation project) this is a big issue since we need to remove certain files after usage. In this case it's customer signatures fetched in the FSM Mobile that must be deleted after the customer invoice is sent.Why is the Blob not deleted when deleting in FSM? Please note we are not using any customization, we are using the out of the box solution.We seek advise on the above please.

Hi Everyone,I need some help looking into an issue I’m running into. Basically the times that are in the ARP (Skill availabilities) are not matching the times in the scheduling DB when looking at the resource.ARP Resources shows the following: **After a RAM Update** Scheduling » Resources » Resource shows The Skill Availabilities are being passed to PSO via integration, and the date im passing is in UTC time, no offset.Its important to note that some availability patterns show the correct time, such as just a regular day availabilityAny help I can get is much appreciated.Thank you

Hello, When I add a lookup to a parameter in a lobby, the web client displays both the code and description.  It’s fine in Smart Client. Any idea why it’s happening in the web client?

Hi Team, We have upgraded FSM DB to 6.9 from 6.5 on the Oracle DB server (system: XX) and trying to upgrade FSM App client and mobile on the App server (system: YY) using this DB server name but the DB connection doesnt get established.When DB connection is tested during Application server installation it always ends up in error ORA-12154: TNS:could not resolve the connect identifier specified   DB upgrade was successful on Db server (system name: XX) Present Status of the Upgrade:FSM Database:prodfsm dbuserVersion: FSM6.9.7746 17-3-2021 10:31:27FSM Client: FSMVersion: 6.5.7417.14159 Please advise how to fix this connection issue. Regards,Jithesh 

Hi.we experienced that ADMIN role can be overridden by other role which is Exaample:person 007 has roles ADMIN and DISPATCHER.Role DISPATCHER has setup like this: Having that setup for DISPATCHER role, the ADMIN role is overridden.  Person 007 cannot modify any other person anymore. Does anybody know whether it is a correct behavior that ADMIN role can be overridden by other role which has Admin menu as READ-ONLY?Can you explain why it is setup like that? Look forward to your feedback.~Juni

Hi Experts,Is there any document available regarding the functions which are not supported for FSM web client ?Following community thread explains some of the functions  Best Regards,Atheeq

I would like information about the data model, APIs, processes and capabilities.Any information would help.

How do you specify a time for a PM WO to be generated?  All are occurring at 12:00AM.  I would like some to occur at a different time, such as 6:00PM. Thank you for your help

Hi,I have a notification email that’s being sent out when a part need is created for certain parts.  I would like the person who created the part need to be CC’ed on this email.The notification message is triggered by a request event and the person I’d like included on the email is the request event creator.  I’m not sure how to use request_event.created_by in the distribution list.Another problem is I’ve been trying to create substitution maps to get the persons emails address with different methods. For some reason the ones I create don’t show up in the “Wild card member” drop down on the distribution list screen. I don’t see any differences it my substitution maps and the ones that do show up in the drop down.Currently I can use request.event.created_by or I’ve also stuffed the part_need.sequence into the request_event.user_def2 to have a link back to the part need where I could use part_need.created_byAny suggestions appreciated.

I am new to configuring Surveys so this may be a simple question.I want a Survey to execute when the status is ‘onsite’.In which Business Rule or screen do I enter the logic to ‘Execute Survey x when the Task Status is onsite’ ? 

