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Error Message during customer creation

  • 3 February 2022
  • 6 replies
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Userlevel 1
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While I’m trying to update the  “order” field in “customer” one error message is showing during save. 

“ Field( Print withholding Tax) is mandatory “ 

Could anyone suggest me how to solve this, please? 

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Best answer by Kelum Pradeep Kumara 7 February 2022, 06:10

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Userlevel 7
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HI @Mohsin 
In Customer->Oder→ Misc Customer info tab

There should be a check box called Print Withholding Tax
 

If it's not available in your window, please go to the properties and check whether is it hidden.

If it is not available in the Layout window too, then the issue should be investigated separately as it's only available in the database logic without client implementation.

Hope this info help
 

 

 

Userlevel 1
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Thanks Mr. @Kelum Pradeep Kumara . In my layout check box called “ Print Withholding Tax” is hidden. 

 

Userlevel 7
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@Mohsin 
It it resolved your issue after clicked the check box of ‘Print Withholding Tax’ in Layout?

Userlevel 1
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No! This option “Print Withholding Tax” is hidden in my layout. 

Userlevel 7
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Hi @Mohsin 

Seems it's not available on the client side and most probably this is an issue while in upgrading.
It's better if you can raise a support ticket, then the IFS Support will investigate the issue further and will give a solution.

 

Userlevel 1
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Okay. Thank you for sharing the suggestion.