Distribution (CRM, Commerce)

24.1.5We toggled the Mandatory Expiration Date (under Shelf Life on the Inventory Part page) on several parts. After doing so, several of those parts showed up when we ran MRP, despite having no demand source. I’m trying to figure out why that toggle alone would impact MRP. The Days, Minimum Remaining Days at CO Delivery, and Minimum Remaining Days for Planning are blank or set to 0.  

When adding a colleague to a Person Group for an Approval Template, I noticed that I’m able to add Customer Contact persons too.Is this normal IFS behaviour or a bug?

When the lead times are set as follow:How the “Purchase Lead Time” is calculated? How the “Latest Order Date” is calucated in Purchase Requisition Line (Distribution calendar is 5-days per week, assuming no exceptions) Supplier Manufacturing Lead Time External Transport Lead Time Transport Lead Time Internal Delivery Lead Time Inspection Lead Time 280 0 0 4 20  Purchase Lead Time =  Supplier Manufacturing Lead Time  +  External Transport Lead Time   + Transport Lead Time  + Internal Delivery Lead Time  +  Inspection Lead. TimeWhen calcualting the Lead Time, the calendar is not relevant therefore the Purcahse Lead Time is 304 days in this scenario. Then when a Purchase Requisition Line is created for this part with “Wanted Receipt Date” as 2024-10-04, the “Latest Order Date” is calculated as 2023-11-27.The number of calendar days between 2023-11-27 and 2024-10-04 is 312 days not 304 days. There is a difference

In previous versions of IFS (APPS9 AND APPS10), if the order confirmation was printed for a customer order, a change in the target delivery date on customer order lines would not update the promised delivery date.  However, in IFS cloud 22R2, updating the target delivery date does update the promised delivery date. Please advise if this is a bug or intended functionality.

I often need to switch between CRM Panel data linking to multiple IFS environments (different IFS Customer engagemets in parallel).  If I uninstall the existing add-in and try to install a new one, the old one seems to stay in place for a while.  Is there a particular action to refresh this so that Outlook connects to the “new” environment?

We do not always want to calculate a percentage, but offer a specific value discount.Is there a way to offer a discount as a value (e.g. £1000) instead of a percentage?

Hello!I have recently shared the below in Supply Chain but would like to share here too.If anyone has any experience using IFS with POS systems it would be greatly appreciated to hear how you got on setting up and how cohesively your process works with the integrations.Our company is a manufacturing business but the other half of our operations are Retail/Sales based.  We carry out a high volume of varied sales transactions with about 45 different forwarders etc, and are yet to hear if anyone has used IFS for a similar purpose?Thanks :) 

Hi,is there any option reserved item in a shop order into a handling unit when I need to pick the reserved items to the workstation within a single handling unit?Thank youAnna Vojtová 

HiWhen I use Calculate Master Schedule Level 1 with a specified part number, it successfully creates a Distribution Order.However, when scheduling it without a part number, it should automatically consider part numbers based on the site, but no Distribution Order is created.How can we resolve this? Please explain about calculate master schedule level1.

I have item #ABC  that I want to add on a customer order.  This item has sales charge A and Sales charge B Customer X gets sales charge type A and BCustomer Y gets sales charge type BCustomer Z gets sales charge type A How can ifs fetch specific sales charge types per item per customer

As per the title, in my Basic data I’ve defined that when a CO is raised from an Opportunity that the Business Opportunity must be Closed after.  However, when I try to convert a Business Opportunity Line to a Customer Order this option is both False and Greyed out. Why is this happening when my basic data settings confirm the opposite of this?   Any help would be appreciated.  Apps 10 - EE - U23

Hello,IFS Cloud: CRM access groupREPRESENTATIVES :When I click on Find, User List contains some list of users.How could I know where are these people saved ? Is there any special User group or Permission Set (End User Role) or something ?  If People are Part of Permission Set, they should have access to specific pages or being able to do something more than others ? Thanks for help :-)

I can’t seem to save every Business Mail as I want to. Basic emails that I send from CRM Panels work fine. The Mail Body’s save fine such as this:  However, more complicated emails get turned into HTML in the Mail Body in IFS. How can I view these more complicated emails in IFS? Here are my CRM Default Values: 

Dear All, In the past, when we released a CO with Shipment type ‘NR’, IFS would automatically create a shipment for all CO Lines, but would exclude the Non-inventory items. In recent versions of IFS cloud, the non inventory items are added to the shipment. But is this a setting or not? In my current case, this is absolutely not desired by the client, and I was hoping since it was not like this in the past that this would be controlled by a setting on the Company/Site or some Basic Data. Can anyone comment on this or provide some tips? Best RegardsRoel Timmermans

