Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to specify multiple names of task resources in the mail message that is generated when sending from FSM? Of course a task can have several resources linked to it. Should it be sufficient to simply specify {{task_resource.resource_name}} to display all resources? Or is a 1:n relationship in the notification messages not possible?

How do you change Supplier in Overview Suppliers tab for a Purchase Part?

Hi,How to find the customization component wise (Business Rules , client script ,etc) list in FSM?  

Hi All, Good Day! I’m Facing Issues in Lookup XML filter is not working in FSM Web client. The same Filter is working fine in Smart Client but which is not working in Web client.Do we have any other way to filter the dropdown in web client via client script ? or can we have any way to work with lookup xml in web client?Kindly assist and advise on the same.Thanks in Advance,Regards,Hariharan P  

FSM6 UPD14 Installation ErrorIFS internal On-Premise Installation / SQL Server DB.Getting below error during DB installation and failed. Any idea/advise?  

The Powershell command running and getting timeout during the FSM installation during the deployment of MetadataInsert_2.sql.

I have created a “Links Element” Lobby Tile in FSM6u10 and would like the link to open Internet Explorer with a URL to an online Cognos Report. The URL I am using in the Custom URL is:-"C:\Program Files\internet explorer\iexplore.exe" http://XXXXXX:81/Reports/B1_Report_Outputs/GTS/CustomerServices/Service%20Centre/BI_GTS_0014_Thales%20Service%20Centre%20Comms%20Cell%20Outstanding-en-gb.mht The above URL works fine in CMD Prompt and opens the required report in IE with no problem at all. If I try this in FSM I get : However if I take out the path to the URL and only include: "C:\Program Files\internet explorer\iexplore.exe" as the Custom URL FSM opens up IE but only to the Home Page. Why am I not able to pass the parameter URL to IE as part of the Custom URL? I hope someone can help me?.. :-)

Hi All,Am getting the below error when login the application. I have tried many times restarting the database and application. still the issue persists. A128e database not accessible ,empty or not a current metrix version database. 

HI All,Good Day.!I’m facing updating custom alias table, here’s my scenario kindly review and please suggest any solutions for the same.Working Scenario:Created Alias table for Part Need as part_need_alias, and configured the same in Task screen with different filter conditions. In this I can able to save/ update / Delete Records in alias. Issue scenarioCreated Alias table for custom table (tech_refer) which is not in FSM Metadata as tech_refer_alias, and configured the same in task screen with different condition, in this value is populating but I can’t able to update the record and getting the below issue as table or view not found, kindly advice on the same. Tried the same from XML Poster also getting the same issue. Error : The database command failed and reported the following error: ORA-00942: table or view does not existkindly please let me know is there any other configurations we need to make while creating the alias for custom table apart from the below one. Thanks in Advance

Hi there, Since upgrading from FSM5.7.2 to FSM6u10, when in the mobile app and selecting to add an attachment the application always defaults to the Root Directory of the device.  If the engineer has an organised file structure when attachments are kept they are always forced to navigate through several folders to get to the location. When needing to attach multiple files the app defaults back to the Root  folder of the device.  This makes it time consuming, tedious and increases the risk of files being missed. Is it possible for the Mobile App to remember the location of the last attached file so that each time the add file attachment is selected for it to open in the last folder and not the Root each time? This was not a problem under 5.7.2 Mobile app. but a change since upgrading to FSM6u10. Thank you.

Is it possible to install both FSM and PSO along with the integration and the DB in the same server for a sandbox environment?

Hi,One of our customers is getting the following error every few minutes. They have recently  upgraded to FSM 6.1. Timestamp: 2021-12-24T00:04:01.8330285+00:00Message: Integration monitor: Refresh schedules for Integration Monitor failed: Metrix.Integration.Monitor.MetrixException: XML authentication failed.   at Metrix.Integration.Monitor.CommunicationManager.ValidateXMLResponse(XmlDocument xdoc)   at Metrix.Integration.Monitor.IntegrationMonitor.LoadMessageSources()Machine: PD1SDWK00000JApp Domain: /LM/W3SVC/835949724/ROOT-1-132845684009600832ProcessId: 4852Process Name: w3wpThread Name:Timestamp: 2021-12-24T00:09:10.2325009+00:00Message: Exception Message : SME 108B: The password could not be determine for user ADMIN.  Verify that the user exists and has a password set.Source : Not AvailableTarget Site : Not AvailableMachine: pd1sdwk00051PApp Domain: /LM/W3SVC/835949724/ROOT-1-132845687233326855ProcessId: 4328Process Name: w3wpThread Name:They don’t have an record name ADMIN. Could

For FSM, PSO or any others are required Software to practice all topics with in FSM, PSO. 

