Hi heroes,
Getting the error below when trying to add the contact to the account via CRM Panel outlook. Sometimes it works when I have a type prospect , but when I have a type customer I have always this the error.
IFS Version: 25R1
Solved
CRM Panel - Field Address1 is mandatory
Best answer by Tharanga Priyamal
Hi Gianni,
Hope this issue is given in Register Contact page which is open after clicking on plus button of a unsaved email contact. And is this happening when you select the “New” option or when you select a existing customer record?
This is probably because you have not filled the Address 1 field which should have set mandatory from Adress Setup page. The Address 1 field is supposed to be shown under the Address when the country is selected as per the Address Layout configured in Address Presentation.
I noticed that there seems to be no option for saving the contact without creating a new address connected to the customer, which would be an issue we need to look into.
Please let me know if it helps and meanwhile, I will check further if this is a defect we need to fix.
Regards,
Tharanga
+3Hi Gianni,
Hope this issue is given in Register Contact page which is open after clicking on plus button of a unsaved email contact. And is this happening when you select the “New” option or when you select a existing customer record?
This is probably because you have not filled the Address 1 field which should have set mandatory from Adress Setup page. The Address 1 field is supposed to be shown under the Address when the country is selected as per the Address Layout configured in Address Presentation.
I noticed that there seems to be no option for saving the contact without creating a new address connected to the customer, which would be an issue we need to look into.
Please let me know if it helps and meanwhile, I will check further if this is a defect we need to fix.
Regards,
Tharanga
hi
Are you talking about the screen below? I will change and try again, but what it is weird, because when I try direct from IFS, I have no error (even not entering the address), but from Outlook plugin I am getting.
Hi
I tried and when I remove the field from mandatory on the screen I sent before, it did work.
Waiting for a possible solution, because I think a little bit weird change a global configuration just for accommodate the CRM.
Thanks,
Gianni Neves
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