IFS Cloud 24R2;The scenario is such that there is a Business Opportunity for an Account and this is driven by a Consulting firm, I wish to add this Consulting firm as a Contact on the Business Opportunity. I have created a new Business Opportunity using the following steps :1.Using the New Business Opportunity wizard 2.Added Mandatory Description , selected and Account and Currency3.Viewed the Business Opportunity4.In the Contacts section, I have added a new contact 5.Selected an Account whose Category is ‘Other’6.Selected a Contact for that Account7.Application prompt - Do you want to add this account into related accounts - selected yes8.Contact line and Related Accounts line is populated correctly. Problem :When I go into the Account Contact screen for the additional contact I added, the Business Oppotunity section does not show the Business Opportunity to which this Contact was added.In addition, when I press the Connect Command Button and attempt to link the Business Opportunity,

Hi All,The requirement is, when sending out e mails (promotions) to our customers through CRM, we want to see how many customers have read our sales promotional e mails, how many have forwarded them etc., How can we get this information through IFS Cloud CRM?  Thank You. 

Dear Community, We have a customer which owns several companies. They have defined a group credit limit applicable for all the Customer Orders placed on all entities of the group. As the credit limit is own at company level in IFS customers, what is the best practice to apply this limit on all the companies within the full group. IE : Credit limit at group level is : 500 000 $ t = 1 Company A received an order of 300 000 $t = 2 Company B received an order of 150 000 $t = 3 Company C received an order of 75 0000 $ => blocked due to credit limit Regards  

Hi,  Can someone confirm if there is functionality in IFS Business Mails when an outgoing message is being sent out via CRM Panels. Is there any functionality that will confirm if the outgoing message has been read or not and is/can this be saved into the Business Mail in IFS?  I’ve not come across this functionality in the documentation I’ve read so far but wondered if it exists in Apps 10 or IFS Cloud?  Thank you. 

Hi,  Can someone please confirm that without use of a custom script; mass reassignment of a CRM Main Rep to a Customer is only possible in IFS Cloud and not possible in standard Apps 10 (U23). Or is there some functionality/screen that a find and replace is possible? Same goes for the Sales Person record on the Customer screen, Order tab. Thank you. 

Good morning, can someone provide me with an explanation regarding the logic behind the operation of the page for Sales Part Cross Reference? Why, after saving a record on this page, am I unable to edit the field Customer's Part No? Is there any logical justification for why it is locked for editing? For now I can only delete the record and add a new one...  

Hello, I have IFS10 environment configured with RMPANELifsqa.customer:48080/main/ifsapplications/projection/v1/RmPanelHandling.svc/MailRecipientsdoes not give me any data.Output is like{"@odata.context":"https://ifsqa.customer:48080/main/ifsapplications/projection/v1/RmPanelHandling.svc/$metadata#MailRecipients","value":[]}can any one suggest if this can be datasetup issue or any thing elseregards 

Service quotations, different to Sales quotations, appear to lack the details tab of the sales quotation where payment terms can be specified.Has anybody come up with a workaround to this limitation or knows if there are plans to implement this functionality, before doing a modification.Many thanksDominik

Hello,Currently we are using IFS Cloud and our customer invoices dont have the Prepay and Add charge that is added to our shipments. We use the invoice report to create invoices, not the collective invoice, which did have the PPA charge appear on the invoice.How can we fix this? We currently have create customer invoice set as a batch job but will switching to the create shipment invoice fix this issue? or does the shipment invoice have different fields/parameters as the customer invoice? We dont want to lose the charges and the original information the customer invoice has

Hi,  I’m wanting to use the automation between Sales Contracts and Business Opportunities - whereby when I create a Business Opportunity and then create a Sales Contract from that Business Opportunity, if I add or remove lines on my Sales Contract the Business Opportunity is updated. This works really well for having an accurate pipeline etc. with no duplication of data entry between the BO and SC. However, once the Sales Contract is activated and we create a Project using the Sales Contract - I no longer want the link between the Business Opportunity and the Sales Contract. I would need the Business Opportunity to become “static” a bit like once you create a Customer Order from a Business Opportunity, it doesn’t auto update.  Is there any way to achieve this using OOTB? Why would customers want to the BO to be continuously updated AFTER an active Project is linked to the Sales Contract (which is linked to a Business Opp).  Struggling to see the use case for this functionality.  Curren

Is there any way to auto-complete the QTY to Move field with the quantity from the field Available Qty to Move on the screen below?