I have completed all FSM Essentials and PSO. I wanna do practical with FSM contents; Means I wanna know how we create a request, task, billing, invoicing and more.I wanna a platform at which we can practical of all required topics that is covered in FSM and PSO. 

Hi All,Is there any document available for external data source ?FYI trying to connect SQL server external database .ThanksVenkat

If in the part Master we check the checkbox “part to Product” as yes, my assumption has always been that it will directly convert to a product when the part is added as a part usage.For some reason it doesnt seem to be work in my environment.Is there anything else which need to be setup (business rule or change in metadata or change in part master) to get this working?Current in 6.13 version.

HI All,           We have setup surveys for Differenet Customers in FSM for Task Completions both in Mobile and Client(Web and Smart),however we want to have Surveys specific to customers,So we have used the access Group field on the survey table hoping it would restrict those surveys only for task with the same access Group but it is not working.Are we wrong to think that Survey access could be controlled using the access group field.If anybody knows of a seperate way please let us know ThanksManish 

Hello Team,My question is on MPM, How we can use the MPM for the mobile solution , like how we can consume the data of the MPM for the mobile . Please let me know about from the server side as well as from mobile sideHow it's look like through the code.Please guide on this and provide solution through the code for the better understanding .       

Hi,When create a custom debrief screen in mobility, a "+" button is automatically added to insert a new record in the table linked to that screen.However, customer has some of their workflow screens, which are based on views. So, when the technician uses that button (accidentally),  that causes an error, and the current task cannot be synchronized until the technician removes the error message.Anyone knows, how to disable the button during or after the creation of workflow screen.

Hi Team, One of our customers has below question & I would like your help on it, What values on FSM Resource (threesixty_resource) will send an update to PSO?  For example, we want to increase all resources travel time and out of region multiplier but updating these values and reinitializing PSO we do not see an update.  Are there ANY fields on this table that FSM will send to PSO?   Doing these mass updates in PSO is problematic and it is easier to import an update in FSM vs one record at a time. Thanks in Advance,Bhanuka.

Hello Community,I have a data source designer script that returns an error when pressing preview button.System.Collections.Generic.List`1[System.Collections.Generic.Dictionary`2[System.String,System.Object]]Script isvar numberOverdueTasks21 = getDBValues('C_FSM_TASKS_OVERDUE_21_DAYS_SQL');return numberOverdueTasks21;SQL Script isSELECT TASK_ID, PERSON_ID, STATUS, PLAN_START_DTTM FROM TASKWHERE PLAN_START_DTTM > GETDATE() - 21AND STATUS NOT IN ('CO', 'CA', 'CL');Any ideas?Cheers!

Are any of the IFS FSM components (mainly the IFS FSM android application) impacted by the log4j vulnerability CVE-2021-44228? https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228

Is it possible to have multiple users in using 1 mobile device? If it is possible how to set it up?  Since when the app is starting up, the user-id-field cannot be changed.If it’s not possible, do you know why it’s not possible to have multiple users? Thanks in advance for your enlightenment....and Happy Holidays and Happy New Year 2022! ~Juni

We are getting the below warning messages in the Events tab for PSO‘Warning GWY Timeout waiting for appointment broadcast’Need to investigate reason behind the above warning message Any suggestion

Hi Team, We need to do an important POC where the knowledge of MPM comes into picture. Can you please provide technical details or documentation on  how to create and trigger custom MPM. We need to trigger custom MPM from FSM Mobile. While searching in the community so far I have learnt that MPMs are defined by a combination of metadata and C#.Net code and can be implemented in any .Net language compiled assembly. So, basically I need Visual Studio. They are like Remote Procedure calls.   Request you to please provide documentation or code example at least on how we can create MPM in .Net. One simple example will also be helpful. Thanks in advance.