Dear all Is there a possibility to remove the “Select” button option for Attachment types from the Survey completion popup window on the WebClient, best-case via Client Script, so the option remains with the Mobile Client?If you’re completing the Survey on Web and activate for an attachment lookup field window the “Select” button, the “Attachment Lookup” screen is opened, and if you’re then activating the “Cancel” button, all the cached survey answers will disappear and the survey questions reloaded.Survey “Select” buttonSurvey Attachment Lookup Cancel button Kindly note the survey I am using is a nested one with a sub-survey.Looking forward for your answers. Best regards:Marko

We have recently upgraded to FSM 6UPD9 to make use of the ODATA REST APIs in order to integrate our external applications with FSM. Very often we are getting a request channel timeout while using the ODATA REST API’s. Once this starts every call fails. Message:Error occurred while getting EDM model from app server.System.TimeoutException: The request channel timed out while waiting for a reply after 00:00:59.9970047. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. The ODATA rest API's makes a call to the FSM server "<perform_get_updated_odata_edm>" to get the data model. It basically asks for the database table structure of ~1200 tables in FSM, which looks to be a very time-consuming operation. We have observed that the ODATA API attempts to refresh the EDM model every time there is a server restart/ IIS reset or whenever we do a refresh cach

Hi, If we remotely initialise a users Mobile App, how long does the request stay in the system. i.e. if they were off work for say 2 weeks for example, would it initialse when they next log on? 

Hi.I would like to know if it is possible to have info sent from 3rd party software and entered into a text field on one of the fsm mobile screens. I need this in order to convert an image of text into a string and get this into the databasis.

Hi,We have started to deploy a newer version of the mobile devices our technicians use.One thing we have noticed is that when initialised the device_id on person_mobile is ‘null’.All the other values are being set on the table correctly with regards to brand, model, os_type and os_version, just nothing for the device_id. The devices are Android and the newer version see’s us go from OS9 to OS10 using FSM Mobile.Is this something set at device level, something missing in the mobile .apk, or something else? Ady

Hello Experts,I am trying to create an attachment in FSM using a base64 response that I get by calling an endpoint.The endpoint I call to get the attachment data is a secured one and looks like following, Now,In the documentation for the OData attachment endpoint it states the following,Attempt 1I tried using the base64 response in the OData attachment endpoint as following,Although it returns success, it creates an empty attachment record without an actual fileAttempt 2I tried to create the attachment by providing the http endpoint that retrieves the binary data in the OData attachment post payload as following,As you can see it returned an unauthorized error, since this is an authorized endpoint that requires a token for authentication. I have successfully tested with a public url of an image (which does not require authorization) in place of the above and it successfully creates an attachment in FSM.So this is where I stand now. I feel like I have relevant parts working separately,

Hi,Is it possible to add a new folder in FSM 6.12 smart client. So that we can move our important reports in that particular folder.Regards,Harsh Malhan

We are currently on Apps 8.  When trying to clock off a job on the work order operation screen, IFS locks up.  Unable to clock off this job and clock into any other job.  Work order is still open but the time transactions say it has already been transferred.  Unable to unauthorise.

The customer has Migrated Some Real Data in Dev Environment and is looking for a way to anonymize the data. Since this is a standard request in Eurpean Region but not for FSM, we are looking for a Script that can be used in Cloud Environment to anonymizethe Data.

Hi,We can get the request and response XMLs from PSO→ Audits. But how to get or view them in FSM application? Thanks and Best Regards,Niroshini Walagampala 

I want to show the country where a task is performed on the task display in the web client schedule board, but when I select the option it doesn’t show me anything for any task. I’ve tried both the ‘PlaceCountry’ and ‘Place’ options in this list. I have given a country on the place that has a few tasks, but it is not showing on the schedule board.  Am I missing something? This is on FSM 6 Update 12

I am trying to trigger a script when a the end date is changed on the contracts screen. I tested the script itself and it works fine, but I cant get it to trigger when I want it to. The field I need to update is a custom field called Months Remaining and is linked to contracts.user_def5. I linked the script to End Date. Here is the client script:var contractID = getControlValue('contract', 'contract_id');var contractLength = getDBValue('1', contractID);setControlValue('contract', 'user_def5', contractLength);alert("done"); And the sql script it calls:SELECT DATEDIFF(M,GETDATE(),CONTRACT.END_DT) FROM CONTRACT WHERE CONTRACT_ID = '{0}'Are there other ways of triggering this?